new to the platform here, and looking for doc on HowTo of using this cloud-based platform to ‘do’ SNMP scanning , or some examples of How does sysaid Monitor switches / storage / NAS , etc. , assuming it does …. and then any subsequent reports/template/alerting of discovered information. thnx
I hope you're doing well.I have a question regarding the SysAid API Services. I'm wondering if it's possible to filter requests by ID range. I need to view my service requests within a specific range or apply a filter based on certain criteria. Could you please assist me with this?
Where do I find the license file download for the on-prem install?Thanks in advance.
When I install the new SysAid agent, it will randomly not pull inventory information. The CPU, MEMORY, NETWORK, SERIAL, and MODEL are missing. When I click on update now, it will pull CPU, MEMORY, NETWORK, and some other options but the serial and model will be blank. The laptop is W11 23H2 and agent on device is 23.4.10.34I have the update asset data and upgrade agents version to repeat every day.
Goodnight!!I'm new here!I bought an on premise license many years ago, and now I have had problems with my server.I had never done any updates!Is it possible to recover my purchase data and be able to install it again?HugsThanks!!
How do I install SysAid agent on the computers in my organization domain when i have the agen already installed on the RDS server
Hi, I hope you’re fine. I’m a beginner exploring SysAid Api (V1) and my question is. This version can Get Due Date List? I need this information and I think, this can be possible because is a enitity from List Petition. Thanks for your help. Data to get in a petition:
hi, I have a group of agents. I need that each agent only view his own tickets. Where can I define it? I try in the permissions in the agent group but it is not working. Thank you
Hi, I’ve added some new custom fields fr service records and they’ve been stuck in “Pending Addition” for more than 12 hours. What steps can I take to move these out of Pending Addition into Ready?
hi We need to extract from sysAid a detailed report including tickets assigned to my admin group and all the available details with notes and messages that admins have exchanged with the ticket reporter. Is it possible to create such a report? Thanks in advance Kind regards, Antonello
I want to deploy the sysaid agent via group policy. i have configured the group policy and the transforms MST file, but I dont see anything in the MST to deploy password services to the workstation login screen, am I missing something or can that only be deployed by using the agent deployment plan????? thanks for your help
I have added a new field in all sub types and want to update the field value in the archived tickets.If we restore the archived ticket , will the due dates or any other SLAs be changed automatically ?
We have an issue where the oldest NEWS item defined in our Self-Service portal is cut off. What are the length/character limits for this area of the portal? Is there a setting that will allow us to scroll down to read all items? Thanks for any input!
I am using the REST API in order to do some cleanup. One aspect of this is to update the sub_type field on SR’s that are using old sub_type forms which I want to remove. I tried issuing the search endpoint with the url:https://[env_name].sysaidit.com/api/v1/sr/search?query=*&fields=id,sub_type,problem_type&sub_type=31This is not working and returning me SR’s with sub_types that are not of the ID 31. Alternatively, I could send a request that filters on problem_type and the results are properly filtered. https://[env_name].sysaidit.com/api/v1/sr/search?query=*&fields=id,sub_type,problem_type&problem_type=SecurityWhy is sub_type specifically not being respected in the search? Thanks
Try to create an if when you are category “Help desk”, otherwise go to the spanish section. #if( ${Category}!="Help Desk")#else Category: ${Category} Sub Category ${SubCategory}Title: ${Title}Description: ${Description}#endCategoría: ${Category} Sub Categoría ${SubCategory} Título: ${Title}#if( ${Description} && ${Description}!="") Descripción de la solicitud: ${Description} #endbut always puts both optionsI need that if it is "help desk" it stays until the #end in red, and if it is not "help desk" that happens after the #end in red thanks
I am looking to add the users main asset to the SR request so we don’t have to dig around for the asset before we remote on. We don’t use the inbuilt remoting system but a third party so using the RC isn’t an option. I can see you can add the main asset to the SR and I can assign users assets but how do I get it to speak to each other to auto populate the asset when the user requests a ticket?
In my organization, many of our users just email us or call us. When they do email us, it creates a ticket and we get an email or if someone else makes a ticket we get an email for it. We want to start pushing the Self-Service Portal more so that our users who maybe don’t have company email on their phones or home PC’s could still enter in tickets. Is there a way to add the source of the ticket to the admin emails?
I’m working on trying to setup the integration of google workspace into SysAid so I can keep all my assets in one location. I tried following the guide for G-Suite but there are parts that have changes and the authorization of the website fails as I believe the address has changed since the guide was created. Does anyone have an updated guide or know what the new address is?
We have a hybrid AD environment and are currently using LDAP sync to log users into SysAid.Generally, when a user is already logged in to Office 365, they will also be automatically logged into SysAid when they open our SysAid URL.We have two users that are unable to log in to Sysaid by browsing to our SysAid URL.Instead, they are confronted with the SysAid login page and none of their credentials appear to work.Even when they are logged into office, they will still be confronted with the SysAid login screen.I could really use some help in figuring out why these two users in particular are having an issue.
I need to know in which step the update occurred in my reports.
Hi, As the licence is to expire soon, please send us the copy of the payment order, so that the renewal can be placed forward. Please send the payment order for renew to email address sead@bbi.ba and sistemski.odjel@bbi.ba . Thank you, Sead
Hi I wanted to know whether we can have an integration of Lansweeper within SysAid ?
I am creating a report on incidents. When I view a report on the screen there are neat grey lines separating each record, nice, but the Title doesn’t word wrap. I want a PDF, so I run the report. Now I have the Title word wrapping, great, but there are no lines separating records, nor blank space doing the same job. This means the Title field looks like one continuous piece of text all the way down the report and is very hard to read.Does anyone have a solution that isn’t exporting as XLSX or CSV and doing it yourself? Am I missing something? Thanks
I wanted to create a action item or SR action item where there's or the fields are displayed in the form of radio buttons
the My Settings option is not showing up in the self service portal. it has been enabled in the service catalog item section of the self service portal and has been set to visible to user groups “all Users”.I am able to remove and add all the other items on demand but just not the My Settings
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