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Reporting & Analytics

Reporting & Dashboards, Customized Reports, BI Analytics, Manager Dashboard, Business Value Dashboard (in beta), SLM, and Notifications

  • 51 Posts
  • 118 Replies
51 Posts
phernand
phernandNew SysMate
posted in Reporting & Analytics
SR Status Close = Time Counter Stopped = Ticket Closed

Hope to can explain, i need a report Open Tickets vs Closed Tickets, when i create my status list in several status i put closed, this means for me the time counter of the tickets stop until another status active make the time counter to continue, for example: status TESTING = Open, Time counting status WARRANTY = Closed, Time stopped status TESTING = Open, Time counting status CLOSED = Open, Time stopped, waiting for customer confirmation status CLOSED/CONFIMED = Closed Time stopped But for me in the status TESTING, WARRANTY the ticket is Open is not Closed, just the time is stopped, how can make some group of status Closed (Just status CLOSED/CONFIRMED) Open (The rest of the status i have) to can make a filter for open and closed ticket no matters the status they have. Thanks in advance

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phernand

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