We have a number of Request Templates set up in our system. Some are marked as Visible to End User, others are not. If I, as a user, access my Self-service portal, the templates aren’t visible. How do I make them visible?
Does anyone know of a way to configure SysAid to only allow certain email domains to open a ticket using email, but still allow an external email domain to provide updates to a ticket? IE: An employee opens a ticket with a 3rd party cc’d on the email/ticket, allowing the vendor to provide updates into the ticket, but preventing them (or spam) from generating a new ticket
Hello,I’m struggling with action item call through the API.Based on the documentation : I tried the following API call on Postman: The “type” is not working (even copy past from the doc) and without the type I juste have a 500 internal error from the server. ids = my request ID Can someone help me with this ?
I would like to remind people to complete the survey for a closed ticket if they haven’t completed it after 3 days.
Welcome to this month’s SysAid Product Updates!Here’s a look at the latest features and what’s coming soon, all in one place. AI agents monitoring screenTrack every AI agent, review who triggered what, where it ran, and if it succeeded. Spot issues and verify results instantly at a glance.Learn more.Enhanced SysAid Copilot usage dashboard – now with deeper insightsWe’ve expanded the SysAid Copilot Usage Dashboard with new metrics that offer even more visibility into how AI is driving efficiency in your service desk.New insights include:Unique users utilizing AI Average quality rate DataPool coverage Self-service rate AI Service Records by engagement type and closing timeAll metrics can now be filtered by Admin Group and/or Category, giving you more control over how you view adoption and impact. Learn more Introducing SysAid integrations 2.0 – apply for the BetaWe’re expanding the way you integrate SysAid - with Workato, a no-code automation platform that brings unmatched flexibil
Hi,I’m new to using SysAid and currently working with the new APIs based off the documentation here developers.sysaid.com/docs/sysaid-api-overview.When exploring individual service records in our portal there is a panel labelled journey which captures the records journey/changes over time. Interested to know if its possible to access this level of change data via api?Thanks
Does anyone have a report or information on how to create a report that can display all assets that are 4 years old from purchase date. Thanks
64bit Update download link is still downloading v24.4.60 b68 update not the v24.4.60 b83
SysAid makes my eyes bleed in the morning and evening, when will you implement a dark theme?
Hi there, I was wondering if anyone else has a setup where you can create another ticket based on a custom date field from a primary ticket. For example, we will create tickets to temporarily configure systems in a certain way but require a follow up ticket or notification to remind us to revert the changes that we have made when a date has been reached.
I’m a SysAid Admin and my techs can’t merge tickets in Spaces but I can. When I check under the group’s user settings, they all have permissions to ’Merge service records’>‘User default merge settings’. The current workaround is from the service record to go back into the Classic view (Settings>Open Classic Queue) in the active service records window and and merge tickets from this screen. Before we upgraded to Spaces, the techs could merge tickets without the error that says “Try again later.”
My admins cannot save personal views in the new Spaces layout. They can try to add/edit the columns but when attempting to save (or Save As), they get the following error “User does not have permissions to update (modify if trying Save As) private views”. The “Can save personal views” setting is enabled in the Permissions of each admin. Ideas?
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