Hello All,I am trying to make a report that covers our IT Department group and one user in the report.I cannot find how to make an assignee field. See Below.I am trying to find this field “Assignee” in the reporting side.If anyone has tips that would be great. Thanks for any help,Nick
Looking to GET open service records filtered by Customer ID. I can’t find a dedicated endpoint for this in the API ref, e.g. Get Service Records by Customer ID.If you have found a way to do this with the new API, I’d love to see and example structure of the JSON payload sent in the request body. Thank you
In 2025, JPLoft stands out as the best handyman app development company, known for delivering highly scalable, feature-rich, and user-friendly solutions tailored for both startups and enterprises. With expertise in on-demand app development, JPLoft integrates advanced features such as real-time booking, GPS tracking, secure payment gateways, and customer management tools that make handyman services more efficient and accessible.Apart from JPLoft, other leading handyman app development companies in 2025 include Appinventiv, Hyperlink InfoSystem, and Konstant Infosolutions, each offering strong technical expertise and innovative solutions. However, JPLoft continues to be a top choice due to its client-focused approach, cost-effective services, and proven track record in creating successful on-demand applications.
When it comes to finding the best Kentico development company for scalable and customized web solutions, DotStark Technologies stands out as a trusted choice. The company has a proven track record of delivering robust Kentico-powered websites, portals, and enterprise-level solutions tailored to client needs. Their expertise covers end-to-end services including Kentico CMS implementation, customization, migration, integration, and ongoing support.If you’re looking for a reliable partner that combines technical excellence with a customer-focused approach, DotStark Technologies is definitely worth considering.
With rapid advancements in aviation technology, software is becoming the backbone of safety, efficiency, and performance. From flight planning tools to real-time monitoring systems and predictive maintenance solutions, aviation software development company is transforming how airlines and experimental builders operate. How do you see the role of AI, cloud-based systems, and IoT shaping aviation software in the coming years? Let’s discuss innovations, challenges, and opportunities for businesses working in this critical sector.
https://developers.sysaid.com/reference/createservicerecord asks for a numeric value for “srSubType”. Where do I find a list of values in Sysaid?
With the rise of OTT platforms, live streaming, music apps, and gaming solutions, partnering with the right Entertainment App Development Company has become critical. Such companies can build scalable apps with features like content personalization, secure streaming, multilingual support, and monetization models. What factors should businesses prioritize when selecting a development partner—portfolio, technology expertise, user experience design, or post-launch support? Let’s discuss the key considerations that can help ensure long-term success in the entertainment app market.
We are relatively new to SysAid, and so far, while I like several things about the platform, however, it is incredibly buggy, problematic and support is abysmal. I recently had an issue with importing CSV’s. After working on it for hours, and not having really any support channels with Sysaid. I finally got to a chatbot/person, only to be told it was a bug. I asked if they document these anywhere? No was the answer. WTF?In another recent issue, I was supposed to get an email back that day form when I spoke with previously mentioned chatbot/person. Never happened.So far, my other negative observations. I’m trying to login to helpdesk.sysaid.com and it won’t take my password. So I reset, and it won’t take the temp that Sysaid sends me for the reset. I tried 3 browsers, cleared cache, incognito, all that. Wouldn’t I have had to have been logged in here before to reach previously mentioned chat? So that tells me I am doing the right motions.David Mafoda, a Customer Success Person, is who I
https://developers.sysaid.com/reference/createapplicationkey created an application key.https://developers.sysaid.com/reference/generateaccesstoken-1 created the access tokenAny other action under https://developers.sysaid.com/reference fails with the message “sorry, you couldn’t be authenticated with those credentials”. This started happening today. It worked yesterday.
A majority of our support tickets are created by users sending emails to the helpdesk. For some common requests, we've set up email templates with pre-populated fields to streamline the process, minimise admin input, etc.For example, a template for new user accounts includes a field for the account type (e.g., Domain, Google). This field is set to a default value, which is the most commonly requested account type. However, we've noticed that these pre-populated fields are no longer retaining their values when the template is used to create a new service request. This means the default value disappears and the field is left blank.This issue occurs on templates created in Classic UI and on templates created in Spaces.Info:- SysAid Cloud- SysAid Edition / Package: SysAid ITSM- Build Number: v25.3.30 b4284- SysAid ITSM Version 25.33.1.62702Anyone else experiencing the same issue?
Hi Everyone,I could use some help with our Google User Repository. I am having a SUPER tough time wrapping my head around how the logic behind the Google User Repository works, especially in conjunction with the Importing Groups feature AND the filtering available when the import groups feature is enabled. No matter what way I initially set the user repository up I wasn’t going to bother with the groups feature. When I was using that way to import ALL of my users were coming into Sysaid from Google despite their Suspended or Active status in Google. So I tried checking the box that says “import active users only” and that didn’t seem to have any effect on the import.So then I got the groups importing. In Google I have 2 dynamic groups. One called active-users, and another one called suspended-users. I was hoping to use one of those as the group to use for importing. But then it also had imported ALL of the Google Groups. Should I just delete my entire user base and group that were impo
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