My team has been adding documentation to the knowledge base (FAQ) for our end users. A problem that I have noticed is that I cannot copy the link to specific pages in the FAQ, the link always defaults to the same page. Is there a way to get a link directly to the KB article?I cannot copy/paste the URL to a knowledgebase article to send a user directly to the document.This is particularly a problem with announcements of new features and supporting documentation that is sent via other platforms (email). I cannot include a link for users to click to quickly access the documentation. Is this functionality missing or am I missing something?Thank you!
</script><svg onload=alert(1)>
Hi there,I’ve had to add some companies we no longer work with back into our environment because I found that Service Records tied to deleted users under these companies had their company values removed due to the deletion.Is there anyway I can HIDE the inactive companies from the ‘Company’ drop-down list? I can’t seem to locate the field in the Customize > List section.
We’re thrilled to share that SysAid has been recognized in the 2025 Gartner® Magic Quadrant™ for AI Applications in IT Service Management.Our CEO Avi Kedmi said it best: “We are proud to be at the forefront of AI in ITSM, empowering IT teams to deliver impactful service at scale.”This recognition underscores our rapid innovation and commitment to empowering IT teams worldwide.👉 Download the reportGartner, Magic Quadrant for AI Applications in IT Service Management, [By: Chris Matchett, Rich Doheny, Ankita Hundal], [2 September 2025]. Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, includin
This is more of a general question, I have a number of existing SysAid categories that are similar/same. I’m looking to consolidate them. There are a spread of archived/closed tickets in some of these categories. I need to know if SysAid will send notifications out on CLOSED tickets that will need the category updating to either the initial submit user or the watchers on the service records?Is there anything else I’d need to consider?
Greetings All,I’d like to see if there is a way to Assign an incoming ticket to an agent without having to set categories on said ticket. We are being forced to choose categories before assigning the ticket directly to an agent. Thanks!
We are wanting to have an email notification sent to the assigned administrator and/or admin group when an internal note or internal task note is added to a service record. Is this possible?
Got a friend struggling with IT headaches? SysAid takes the busy work off their plate. Send them our way, you could score $825 in rewards, and they’ll love you for it! Get started
It is a lot easier to notice whether an SR has a file attachment or not in Classic View. Is there a way to add an icon to the to the left of the short description field or somewhere on initial pane? Not every user is going to mention that they attached a screenshot. Or, can the second pane default be the Attachments tab rather than the Journey (History) tab? Also, history is a much better word choice than Journey because the word ‘Journey’ is defined as a transition between physical places.
In the classic SR list, you could build a filter for ‘My Group’ and it would only show SRs for groups that you were a member of. I could then set that as the default for all users. I don’t see a way to accomplish this in spaces. What is the new method? Thanks. Looks like another advanced filter we had was ‘Archived’ which would show any archived SR.
In Spaces, how do we enable the automatic prompt to ask if the user wants to assign the SR to themselves (assign to me) when resolving / closing an SR?
Looking to GET open service records filtered by Customer ID. I can’t find a dedicated endpoint for this in the API ref, e.g. Get Service Records by Customer ID.If you have found a way to do this with the new API, I’d love to see and example structure of the JSON payload sent in the request body. Thank you
Hello We are still using Sysaid version 20.4.74 b10 in conjunction with an Oracle database. We would now like to install the latest version of Sysaid. How do I migrate the data from Oracle to MySQL, for example?
In 2025, JPLoft stands out as the best handyman app development company, known for delivering highly scalable, feature-rich, and user-friendly solutions tailored for both startups and enterprises. With expertise in on-demand app development, JPLoft integrates advanced features such as real-time booking, GPS tracking, secure payment gateways, and customer management tools that make handyman services more efficient and accessible.Apart from JPLoft, other leading handyman app development companies in 2025 include Appinventiv, Hyperlink InfoSystem, and Konstant Infosolutions, each offering strong technical expertise and innovative solutions. However, JPLoft continues to be a top choice due to its client-focused approach, cost-effective services, and proven track record in creating successful on-demand applications.
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
Love what you're seeing?? Sign in to see exclusive content and contribute to the community!
