I’m attempting to include in our notifications to an end user, the URL which will take them directly to their Self-Service portal. We have a direct link to it via our intranet currently which is https://bernicia.sysaidit.com/servicePortal/. I’m using the Insert → Link function and pasting in the URL into the URL field but upon saving, it is defaulting to servicePortal/. Consequently when the end user clicks the link contained within the email, they receive the ‘Hmmm… can’t reach this page’ message.
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To ensure that the URL in your notifications correctly directs end users to the Self-Service Portal, follow these steps:
1. **Log into SysAid Admin Portal:** Use your administrator credentials to access the SysAid Admin portal.
2. **Navigate to Notification Settings:** Go to `Settings` > `Customize` > `Notifications`. This section allows you to manage all notifications sent by SysAid.
3. **Edit the Notification Template:** Find the notification template that you are working on and click on it to edit.
4. **Insert the Correct URL:** In the template editor, use the Insert Link function to add the URL. Ensure that you paste the full URL `https://bernicia.sysaidit.com/servicePortal/` into the URL field.
5. **Save Changes:** After inserting the correct URL, save the changes to the notification template.
6. **Test the Notification:** Send a test email to ensure that the link directs users to the correct Self-Service Portal URL. You can do this by creating a test service record or using another event that would normally trigger this notification.
If the link still defaults to `servicePortal/` and does not work correctly, you may need to manually edit the HTML of the notification template to ensure the full URL is included. Here’s how you can do it:
1. **Access the HTML Editor:** In the notification template editor, switch to the HTML view.
2. **Manually Edit the Link:** Locate the part of the HTML code where the link is defined and manually enter the full URL `https://bernicia.sysaidit.com/servicePortal/`.
3. **Save Changes:** Save the changes after editing the HTML.
4. **Test Again:** Send another test email to verify that the link now works correctly.
If you continue to experience issues, it may be beneficial to open a Service Record for further assistance. You can do this by clicking the 'Create a Service Record' link located on the chat page of the SysAid software.
To ensure that the URL in your notifications correctly directs end users to the Self-Service Portal, follow these steps:
1. **Log into SysAid Admin Portal:** Use your administrator credentials to access the SysAid Admin portal.
2. **Navigate to Notification Settings:** Go to `Settings` > `Customize` > `Notifications`. This section allows you to manage all notifications sent by SysAid.
3. **Edit the Notification Template:** Find the notification template that you are working on and click on it to edit.
4. **Insert the Correct URL:** In the template editor, use the Insert Link function to add the URL. Ensure that you paste the full URL `https://bernicia.sysaidit.com/servicePortal/` into the URL field.
5. **Save Changes:** After inserting the correct URL, save the changes to the notification template.
6. **Test the Notification:** Send a test email to ensure that the link directs users to the correct Self-Service Portal URL. You can do this by creating a test service record or using another event that would normally trigger this notification.
If the link still defaults to `servicePortal/` and does not work correctly, you may need to manually edit the HTML of the notification template to ensure the full URL is included. Here’s how you can do it:
1. **Access the HTML Editor:** In the notification template editor, switch to the HTML view.
2. **Manually Edit the Link:** Locate the part of the HTML code where the link is defined and manually enter the full URL `https://bernicia.sysaidit.com/servicePortal/`.
3. **Save Changes:** Save the changes after editing the HTML.
4. **Test Again:** Send another test email to verify that the link now works correctly.
If you continue to experience issues, it may be beneficial to open a Service Record for further assistance. You can do this by clicking the 'Create a Service Record' link located on the chat page of the SysAid software.
Love the experience? You can enjoy the full power of SysAid Copilot and reduce your team workload starting today - check it by yourself
Hi
To include a direct link to the Self-Service portal in your notifications to end users, use the following syntax: “ ${SelfServicePortalURL} “– This will insert the login URL for your SysAid Server into the notification.
To customize notifications, navigate to: SysAid Settings -> Customize -> Notifications.
For more information regarding notifications and using specific tags, please refer to the following documentations:
https://documentation.sysaid.com/docs/customize-notifications
https://documentation.sysaid.com/docs/custom-notification-form
If you need more help, have further questions, or just want to chat about this topic, please don't hesitate to reach out.
Thank you
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