Does anyone know how to disable the email that you get when a ticket has been modified? Every time someone makes a change in a ticket I get an email that says “ Your ticket has been modified” so I am getting 2 tickets ever time and I only want the ticket that has the message in it. Thank You
Dear Helpdesk, I have already replied to your Helpdesk email on 12 May 2025, but I have not received any response yet. I would appreciate it if you could look into this and reply as soon as possible.Here is my original question:We want to export a report of the survey questions and answers, but I cannot find how to do this in SysAid. Could you please advise how to export a report of the survey questions and answers?You can reach me at jasonchim@jebsen.com. If you have any concerns, please feel free to contact me. Regards,Jason
Good day,In the classic view, I had a filter set to show any tickets that weren’t assigned to a specific admin, but may have been assigned to a group. In Spaces, this does not seem to be possible, as choosing unassigned shows only tickets that haven’t been assigned to a user or group, but choosing a group shows all tickets assigned to users in that group. Is there a way around this?For example we have two main admin groups: Helpdesk and Dev Team. I want to see all tickets that have been assigned to the Helpdesk group, but haven’t been assigned to a specific user in that group.Thanks!
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We are wanting to have an email notification sent to the assigned administrator and/or admin group when an internal note or internal task note is added to a service record. Is this possible?
Hi,Is possible to allow all admins in a group to see any tickets assigned to any admins in that group without setting the permission “View Service Records that are assigned to” to “anyone”.I am struggling to work out how group can manage their tickets when the admins in the group can’t view the tickets once they are individualy assigned, even through they are in the same group.Any help is appreciated
I wanted to check how effective is our new hire template, and also how the each process is setup
I have an admin who has been using Sysaid for a few weeks normally but now cannot update any tickets. She can update CIs just fine.The error is the one that states the ticket has since been updated by another admin (but it has not). All tickets affected and other admins can edit the same tickets. She has full admin access. She has signed out and back in, loaded a ticket from scratch and still has the issue
No ticket can be closed or modified because of this error message. How can this be solved? Thanks in advance
We have a custom field in our General Incident Report ticket, which is a multi-select relational list of users, filtered to include Management and Supervisors. This field is intended for users to document who they notified of the incident during their shift. I am trying to create a custom email notification, to keep that Supervisor up to date on the status of the ticket.Since data population is still not a thing without workflow tabs for some reason, I can’t populate the CC field with the selection. Since I am limited to the query builder, which lacks a ‘contains’ or ‘like’ operator, custom escalation rules are off the table unless I want to create thousands of them.Making the field a custom text box is not an option; we need consistency for reporting purposes. Replacing the ticket with a request type ticket will cause too much confusion for users and admins. Having the ability to create workflow tabs for incident templates could at least provide a tolerable workaround for the lack of
Hi,is there a way to use an “out of the office” like procedure automatically ? ie, that after hours the new tickets will be assigned to other admin ?tries with escalation but “due date” variable accepts only dates and not hours.any suggestions ?T.I.Aeldad
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