[SMART 2022] Registration is now OPEN!
Hi - I don’t know if any of you can help?I use Sysaid at here at my company - we have recently been taken over by another company and now form part of a group (2 Companies).I have joined the domains as part of a forest with a two way trust relationship - is there a way I can use Sysaid to interrogate and manage the other domain? Many thanksGav
Dear Sysmate, What is the best minimum MySQL version for SysAid 22.1.65 On-Premise installation? Since the minimum on the web is 5.6 and 5.7, I’m aware on the new version is different than what it is really required. Because my MySQL version is 5.7 and I have problem with version 22.1.65 while querying assets list, online users, incidents.Thanks and regards,Asadulloh
I have been looking for the full installation file for the newest version of SysAid but I have only been able to find the update patch. I have been having problems with our current SysAid installation and am looking to do a fresh install on a new server.
Does anyone have a three level category list they are willing to share? I want to revamp my two level category list while adding a third level.
I am trying to setup a workflow notification that will send an email out once that action tab is activated. What I don't want is it to send that email again if the assigned to field is changed. We assign based on group and not individual. I know this was changed at one point to allow for this behavior but is there any way to turn it off?
We used the notes facility to have an easy method to see status/ updates on a service request. But with the new Self-Service portal our end users are not able to see these notes anymore. They can only add one..is there a trick to show Notes for the end user?
Help! I have the requirement to set up email notifications to come from a second email address if sent from a specific queue.I’ve set up and tested incoming email and outgoing email, and routed the second email to create a ticket in the #2 queue, but currently all notifications are coming from the primary email address #1. I need queue #2 to send automatic email notifications, and when a user sends email from an SR, it needs to come from email address #2.How can I set this up?Any help is appreciated a lot!
Hello, I’ve updated some Data Population settings in a few Tasks and now when trying to submit a ticket in any category in the Self-Service Portal, it boots me back to the self service portal homepage and the browser console shows some errors each time. It’s always the same error.I really don’t think this was due to anything I did. It looks to be an error on the backend and something that probably shouldn’t happen when I’m just editing records through the admin portal.
Howdy SysMates, We just wrapped a 2-day spectacle that is SMART 2022 hope you joined but if not click the link and check it out on-demand (will be available from next week)!And yet, development and delivery does not stop, and here is version 22.3.70 best: The second installation in the series of new charts for the dashboard is here - Action Items by Category. New Dashboard Chart: Action Items by Category The first one was this. We also fixed bugs related to Analytics | Agent | Service Desk| User Management> Check IT all out < And let us know what you think, in the comments!Cheers,Maayan PS - Want to get notified when new product updates are out? Hit subscribe and you are good!
Hi, i plan to migrate all sysaid data from old sysaid server to new sysaid server without performing DB restore. I want to have new clean sysaid and just import all data from old sysaid system. is there any tools, or proper way to do that.
Hello, I have Issue from upgrading from v21 to v22.1.65.After succesfully upgrade, I have a problem accessing online users page. It looks like that, with error “The list cannot be loaded, because it was defined with a bad query. Click "Customize View" to review the view settings and try again."This is the “Default” view, nothing change since first install. ThanksAsadulloh
Hi, I have an admin group that’s assigned to a few request templates and they aren’t receiving any emails when a ticket is submitted, closed, or updated. The checkboxes in Settings → Service Desk → General for “Notifications will be sent for all new Service Records with Priority >= Low,” “Notify Admins assigned to the Service Record,” and “Notify the Admin group assigned to the Service Record” are all toggled on. Only one person is getting the emails and that seems to be the assigned administrator.
I am working on the setting for the Asset to CI import and there are some things which don’t make sense. Is there a best practices document?These are my questions so far:When the import is done, is the CI Type set to Asset? Why is Asset field “Disabled” not available? How will I know in the CI that an asset is disabled? Do I now need to manually update the item in both the Asset and CI lists? Ideally, Disabled would match with the CI Status field. Where does the Asset Type field go? I would like Asset Type = CI Sub Type field, but CI Type and CI Sub Type are not options in the field selections drop down.And for more esoteric questions:Why is there not a filter on the import? I would like to pick the type of asset to import. Servers = yes. Laptops = no. Why does the Model field type not match in Asset and CI (text and integer respectively)?Below is how I’ve set the import screen so far. The highlighted fields are the ones I’m questioning. (I have to add a couple of custom fields s
When I click on New Note in Chrome it opens a new tab instead of creating the pop-up. I cannot add from the new tab. Something changed in my settings for the browser I’m assumingbut I can’t find it. Thoughts?
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