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Reporting & Dashboards, Customized Reports, BI Analytics, Manager Dashboard, Business Value Dashboard (in beta), SLM, and Notifications

  • 59 Posts
  • 147 Replies
59 Posts
rafitis
rafitisNew SysMate
posted in Reporting & Analytics
how to create field timer after SLA date

Good morning, I need to create a report that has a field that has the time that the service request was open after its time of SLA burst. Remembering that I am generating the report through the Reports module

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rafitis
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hferreiraNew SysMate
posted in Reporting & Analytics
Ireport Pass image via parameters.put () - Help

Hello my friends! I have been doing wonderful custom report via .jrxml, but now I have a problem and I would like to count on your help. On the prompt screen I created an html field of type file for images, I'm trying to pass it into the .jrxml but I don't know how. "<input type =" file "id =" photo "name =" photo "accept =" image / * ">" I created a very basic .jrxml with just an image item so that you can help me, please give me that strength.

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RemcoBE
RemcoBENew SysMate
posted in Reporting & Analytics
No more access to administrator portal

I've tried to change the administrator accountname from sysaid (account sent by Sysaid) to another name. I haven't created a password yet for the new accountname. After entering, the Sysaid login screen did pop up. But my login data isn't excepted anymore. Not with the "old" accountname, nor with the "new" accountname. Here more account info: • Account: sysaid109281 • Username: sysaid • Password: TLQwQPCr • Mailaddress: ddebondt@remco.be • Version: SysAid Cloud Free

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RemcoBE
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Community Enthusiast
Isaac_GutierrezCommunity Enthusiast
posted in Reporting & Analytics
On why some Reports fail

Hello. At my company we are trying the Advanced Reporting feature and I see some reports, like Breaches per Company, or Track SR field changes, show Errors in the 'Recent reports' when I put filters on them. Is this normal for the trial? or does it mean I am not doing the filters right? Thanks in advance, Isaac

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Community Enthusiast
Cael
Active talker
CaelActive talker
posted in Reporting & Analytics
iReport not opening? Java 8 may be the issue

Hi All, I ran in to this problem some time ago whereby for no apparent reason, when I ran iReport the splash screen would appear, but no loading took place, the usual progress bar made no progress. I have since had a few support calls about this same issue, so I figure I will post the solution here. The culprit is Java 8 as iReport is not compatible with Java 8 run time - well at least version 3.7.6 is not. To resolve this issue, simply install the Java 7 JDK (unless already installed) on the machine on which iReport is installed and then configure iReport to use the JDK rather than your local JRE. 2 easy steps: ----------------------- 1. Download and install JDK7 (http://www.oracle.com/technetwork/java/javase/downloads/jdk7-downloads-1880260.html) 2. Modify the iReport config file 'ireport.conf' found in the 'etc' folder in the iReport installation directory. (on a Windows instance; possibly: C:\Program Files\iReport-3.7.6\etc\) Open the file in Notepad or equivalent plain text

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Active talker
Sean Et CeteraActive talker
posted in Reporting & Analytics
Daily report on tickets closed by an admin

Perhaps I am overlooking something, but I can't seem to be able to find a way to report on the tickets that were closed and assigned to a particular admin. We have some situations where we have a generic account as an admin signed into a station so that anyone on the front desk team can get a ticket entered. In theory, I should be able to report on the assigned user, but if the ticket is closed by that generic account, it shows up as doing the work. How can I report on this without using the old, pre-generated reports in SysAid?

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Active talker
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haakonNew SysMate
posted in Reporting & Analytics
Design reports using Jasper iReport. What version to use?

Hi, We use version v15.4.15 of Sysaid and also have the newest module Advanced Reporting installed. Which version of Jasper iReports is supported for editiding/design new report templates? In the help file is says "Reports in SysAid are edited using iReport version 3.7.6". Is this still the case? Best regards Haakon

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StargonNew SysMate
posted in Reporting & Analytics
Creating Report for daily SR's that is granular to the hour.

Can I create a custom report that will show me all SR's that are from 2pm the previous day to 2pm on the current day?

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phernand
phernandNew SysMate
posted in Reporting & Analytics
SR Status Close = Time Counter Stopped = Ticket Closed

Hope to can explain, i need a report Open Tickets vs Closed Tickets, when i create my status list in several status i put closed, this means for me the time counter of the tickets stop until another status active make the time counter to continue, for example: status TESTING = Open, Time counting status WARRANTY = Closed, Time stopped status TESTING = Open, Time counting status CLOSED = Open, Time stopped, waiting for customer confirmation status CLOSED/CONFIMED = Closed Time stopped But for me in the status TESTING, WARRANTY the ticket is Open is not Closed, just the time is stopped, how can make some group of status Closed (Just status CLOSED/CONFIRMED) Open (The rest of the status i have) to can make a filter for open and closed ticket no matters the status they have. Thanks in advance

610
phernand

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