Is there a way to make spaces change the status to Pending User Response when you add a note and select share with user or when you send a message through spaces within the ticket?
As a non-admin end-user of SysAid ticketing system I need to be able to remove or hide (or even reorder) columns to be able to see all columns which are relevant to me without side scrolling to get to something important such as Location. (I am a Field Technician, so this is a pain point and inefficiency for me on a daily basis.) I’ve spoken to my coworker who has admin access and he says he cannot make the change for me because we need management permission. In my experience if you have to ask permission, the answer will either be no or nothing will be done at all. What I want to do is a very basic function found in databases and spreadsheets. I’ve searched here and in user guides and find nothing (other than the admin option.) I’ve tried what I think is every possible setting available to me. Am I missing something? Any help with this would be appreciated, it is so frustrating.
I have an issue with the action items in my service requests not populating in the fields in the right hand of the request. Yet all the actions items do flow through the Workflow to the emailed notification. I have been trying for days to find out why.
What does this mean? No credentials assigned to the RDS, please make sure to assign credentials to the RDS from the RDS list.
Is it possible to use the REST API to run and retrieve a report from SysAid?
We have a group of end-users who are responsible for a handful of workflow actions. We need to filter their Workflow Actions list on their Scoreboards to display only those which are still in Enabled status. I’ve looked through documentation, translation lists, and here, I’m just not finding anything that results in a workflow list with more than zero entries. I’m hoping for some advice. We are on Spaces and we are not on-premise, so I do not have access to the database to find the field names. I am familiar with SQL if it is to be formatted as a SQL query as was suggested in another thread. Thanks!
Welcome to this month’s SysAid Product Updates! Here’s a look at the latest features and what’s coming soon—all in one place.New Prebuilt AI Agents & Connections Now Available! We’re continuing to expand your AI agents library! This release introduces a new wave of prebuilt AI agents to help you get even more value from your AI chatbots—each addition is designed to enrich your agentic AI and SysAid Copilot experience:Salesforce API Connection Salesforce - Get Account Information Microsoft License Management API Microsoft 365 - Assign License Microsoft 365 - Get Licenses Microsoft 365 - Unassign License Microsoft Authenticator & BitLocker Graph API Connection Microsoft Authenticator - Get Method by ID Microsoft Authenticator - Get List of Authentication Methods Microsoft Authenticator - Delete Authentication Method BitLocker - Get List of Recovery Keys BitLocker - Get Recovery Key by ID HiBob HR API Connection HiBob HR - Get Employee Information Note: The
Hi,We're trying to upload attachments via the SysAid REST API.It works on our local environment, but fails from our public environment with a 401 Unauthorized error.creating SR is successful.We suspect there might be IP or domain restrictions.Could you confirm if any such restrictions exist and help us to understand how to allow access from our server IP/domain?Also, we don’t see a REST API settings or IP Restrictions panel in the admin UI — is it possible to enable this?Thank you!
We are preparing to roll out the SSP to our customers. We would like to turn off the Email Integration so that they can only submit & respond to tickets through the portal to the service desk ticket. Does SysAid have the ability to do this?Thanks,Christine
I’m trying to find the API key to create a RESTful API between SysAid’s Copilot and our company’s intranet.
How do you get the phone number from the SSP My Settings to appear in the Service Desk when an end user submits a ticket?Christine
I am attempting to set up our SSP so that supervisors can see tickets from their direct reports and not from other staff. How do I do this?
Currently our notification emails to admins contains the link to attachments, but is there a way to have the attachment if it is a picture to appear within the email message, so the admin does not have to download or open another app to view the attachment?
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