Hi all,I am having an issue with the filter directive in the Service Record API call. I have been through the documentation multiple times, used the developer site at https://developers.sysaid.com/reference/searchservicerecords to build the filter. The developer site always seems to throw an error. I have tried just about every imaginable combination of curly braces, square braces, no braces, entered the key:value pair with a colon between and an equal sign in between. I have Googled the syntax, all to no avail. I have a ticket in with the SysAid Help Desk, but they are having issues getting the syntax correct also.Any suggestions, examples, ideas, will be appreciated.Bruce
Good Morning, We’ve encountered an interesting problem when testing Spaces where users are unable to login unless they login via the classic interface. Interestingly I created a new user in gmail and set them up with a sysaid account and that was able to login, but any established user with an AD account is unable to login. The error message I get in the sysaid log shows “invalid password” when trying to login to the spaces environment but changing to classic lets it in fine. I tried different browsers, clearing cookies/cache, verifying the password is correct, verifying the LDAP connection is correct. Has anyone else had issues with spaces logins not working?To be clear, when I say the spaces login I mean companyname.sysaidit.com/spaces/login… instead of comanyname.sysaidit.com/login...
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Is there a way to convert an end user to an Administrator (Service Pro)?
I have a request template with a small workflow that has two action items. On my second action item I have added the ‘links’ field with a single link that the assigned to can click on to complete the instructions listed below it, but when I raise a test ticket the link isn’t there. I’ve tried setting a ‘Default value’ for the links but it still doesn’t display. Any ideas?
It is a lot easier to notice whether an SR has a file attachment or not in Classic View. Is there a way to add an icon to the to the left of the short description field or somewhere on initial pane? Not every user is going to mention that they attached a screenshot. Or, can the second pane default be the Attachments tab rather than the Journey (History) tab? Also, history is a much better word choice than Journey because the word ‘Journey’ is defined as a transition between physical places.
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My team has been adding documentation to the knowledge base (FAQ) for our end users. A problem that I have noticed is that I cannot copy the link to specific pages in the FAQ, the link always defaults to the same page. Is there a way to get a link directly to the KB article?I cannot copy/paste the URL to a knowledgebase article to send a user directly to the document.This is particularly a problem with announcements of new features and supporting documentation that is sent via other platforms (email). I cannot include a link for users to click to quickly access the documentation. Is this functionality missing or am I missing something?Thank you!
This is more of a general question, I have a number of existing SysAid categories that are similar/same. I’m looking to consolidate them. There are a spread of archived/closed tickets in some of these categories. I need to know if SysAid will send notifications out on CLOSED tickets that will need the category updating to either the initial submit user or the watchers on the service records?Is there anything else I’d need to consider?
We are wanting to have an email notification sent to the assigned administrator and/or admin group when an internal note or internal task note is added to a service record. Is this possible?
In the classic SR list, you could build a filter for ‘My Group’ and it would only show SRs for groups that you were a member of. I could then set that as the default for all users. I don’t see a way to accomplish this in spaces. What is the new method? Thanks. Looks like another advanced filter we had was ‘Archived’ which would show any archived SR.
In Spaces, how do we enable the automatic prompt to ask if the user wants to assign the SR to themselves (assign to me) when resolving / closing an SR?
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