Our company utilizes SysAid Cloud. There is an onprem assisting server from which RDS runs and SysAid Agent is pushed out. It has been installing version 23.2.30.54 on new computers without any prior installation. The other 240 computers are running the same version 20.3.30.64 , that they have been running for the last 2 ½ years. How do I get the old agent replaced with the new agent on these endpoints. The assisting server has the new version.
One of our users is getting “wrong captcha” when trying to login on the mobile app. Everyone else that tries it gets in fine. We tried logging as him on different phones with the same issue.Any ideas?
Happy Thursday SysAiders,Cloud 23.2.50 is ready and waiting.All of the information you need about our latest Cloud release is updated on our documentation. Gradual Rollout: June 11 - June 25, 2023What you can anticipate:👀 Rotate View now successfully alternates between Dashboards⌨ Users can successfully populate Install Name fields within a Software Product
We had a multi-user issue today, and when our tickets are raised, they come in with blank categories.Is there a way to force the child ticket to inherit the categories of the parent when you add the parent ID into the child ticket, when it has blank categories?It meant that our analysts had to manually update every category as well as the parentID today for 30+ tickets.
Could you please provide steps how to renew our current SSL certificate in SysAid Tomcat? Thanks a lot
Scenario:Ticket is created User receive notification for ticket creation User supply additional info, unsolicited by the assigned administrator, on the ticket via email or notes resulting in the ticket status changing from “New” to “User Responded”.I would like to create an ER along the lines of if “Status=User Responded” AND “Time to Respond=isEmpty” then “Status = New”. Obviously, the ‘Time to Respond’ variable type is Float so a value of ‘isEmpty’ is not suitable. Additionally, the ER is not triggered when ‘Time to Respond’ is set to 0 or 0.00.Is there a default value for ‘Time to Respond’ similar to isEmpty or Null? I would also welcome any alternative logic.
Hi everyone,I’m newbie to the SysAid and SysAid api and i need a guidance on how can i find a user by email and phone number or any other field?If i find him, how can i open a new ticket on his name?How can I update the ticket information (Description, solution, status and etc.)?My implementation will be using c#, currently i was able to do a login and with the cookie preform simple query for all user or user search by sending request to /v1/users/search?query=mySearchQuery&fields=display_name,email_address,secondary_email,first_name,last_name,cell_phone,phone but it didn’t help me to much as i wasn’t able to find what i was looking for.my SysAid is on-premLooking forward to your help and reply.Thanks.
Hi All,Has anyone successfully created a Python script to query the Sysaid API? I’ve been struggling to get this working … POSTMAN is working fine though. Just wondered if anyone had a sample script i could look at. Thanks,
Hi Team, I’m noticing that since implementing oAuth for mail receipt, emails are creating multiple tickets within the platform. Is this something that others have experienced before and how did you resolve it if you did.
We would like to add Java code to enhance some custom fields. Is there an example of Triggers? Or currently the advanced tab for our fields goes to some code snippets for Form Display, Client-side validation, etc. Should we use those fields?
Hi everyone,we have simple yet complicated question :) Is it possible to put more different fields in 1 row, so view would be more organised? This is view now... and this is view, how we’d like to have it, but there’s no option for it (some high end Photoshop/Paint skill included here :P ): If not in designer, is it possible to change some files directly on the server and add some CSS to it in some way, directly inside server files? Thank you for all help and regards
Hi guys, I am new with SysAid and was wondering how you deal with on-call personnel/tickets. We have scheduled on call person and would like to notify them when a ticket is submitted or NOT assigned after 10 minutes it was submitted. How do you notify the on call person when the on call person changes every week? We are trying to minimize the number of emails being received by the other Admins so sending a notice to the group, hopefully, is not the way we have to go.We are using teh SysAid clou.
Hello everyone, TLDR: Can you perform a dependency check where the value of one field is compared to another?SysAid Cloud Customer - Latest VersionI am attempting to create a logic test within a workflow I am creating for approving user changes. I have an action item designated in the beginning of the workflow to pull the relevant field info in to perform the dependency test on a later action item and want to compare the two values to have further action items activate automatically based on that test.For the time being, I am pulling in the values of “Request User”, “Change User” (the user who needs permission changes, pulled from the “Followup User” SR field) and “Request User Manager” (Pulled from LDAP attributes) into the first action item as custom text fields. The user data/info pulls in correctly, however when I attempt to do a dependency check on the next action item, I can’t seem to get it to compare the values. For the dependency check, I have it look to see if the first actio
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