Hi,All the requests I make through Insomnia work perfectly but inside my web application I always get CORS ERROR.Is there any way to enable CORS on my SysAid installation?
We switched from LDAP to Azure auth for our users so now the password reset services screen is no longer working.How do I remove that from the windows 10 login screen? Install method:SysAidAgent.exe /VERYSILENT /URL https://www.web.site /account AccountName /serial SerialNumber /install once /AllowRemoteControl Y /SubmitSRShortcut "Help Desk" /Interval 30 /ConfirmRC Y /RandomMachineID N /AllowSubmitSR Y /LogLevel 3 /ENABLESYSAIDPS Y is it as simple as switching /ENABLESYSAIDPS Y to /ENABLESYSAIDPS N
1.Why are we not able to move this as per our own requirement rather than in A-Z ?Moving tabs from left - right or right to left as per requirement ?
Several months ago I was talking to my Customer Success manager and he mentioned the emoji surveys We were supposed to get together and talk thru the set up on an on-prem install and to be honest I forgot all about it. I’m looking at my notes and decided that it was time to get this rollingAnyone have instructions for on-prem? John
I’m working on cleaning up unused sub-categories and I was trying to create a report that would show how many tickets were in each category that would also display sub categories over a 1 year period Any tips? John
Hi there!Looking to ease the pain of transition for our users to Sysaid. The end users would understand “Subject” easier instead of categories, based on feedback. I failed to find where I could change this via the translate file, fields, lists etc. Anyone have any ideas? Thanks for your time!
Hi Is it possible to put call specific tags in a question? For example, On a scale of 1 to 10, how satisfied are you with your experience with ${AssignedToFirstName}? Thanks Lee
Our requests are setup to go through 2 workflow levels of approval. These approval levels are set up as Service Action Items. I want to send reminder emails if the approver has not approved the request within 3 days of the Request Date/Time.I set up an Escalation Rule to do this but it is not working. I set the email to go to myself.Escalates service records with type Request, only non-merged tickets, with status In Approval Process. Triggers on 72 hours 0 minutes after RequestTime. Notifies: Jane Doe.I want to notify the approver on the Service Action Item. Any help would be appreciated.
Every time I write a note in a SysAid incident, it sends an email to the user concerned. I want to make the notes field private so that it does not do this. Please help.
Morning All, I’m working on a sysaid dashboard for my CEO and I wanted to add cases by user as an element Is there a way to customize a chart property? John
I have some workflow notifications which are being used to insert service records depending on whether certain criteria is met in a service request. My assumption was that the “Request User” on the service record initiated by the workflow would be the user assigned to the action item in the workflow, but that does not appear to be the case.When I create the workflow notification the Request User field defaults to my account. I can change the user but cannot clear the user. How do I ensure that the user assigned to the action item is the user who is making the request when the service record is created by the workflow?I am running SysAid on-prem version 22.1.65 b20.
Hello,we are using Sysaid on Linux. Now we want use the Report “Satisfaction by admins”. but it shouldnt be possible to look into the “details”. So we would like to edit the site where config hides the details from the checkbox that enables this (please see screenshot). in the filesysem we can’t find the site for the reports. How can we edit this?
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