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Add new incident status

  • November 10, 2023
  • 2 replies
  • 264 views

sreydman

I wanted to express my appreciation for the excellent software – we've been utilizing it for a month now, and it's truly impressive. The self-service portal has been particularly helpful; however, I'm encountering a small challenge.

I'm interested in creating a new status called "ongoing" for tasks that extend over the long term. Can you guide me on whether it's possible to add a new status in a manner similar to adding a new category?

Thanks for your assistance.

Best answer by simonamirza

Hi sreydman,

To create a new custom status, please follow these steps:

1. Navigate to Settings.
2. Click on Customize, then Lists.
3. In the Lists section, click on the dropdown and search for Status and enter the name and key.
4. Once you have added the new status, it will be available for selection in the service request status settings.

 

Example

If you need more help, have further questions, or just want to chat about this topic, please don't hesitate to reach out. 

 

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2 replies

simonamirza
SysAider
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  • SysAider
  • 43 replies
  • Answer
  • November 10, 2023

Hi sreydman,

To create a new custom status, please follow these steps:

1. Navigate to Settings.
2. Click on Customize, then Lists.
3. In the Lists section, click on the dropdown and search for Status and enter the name and key.
4. Once you have added the new status, it will be available for selection in the service request status settings.

 

Example

If you need more help, have further questions, or just want to chat about this topic, please don't hesitate to reach out. 

 


sreydman
  • Author
  • New SysMate
  • 1 reply
  • November 10, 2023

Thank you! All done.


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