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We are interested in using BI Analytics to view data on Service Record Actions.  Is this possible?

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Hello  ​@Colin Bodkin 

Thank you for the question.


BI Analytics is used to analyze/examine Service Records in your environment, not Action Items.
Action Items are steps that are part of a request-type ticket.

The available BI Analytics dashboards include:

-ITSM Performance Dashboard (Default)
-Incidents vs. Requests
-Efficiency Indicator: Handoffs
-SLA Indicator: Resolution Time
-Ticket Sources
-Active Service Records (SRs)

If you’d like to customize a dashboard or create a new one, please reach out to your Account Manager.

You can find more details related to BI-Analytics here:
https://documentation.sysaid.com/docs/bi-analytics

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