User Management

Hello. We use IMAP integration with Microsoft Exchange Online. It seems it will be neccessary to use OAuth 2.0 since October 13th 2020 for IMAP. In which versions of Sysaid is the OAuth 2.0 authentication available for IMAP? The following is a notification e-mail from Misrosoft informing about the upcoming change. Thank you. ---- Basic Authentication Retirement for legacy protocols in Exchange Online Major update: Announcement started Applied To: All customers Beginning October 13, 2020, we will retire Basic Authentication for EWS, EAS, IMAP, POP and RPS to access Exchange Online. Note: this change does not impact SMTP AUTH. There are several actions that you and/or your users can take to avoid service disruptions on client applications, and we describe them below. If no action is taken, client applications using Basic Authentication for EWS will be retired on October 13, 2020. https://techcommunity.microsoft.com/t5/Exchange-Team-Blog/Upcoming-changes-to-Exchange-Web-Services-EW

Simple issue here (I think). We use LDAP integration for SysAid. We had users imported from LDAP. Worked fine. I created a new OU in Active Directory. I moved the user accounts previously imported to the new OU. I added a new user root setup in the LDAP integration page to scan for users in the new OU. Will Sysaid be smart enough to know that it has previously imported the users it finds in the new OU, or will it see them as new users because it finds them in the new OU creating duplicate users? Not using sub-OU scanning tick box. Also, I have the LDAP integration scan set to run daily. How can I manually run this scan to immediately add new users? Thanks in advance for the help.