SysAid On-Prem v22.3.35 is now available!

Hi On-Prem SysMates, Can I call you OPSM? Ok, maybe we need to think of a better name (suggestions are welcome in the comments section!). Now, where was I? Oh yeah! Our new version, which also includes Linux, is up and ready for your upgrade: Download SysAid v22.3.35 On-Prem Release Highlights include:New “Additional Data” box gives filtered information on the SSP ticket view giving you only the information you needUsers now enjoy a “cleaner” view of their ticket information in the Self-Service Portal (SSP).The Additional Data box in the ticket view includes only relevant fields (per ticket template) that were filled in (upon ticket creation). No more redundant, empty fields.There’s no need for set up, but admins can easily define fields to be displayed separately in the Ticket Info box in the Settings. Improved Management of Azure Active Directory Automatic updates: All updates to users and groups in Azure are immediately and automatically synced into your helpdesk. No need for scheduled tasks to synchronize between Azure AD and SysAid. Filters: Reduce clutter and redundant information. Admins can filter which users and groups are imported from Azure into SysAid. Learn moreReduce tickets generated From junk email addresses Eliminate “junk” tickets from your queue. Admins can create a blacklist of up to 20 email addresses and/or domains that will be ignored by the Incoming Email integration within SysAid. Emails from these domains will not trigger the creation of a ticket.Better together: SysAid Slack integration v2.0 We have added quite a few great capabilities to our Slack integration. Available on SysAid Marketplace Send Slack Direct Messages from SysAid Attach a Ticket to an existing Slack channel or create a new channel Use the SysAid Slash Commands in Slack Create an SR Link a Slack channel to an SR Show pending workflow action items list Approve/Deny SysAid pending action item directly from Slack Security enhancement - Embed access token required for existing accounts Better control and customization of automation rule triggersBy creating a threshold for operating hours, you enjoy better control and customization of automation (escalation) rules. This new field allows you to establish a threshold that automatically distinguishes which rules are to be calculated in operation hours (short-term) and which are calculated by absolute hours (long-term).The default value for the threshold is set for 168 hours, but you can easily configure it according to your needs. Learn more. In such a scenario, a rule that should run 3 hours after a certain event in a ticket will be calculated by operating hours. A rule that should run once a month, in this case 720 hours, will be calculated in absolute hours. The Essentials for Your Move to Microsoft 365 Exchange OAuth 2.0 protocolTwo years ago, Microsoft announced that it will no longer support basic authentication protocols (SMTP, IMAP, POP). The time has come to move to the more secure and updated OAuth 2.0 protocol. Follow these steps to keep going with no interruptions:On-Premises Linux customers stay current with SysAidOn-Premises Linux users can continue to enjoy the most advanced versions of SysAid, with all of the features and benefits. We will continue to invest in our broad ecosystem so that no customer is left behind. Follow this guide for instructions on how to upgrade your SysAid. ICYMI: Sunsetting Oracle database for On-PremisesWe have decided to sunset our support for Oracle database as part of the effort to optimize our development flow, aligning our On-Prem and Cloud infrastructure to enable streamlined development and releases for you to enjoy.For accounts using Oracle database we recommend not upgrading further than v21.2.35 until database migration has been performed. Reach out to our team to start the conversation for your migration. We are here to support you through this process of moving to MSSQL or MYSQL, and even consider taking the opportunity to reach for the SysAid cloud in partnership with AWS ISV Workload Migration Program. For more about these and the full list of items included in this version, visit our Product Documentation.  Done Upgrading? Let us know how your upgrade went in the comments section or reach out to our Customer Care team via live chat or open a ticket on our Customer Portal if you need assistance. Happy upgrade, MaayanPS, some pins:📌During upgrading, if you require additional back versions you can find them here (login required). 📌Tired of the upkeep? Wondering what it would entail to move to the cloud? Talk to us. 📌 Want to get notified when new product updates are out? Hit the subscribe button and stay in the know!  

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Bugs resolved, joy delivered Vol.2! Version v22.4.30 - Gradual Rollout: October 23 - 30

 Hi SysMates, Yes, we mean it.  This end of the year we are focusing on the small bites that make your life just a tad more joyous, rolling out features and bugs that were reported in high numbers. In this version aka joy vol.2, we delivered 3 Bugs, 1 Security Enhancement, which you ask? Click below to find :)  #14490Fixed a bug that prevented the in-reply-to functionality from working as expected when OAuth 2.0 protocol was used in email integration. This fix resolved a highly problematic issue in which tickets were repeatedly duplicated when users CCed an integrated email address on a reply to an email thread related to a ticket.​​​ #20080Admins can now filter List Views and Dashboards by relational list fields. Creating the flexibility to view the unique information important to your organization and for your work.  #20424Fixed a bug that prevented the Service Record Actions list from displaying the value of custom relational list fields. #16785Upgraded the Patch Management implementation to Apache HTTPD version 2.4.53 to prevent vulnerability errors. > It's also here <   You haven’t moved yet to OAth 2.0? what are you waiting for? Here is everything you need to do it: Let us know what you think. In the comments!Cheers,MaayanPS - Want to get notified when new product updates are out? Hit subscribe and you are good!

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Bugs resolved, joy delivered! Version 22.4.20 - Gradual Rollout: October 23 - 30

Hi SysMates, The end of the year is just around the corner, and we are giving attention to the bugs you care about!In the next couple of versions, we will be rolling out bugs that were reported in high numbers and hopefully bring some joy to you and yours.  In this version, we delivered 1 Feature, 3 Bugs, 2 Security Enhancement, which you ask? Click below to find :)  #15896The ticket ID numbers listed in reports exported to CSV files no longer include a comma. For example, instead of displaying the ID number as 232,568, it now displays the ID number as 232568. This applies to all reports within the system, but not to other exports.#16753 Fixed a bug that prevented the asset list from sorting assets by the Last Access Time column.#14814Fixed a bug that prevented SysAid from displaying a visual indication (*) for required fields in the template and sub-type forms.#18066Azure integration enables, by default, the option for it to be the secondary user repository, when the customer is already running another user repository integration. This makes it easier to enable Azure integration to access certain SysAid capabilities without creating duplicate users.#20600Tightened security for SysAid login around password validation and Captcha display.#20942Upgraded to the latest version (1.10.0) of JAR to fix Apache Commons Text vulnerability. This covers CVE-2022-42889.  > Check IT out <And let us know what you think. In the comments!Cheers,MaayanPS - Want to get notified when new product updates are out? Hit subscribe and you are good! 

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Version 22.3.50 - Gradual rollout: August 28 - September 4

Hi SysMates,A new cloud release is here and I am liking what I see (hint analytics is my fave): New Chart Type for Dashboard: Action Items Overview  New chart type added to the out-of-the-box list of charts, available in the Advanced Reporting section in Settings called Action Items Overview. Helping admins keep track of their workflow tasks.New Chart Type: Action Items OverviewBy the way a few more new charts will be coming soon so stay tuned! Service Record Actions List View ImprovedAdded a new view to the Service Records Actions list called Dashboard, which directly correlates with the new chart type Action Items Overview. In the table display, three new columns are included: Service Record Type Category Sub Category (Optional)Same as the fields in the Action Items Overview chart.Service Record Actions list viewAre You the Next SysAid ABots Pathfinder?Don’t miss out on this opportunity to be one of the first to enjoy more automation. ABots are simple plug-n-play bots that automate the most common manual and repetitive IT admin tasks.Our first 3 ABots support your most common user repository tasks, for example: new employee onboarding, role changes, permissions management for temp workers or visitors, and offboarding. See more and sign up: Active Directory Azure Active Directory Microsoft Exchange We also fixed bugs related to our Third-Party Integrations with Azure and Jira  > Check IT all out < And let us know what you think, in the comments!Cheers,Maayan PS - Want to get notified when new product updates are out? Hit subscribe and you are good! Subscribe to SysAid Product Updates 

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Version 22.3.40 - Gradual rollout: August 14 - 21

Hi All, A new cloud release is here with some goodies on several fronts, let’s see what we have here:  Making it Easier to Adopt AI Service DeskFor accounts that are happily using a different user repository and must enable Azure for the AI Service Desk, we created a new option to define Azure as a secondary repository. For example, this enables LDAP and Azure User Repositories to work side-by-side.The 'Azure-secondary' mode allows customers to easily setup the AI Service Desk. They can activate the pre-requisite Azure integration without leaving behind their existing groups, filters, sign-in, and password services. Learn more here At least 8 accounts had this on their wish list and now it’s here! 🙌🏼 Query Builder: Low-code Configurability of Date FiltersInstead of having to choose start and end dates, admins can now choose from a simple dropdown list of pre-defined time periods in the query builder. This is available on list filters related to all entities across SysAid.  This saves admins time and requires low effort to set up as no-code is required.    Edit User Group Page Improved The edit page for User Groups has been improved, sectioning the information and actions into three tabs: General, Members, and Permissions, as well as adding option to delete or duplicate group.   Another good one is part of this release on the Patch Management front #15902: Increase the flexibility to configure the Patch Management reboot policy. When choosing “Let Users Decide” admins can select if to include the allow  “Don’t Bother Me Again” option for end-users.  We also fixed bugs and more small features on a couple of SysAid modules:General  | Patch Management | Self-Service Portal | Third-Party Integrations | BI Analytics > Check IT all out < And let us know what you think, in the comments!Cheers,Maayan PS - Want to get notified when new product updates are out? Hit subscribe and you are good! Subscribe to SysAid Product Updates 

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SysAid On-Prem v.22.1.65 is now available!

Hi Hi,Our new On-Premises release is out. Head over to our Latest Release page and download it now!→ Download SysAid v22.1.65 On-Prem Release ← Highlights of this release include: Workflow Action Items: Customize and Automate Reminders A new check box in the Escalation Rules form allows admins to set customized reminders on action items. This requires configuration, read more about it here.Self-Service Portal Enhancements Improved Scoreboard pagination and Service Catalog new loading mechanism – leading to major performance improvements and supporting intricate service catalogs.End-User Portal Sunset The legacy End-User Portal (EUP) has reached the end of its journey and is now being officially retired as SysAid is ending maintenance as of this release. Once you upgrade to the latest version you will automatically be transferred to SysAid's more advanced and secure Self-Service Portal (SSP). See it in action:   Sunsetting Oracle Database for On-Prem In order to align our On-Prem and Cloud infrastructure, we are sunsetting our support for the Oracle database.ICYMI, the SysAid Mobile Add-On for On-Prem Is Here         It’s waiting for you on SysAid’s Marketplace.If you are wondering what’s next? ABots is looking for some early adopters!Our new automation bots are planned to be released in our next version.ABots are simple plug-n-play bots that automate the most common manual and repetitive IT tasks. The first batch of ABots are for user management (with Microsoft and Azure Active Directories, and Exchange). We are looking for some test drivers to help put the finishing touches before it’s released to anybody else. Come be a part, email our Abots team.Let us know how the upgrade goes!Cheers,Maayan 📌During upgrade if you require additional back versions you can find them here. 📌 Want to get notified when new product updates are out? Hit subscribe and you are good!Subscribe to Product Updates 

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Version 22.2.40 (Gradual Rollout: May 15 – 22)

Hi All,This Cloud version we continues to elaborate our Azure and OKTA integrations and fix a bug in Reports module as well.Check IT all outICYMI: SysAid Slack Integration v2.0 has been released!We have listened to your requests and added quite a few great capabilities to our integration with Slack.[url=]Available on SysAid’s Marketplace. Security Enhancements Recap: The Israel National Cyber Directorate published a series of advisories including vulnerabilities with the SysAid product. These were brought to our attention prior to the report, and we have already addressed them:Tightened security around access to LDAP Imported users via the API. This covers [url=]CVE-2021-36721.Tightened security around uploading files in SysAid. This covers [url=]CVE-2021-22796.Tightened security around access for non-admin users. This covers CVE-2022-22798.Tightened security against potential Cross-Site Scripting (XSS) attacks. This covers CVE-2022-23165.Tightened security around access to vulnerable files in the SysAid server. This covers CVE-2022-23166.For the full review of each issue including description of the issues, and their defined impact see here.Till Next Time,Cheers,Maayan PS - Want to get notified when new product updates are out? Hit subscribe and you are good!    

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SysAid On-Prem v.21.4.45 is now available! including Log4j updates.

Dear SysMates,Happy to updated version is now released officially! and has a lot of goodies, including: Mobile Solution for On-Premises: Yes, yes – it’s launched, and it includes all the same functionality as the Cloud version. It requires a license. Want to get your hands on it? Visit [url=]SysAid’s Marketplace for all the details.Apache Log4j vulnerability fix: As soon as the news was heard around the world about the new Apache Log4j vulnerability, the SysAid security team quickly got to work in order to include the fix (upgraded to Apache Log4j v2.17.1) in this On-Prem version.And more: Workflow dependencies: The new Dependencies tab in SysAid Workflow Designer helps you to easily create dependencies between action items, edit or delete existing dependencies, and add conditions to dependencies. Multi-tenant support: SSO connector and the Azure integration now supports multi tenants. Get immediate updates whenever a ticket is created or updated (using “After Save” options for triggering escalation rules). Self-Service Portal enhancements: Improved search + the ability to export a ticket list from the Scoreboard to PDF or Excel – and it includes all fields. Reduce clutter: Trim signature attachments: Avoid saving email signature attachments by having them automatically removed from tickets that are generated from emails Remove duplicates: When there are duplicate files in a ticket’s attachments, SysAid only keeps one version of the file (and displays a visual indicator of how many other copies there are). → Download SysAid 21.4 On-Prem Release ← 📌During upgrade if you require additional back version you can find them here. 📌If you have any issues in upgrading the release, please reach to our Customer Care team via our Helpdesk or live chatLet us know how it goes!Cheers,MaayanPS - Heads up for the next OP release (v22.1), the End User Portal will sunset, take the time now and move your operations to the modern and more sophisticated cousin SysAid’s Self-Service Portal for better user experience and security standards. PS2 - Want to get notified when new product updates are out? Hit subscribe and you are good! 

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