Hi On-Prem SysMates, Can I call you the OOPG’s (the original on-premises gangsters)? Ya, not everything needs an abbreviation probably. In any case, our new version, which includes a new dashboards series, Linux agent for RPM, and more is up and ready for your upgrade: Download SysAid v22.4.45 On-Prem Release What's in this release you ask? Let’s see:Three new Dashboard Charts focusing on Action Items New charts added to the out-of-the-box list of charts, available in the Advanced Reporting section in Settings called:Action Items Overview - Helping admins keep track of their workflow tasks. Action Items by Category - Identify which categories are most used for workflow action items. Open Action Items - Review how many action items are active in their accounts. They can filter the action items by, Category, Type, and other criteria to best meet their individual needs.and a supporting act: Service Record Actions List View Improved, which directly correlates with the new dashboard
Greetings, SysAiders!Here’s the Cloud 23.1.70 you’ve been waiting for. Let’s get startedYou can now cut out extra maintenance tasks for managing SRs & User Data! This is what’s in store in Version 23.1.70, gradual rollout: April 2 - 9, 2023Feel free to read all about it in our Documentation.Enjoy the goods!
I have created a custom date field which displays on all assets. I would like it to be auto populated with a date calculated from another field, ie. add 4 years to the Purchase Date field.Can this be done please?
Hi, A couple of the templates on the User Self Service portal have text displayed on the template when the user selects an option from the 1st Category, e.g. ‘Marketing & Communications’ (below). What I have been tasked to do is update the text on the template. I cannot find the field to customize the text. Does anyone know where I can find this field? Cheers
Afternoon FolksPutting this here in case it can help someone else and so I don’t forgetI installed the latest rpm from on=prem build v22.4.45 b2 wget https://your-install-url/download/SysAidAgent.rpm sudo yum localinstall SysAidAgent.rpm sudo ./usr/bin/SysAid/SetupAgentSettings.out note: if your SetupAgentSettings.out isn’t there run find / -name SetupAgentSettings.out and substitute the path This will run and ask for your server url.. make sure to use http: or https: depending on your setup then Account name and then Serial number Answer any additional dialogs to match your particular setupThen wait for it to report in Good luck John
Hello Long time reader first time poster so bear with me. In my environment there is a legal need to scan every incoming and outgoing connection using our firewall (fortigate - deep ssl ) . The only functionality that is broken is no mail fetching due to ssl mismatch. So my real question is : does the platform use different keystone than windows server root authority for outgoing connections ? I need to place my certificate somewhere, but all my tries were failed to say the least. Any ideas fellow sysaiders ?(Have searched the docs , forums, to N/A) Thank you
I’ve seen people asking for the mobile app to look like the desktop, but I’m the opposite - I would like to create a dashboard for my administrators to have access to easy-click buttons to access their own active incidents, the unassigned queue, and be able to customise a landing page.The current dashboards aren’t suitable for what we need - but the mobile app looks good to users but they’re desktop-based more than mobile.Has anyone customised a landing page for admins in this way? Is it possible?
HelloHow would I go about setting an email notification for any asset that has not been accessed for a certain period of time?
Hello, i’m working with sysadid trial enterprise edition v22.4.45.b2I have a domain administrator credential saved wich seems fine , as I see domain OU, sub.OU, etc. imported, but that same credential seems invalid when trying network scan . I always get “invalid domain administrator credentials” scaning assets on domain.I’ve tried with another valid admin credential but it doesnt work. I get same message.Any idea?Thanks, in advance.
Is there a way to manually disable users imported from LDAP? We’ve reached our license limit of users and now its disabling users that need to be enabled. We have some users that don’t need to be enabled but when we click disable for those users it doesn’t disable them.
We had a multi-user issue today, and when our tickets are raised, they come in with blank categories.Is there a way to force the child ticket to inherit the categories of the parent when you add the parent ID into the child ticket, when it has blank categories?It meant that our analysts had to manually update every category as well as the parentID today for 30+ tickets.
We are looking for a way to report on when the status (not necessarily the last modification of the SR) was last changed for a service record. The outcome is a way to track how long service records have been in say a Pending User or Customer Responded status regardless of other notes or field changes in the service record. Ideally, a database field dedicated to that with a timestamp of when the last status change took place. Does something like this already exist?
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