Is it safe to exclude any folders from antivirus real-time scanning on an on-prem SysAid server?
I've had a search for antivirus exclusions for SysAid but haven't really found much
SysAid agent mentions white listing "\Program Files\SysAid"
Patch Management mentions white listing "C:\ProgramData\GFI"
I didn't find anything specific for an on-prem server
The reason I ask is that we've been having an issue where SysAid seemed to freeze randomly every half an hour (it would be come unresponsive for about 3 minutes when people tried accessing it via a web browser).
There would be a CPU usage spike at the same time, task manager showing the System process spiking.
I thought I'd try excluding C:\Program Files\SysAidServer\ and C:\ProgramData\GFI\ from real-time scans on the server to see what would happen
It seems to have fixed the issue, but I'm just concerned that if someone uploads an infected file, or something, it could infect the server and then spread to other things.
Cheers
