Is there a way to add aditional contact to your ticket so if there is any update the user and the manager get’s update automatically?
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Yes, there is a CC field that you can integrate into your template!
cheers Karlson
yes but you need to add them to the email what you sending however ther is an email coming in from a third party the aditional contact is not get notifield, also I would need blind cc as well.
Hi DGAl,
I think I understand!
For example, if we contact a supplier via email from a ticket, we use the "Addendum User" field!
All messages flow into the ticket, but the end user will not be able to see the messages, not even via the SSP.
cheers
Karlson
Hi
is this ticket part of a workflow? a regular incident? what are the steps you are expecting?
in the meantime you can rsee where to configure CC filed here:
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