[SMART 2022] The mic is yours!
Does anyone have a three level category list they are willing to share? I want to revamp my two level category list while adding a third level.
If it does, what is the cost of doing so ?
Hi SysMates, Third charm, sorry chart is here! and yet I still find it charming as heck. The third and final chart for the Action Item series is rolled out in this version, 22.4.10. Chart No. 3: Open Action Items, is added to the out-of-the-box list of charts on the Dashboard.It allows admins to monitor and color code, how many action items are active in their accounts. They can filter the action items by, Category, Type, and other criteria to best meet their individual needs. New Dashboard Chart: Open Action ItemsWondering what are the other new charming charts? Here you go: Chart No. 1: Action Items OverviewChart No. 2: Action Items by CategoryWe also delivered fixes on several fronts you have reported to us, related to: Self-Service Portal (13 customers reported #19817)Asset Management (7 customers reported #15151) As well as fixes related to Chat and Analytics> Check IT all out <And let us know what you think. In the comments!Cheers,MaayanPS - Want to get notified when new pr
Ive turned on patch management for a number of agent/assets. Ive configured the default workstation policy and assigned it to the assets and set it to “run now” for the scan of the assets. Nothing seems to show up on my assets for patches….It catalogs what software is installed on the workstations for inventory without issue. Ive opened ports 1070 and 1072 I believe it is on the server to access the latest files. Do I have to wait for the scheduled scan? It should have run when it was turned on…..should this not detect its running Windows 10 and pull down the master list of patches missing and available for Windows 10? Ive already turned on all patch categories and selected Windows 10 to be patched.
Currently setting up are system and went to setup some templates but seem to be missing Service Request, problem templates.
I need to pull custom Lists into Excel - How To? Specifically the “Location” list.
When an end-user submits a ticket or anytime an update is sent to the end-user, they receive an automatic email with a link to the ticket number. The link to the ticket takes them to the self-service portal instead of the ticket specifically. Whereas if an administrator user clicks on the link, they are directed to the ticket itself.Is there a way we can change the link for end-users to be directed to tickets for the notifications to be user-friendly?
Just recently, this functionally of sending support request through email have stopped creating service ticket in sys aid. We can create ticket manually by logging into sysaid portal and fill up the form from there.The account for the email address is working fine as we can see in office 365 that email is received and forwarded to other recipients.Our service contract have expired so we are asking for the good sysaid community’s help.Any suggestions where to begin troubleshooting?
Please share any information you have on the “Update CI relations” function under Settings> CMDB> Import System Items.What exactly is updated?Does it look at the software on a laptop and connect it with the software product in the CMDB?Is this update run automatically, like the Asset Import/Delete function, or does it have to be run manually?Thanks for any information you can provide.Heidi
I have created a workflow for onboarding new team members. One of the action items is to create the domain ID and enter it into a database. I have 2 fields, the first requires the ID be entered and the second I want to require a yes response that the database has been updated. When these 2 activities are completed, I would like to have the action item status be automatically updated to completed. I am unable to find instructions on how to accomplish this, can anyone provide some insight or a document link?
Hello community,I need to create a report or an excel export of every ticket that an specific agent in our service desk modified(closed, reasingned, changed in any way) at any given moment.I've been playing with the filters trying to get one to bring me the history but I can't find a way.Is there a way to do this??thanks
Hi All, We have the on-prem platform, build v21.4.45 b17. SysAid is overwhelmed with different request and incident templates. I am not able to find the settings where I can set a default template on the Self Service Portal. Can you please assist with this?CheersS
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