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Dear Helpdesk,

 

I have already replied to your Helpdesk email on 12 May 2025, but I have not received any response yet. I would appreciate it if you could look into this and reply as soon as possible.

Here is my original question:

We want to export a report of the survey questions and answers, but I cannot find how to do this in SysAid. Could you please advise how to export a report of the survey questions and answers?

You can reach me at jasonchim@jebsen.com.

 

 

If you have any concerns, please feel free to contact me.

 

Regards,

Jason

Hi there,

SysAid Copilot is here with our AI Magic!

Here is the response we thought might assist you:

## Exporting Survey Questions and Answers in SysAid

To export a report of survey questions and answers in SysAid, follow these steps:

### Step 1: Access the Reports Section
1. Log in to your SysAid account.
2. Navigate to **Analytics** > **Overview** > **Reports**.

### Step 2: Locate the Satisfaction Reports
1. In the **Reports** section, look for the **Help Desk** category.
2. Under **Help Desk**, select **Service Quality**.
3. You will find three reports labeled **Satisfaction Level**. These reports display survey responses.

### Step 3: Export the Report
1. Open the desired **Satisfaction Level** report.
2. Use the export option available in the report view to save the data in your preferred format (e.g., PDF, XLS, or CSV).

### Additional Notes
- If you need to customize the report or include specific survey questions and answers, you may need to create a custom report. This can be done by navigating to the **Customize Reports** section in SysAid.
- Ensure you have the necessary permissions to access and export reports.

If you encounter any issues or need further assistance, please let me know.

Hello ​@Jason Chim, thank you for reaching out. Our Customer Support team will get back to you as soon as possible. 

Hi Johanna,

 

I still have not received any emails from your Helpdesk team. Could you please remind the SysAid CS team to respond to my question as soon as possible?

Hi ​@Jason Chim, thank you for your message. Our team will be in touch very soon. All the best, Johanna

Hi ​@Jason Chim 

Hope you are doing well!

Please be advised that we do have a built in report called Satisfaction Level by Administrator, if you wish to see the comment details as well, please check the option called "Show comment details” and then click on Run.

 


Please let me know if this is helps you or if you have any questions.

Thank you in advance!

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