New AI Service Desk Feature Roll-Out, Talk to Us!
had anyone got any JavaScript examples of how to create a sr request via api. i can get logged in and get the jsessionid back. just need to know the next steps to create an actual request Thanks David
I wanted to share this article I wrote in collaboration with AWS, about how we’re continuously improving SysAid’s performance. Check it out and let me know what you think. https://aws.amazon.com/blogs/iot/how-sysaid-manages-agents-behind-restricted-firewall-rules-with-aws-iot-core/ Cheers,Jonathan.
Want to become an early adopter of SysAid? Get your hands on new developments first ? Give feedback and make the final tweeks on the coming SysAid product releases? Now is your chance to get in. ABots, our new automation bots are planned to be released very soon. ABots are simple plug-n-play bots that automate the most common manual and repetitive IT tasks. The first release of ABots will provide User Management capabilities within: Microsoft Active Directory, Azure Active Directory, and Microsoft Exchange. We are looking for some test drivers (preferably from Cloud but On-Prem is also possible) to help put the finishing touches before it's released to everybody else and get it free for 6 months :)
Hi Hi,Our new On-Premises release is out. Head over to our Latest Release page and download it now!→ Download SysAid v22.1.65 On-Prem Release ← Highlights of this release include: Workflow Action Items: Customize and Automate Reminders A new check box in the Escalation Rules form allows admins to set customized reminders on action items. This requires configuration, read more about it here.Self-Service Portal Enhancements Improved Scoreboard pagination and Service Catalog new loading mechanism – leading to major performance improvements and supporting intricate service catalogs.End-User Portal Sunset The legacy End-User Portal (EUP) has reached the end of its journey and is now being officially retired as SysAid is ending maintenance as of this release. Once you upgrade to the latest version you will automatically be transferred to SysAid's more advanced and secure Self-Service Portal (SSP). See it in action.Sunsetting Oracle Database for On-Prem In order to align our On-Prem and Cloud
Hi, I have an admin group that’s assigned to a few request templates and they aren’t receiving any emails when a ticket is submitted, closed, or updated. The checkboxes in Settings → Service Desk → General for “Notifications will be sent for all new Service Records with Priority >= Low,” “Notify Admins assigned to the Service Record,” and “Notify the Admin group assigned to the Service Record” are all toggled on. Only one person is getting the emails and that seems to be the assigned administrator.
We are so excited SysAid SMART is coming back, including our amazing SMART Awards! Award submissions are now open!You can nominate yourself, your team, a colleague submit your application for a SMART Award before August 22nd! Tell us who is the best: 🏆 Champions of Employee Experience 🏆 Pioneer in Service Automation 🏆 IT Hero of the YearSubmit IT here 👇
Sometime it feels like it’s you against the world? The pour of tickets? The avalanche of issues to handle immediately?Well you don’t have to be alone in this there are many SysMates here waiting to get to know you, talk shop, share collaborate and elevate your game. Together. Let’s take the first step, tell us a bit about you, In the comments :)
Bonjour serait-il possible de savoir quels droits donner pour avoir accès a ceci merci
I am using Sysaid Cloud version. I want to setup a notification that delivers an email message to an Admin Group when a request is ‘closed’. (Request Completed)This admin group is not the assigned admin group, just a group of interested people who need to know when other requests are completed.Where would I do this? Is it in Workflow Notifications? I looked there but was not sure what to put on the Service Request Details screen regarding Request User. These notifications apply to all request users.Thanks for your attention
How do you setup email notifications once a person has put in a request. I have setup an email account to send and receive but it does not appear to show any emails from service requests.Thanks
We have been using SysAid version v22.3.20 b27.Sometime ago we realized we were not receiving emails on new SRs.Received an on screen prompt stating that there are consecutive failures on the incoming integration account. Have enable back the email integration and tested the incoming and outgoing email settings.Which is successful but still no email alerts on new SRs arrival.Is there something that we can do to fix this issue.Thank You !
Our SysAid server was recently configured to use https, and this required using the FQDN in the URL to access the site. However, the ${LinkToAttachments} variable in the Admin Notification emails still uses the hostname only in the URL. When the link is clicked, the admin gets a 404 page due to the link not being the FQDN. Is there a way to change the ${LinkToAttachments} variable to return the FQDN instead of the hostname only?Example:helpdesk:80/linktoattachment VS. https://helpdesk.domain.com/linktoattachment
Hello, I have an API connection that has recently stopped working. My company has also recently rolled out SSO authentication to sysaid so I’d strongly imagine that the reason.Do you know what changes I need to get back online with the API connection?Keith
Hi, I'm trying to send a request to the Change End Point http://helpdesk:8080/api/v1/sr?type=change&templateID=1 and I am getting the following error back Status 400 - Message 'Failed to load service record template:5' I am able to successfully post a Request using the end point http://helpdesk:8080/api/v1/sr?type=request&templateID=12 Any ideas what is going wrong please?
The self service portal is not user friendly i.e. there isn’t a status for an end user to see all “Active” tickets. They have to select all the relevant status as part of the criteria.
Currently, the views for All Tickets is different from the ones used in Incident, Request..etc. There needs to be a better ability to replicate the views created in All Tickets to other areas. The challenge with the current approach is while it allows for greater level of customization, it is painful having to recreate the same views in incidents, requests etc.
How do I get access to the Forum? I get the “Whoa”.
Is there a location where outgoing emails go into a queue before they get sent. If many emails get sent at once will the be put somewhere before going out?
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