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Any one else out there having an issue with users being randomly dumped out of groups? We've been experiencing this for quite some time. Have been working with support on the issue for weeks and nothing has changed. We put staff in a group, they are there one minute and out the next.
Please change the default text from "Title" to "Subject" in the end-user portal. There are a subset of users who think that the form is asking for their own job title and do not understand that it is trying to communicate they provide a short summary. "Subject" more clearly expresses the concept that it should be composed like an email and that the text box should be meant to give a short summary of the communication. Yes, user error. Yes, we've communicated correct use. Either way the language could be clearer.
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