We are relatively new to SysAid, and so far, while I like several things about the platform, however, it is incredibly buggy, problematic and support is abysmal. I recently had an issue with importing CSV’s. After working on it for hours, and not having really any support channels with Sysaid. I finally got to a chatbot/person, only to be told it was a bug. I asked if they document these anywhere? No was the answer. WTF?In another recent issue, I was supposed to get an email back that day form when I spoke with previously mentioned chatbot/person. Never happened.So far, my other negative observations. I’m trying to login to helpdesk.sysaid.com and it won’t take my password. So I reset, and it won’t take the temp that Sysaid sends me for the reset. I tried 3 browsers, cleared cache, incognito, all that. Wouldn’t I have had to have been logged in here before to reach previously mentioned chat? So that tells me I am doing the right motions.David Mafoda, a Customer Success Person, is who I
Hi Everyone,I could use some help with our Google User Repository. I am having a SUPER tough time wrapping my head around how the logic behind the Google User Repository works, especially in conjunction with the Importing Groups feature AND the filtering available when the import groups feature is enabled. No matter what way I initially set the user repository up I wasn’t going to bother with the groups feature. When I was using that way to import ALL of my users were coming into Sysaid from Google despite their Suspended or Active status in Google. So I tried checking the box that says “import active users only” and that didn’t seem to have any effect on the import.So then I got the groups importing. In Google I have 2 dynamic groups. One called active-users, and another one called suspended-users. I was hoping to use one of those as the group to use for importing. But then it also had imported ALL of the Google Groups. Should I just delete my entire user base and group that were impo
We recently renewed our SysAid license, but as of now, we have not received any confirmation email or acknowledgment of the renewal. Kindly confirm if the renewal has been processed successfully and advise on when we can expect the license activation details or confirmation notice.Please let us know if you require any additional information from our end.
Hello Everyone! I’ve been using the search API endpoint in our production environment for a while, to ensure that duplicate requests do not get created. Last week though we noticed a lot of duplicates so I went looking for a reason and today discovered that the search API Endpoint stopped working. Since this is kind of urgent I’m happy to hear any and all input that anyone might have. My users are not happy at the moment. :(We use the SysAid cloud version. Here is the call:/api/v1/sr/search?query=($9335$)&fields=title Note the parenthesis and the dollar signs are part of what I’m looking for. The return for this is the following JSON:{ "status": 500, "message": "Failed to load list of service requests"} Thank youRudy
I was trying to log in to the SysAid support portal here and it wouldn’t go through (sysaid.com/support). Has anyone else had that issue today?
I’m trying to access the on-prem installer via the “Windows 64-bit (Upgrade)” link on your documentation page:https://documentation.sysaid.com/docs/latest-version-installation-files#latest-version-installation-filesHowever, when I click the link, it redirects me to a login page:https://helpdesk.sysaid.com/spaces/login?from=%2Fspaces%2FI attempted to sign in using my current SysAid account credentials, but was unsuccessful. I also requested a password reset link, but I’m still unable to log in.Could you please advise if a separate login is required to access the installer? Any guidance would be appreciated. Thanks!
Happy SysAdmin Day to the heroes behind the helpdesk.Because behind every great AI, there’s an even greater SysAdmin.This year, we wrote you a song.🎶 Give it a listen and enjoy your moment: [link]Thanks for everything you do.
We are wanting name an escalated ticket owner while retaining the original Assigned To owner. How is this completed? Responsible Administrator is not available in the available fields on the SR form designer. Note we are an on-prem deployment.
Hello all, We are currently in the process of setting up the sharepoint/copilot integration. I’ve followed the documentation to the T, did all the app registering and graph permissions, and every single time I’ve gotten the error shown below. I can’t figure out at all what to do from here and it’s stalling my progress on implementation. I can’t see the entire error, which makes it hard to search on the internet for it. Has anyone experienced this error before and how did you fix it?
We are in the process of switching from using a traditional Active Directory with an Onsite Exchange Server as our RDS source to a Microsoft 365 Cloud environment including Cloud based Exchange (or whatever they call it now) and I was wondering if anyone had a good guide for that or at least just suggestions.I guess I am looking for any pitfalls I need to be aware of. Any feedback would be appreciated.
We need to know the Ip public for the mail server who use SysAid (SaaS). Because, our firewall need stablished trust communication and permit the traffic.Regards.
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