Reporting & Analytics

Reporting & Dashboards, Customized Reports, BI Analytics, Manager Dashboard, Business Value Dashboard (in beta), SLM, and Notifications

  • 48 Posts
  • 109 Replies

48 Posts

S
simranjeetNew SysMate
asked in Reporting & Analytics

Report

Hi, I want to create a report in SysAid for calculating time between ticket opened and ticket assigned. 

1
Maayan Karstaedt
SysAider
1 year ago
S
SergioCiNew SysMate
asked in Reporting & Analytics

Modified tickets report.

Hello community,I need to create a report or an excel export of every ticket that an specific agent in our service desk modified(closed, reasingned, changed in any way) at any given moment.I've been playing with the filters trying to get one to bring me the history  but I can't find a way.Is there a way to do this??thanks

2
S
1 year ago
G
Community Enthusiast
ggomezCommunity Enthusiast
posted in Reporting & Analytics

Reporting Off Of Action Item Fields

Hello, We created custom action item fields that we use as list and text identifiers to document changes performed, how can we setup the reports to allow reporting off of all those custom action item fields? Thank you

3
Maayan Karstaedt
SysAider
2 years ago
Schluchtmann
Community Enthusiast
SchluchtmannCommunity Enthusiast
posted in Reporting & Analytics

Report on CLASS

Hello All... I try to customize an report a way, that it shows class in the output. So not all statuses but just Active or Closed. Any idea?? Best regards Michael

1
T
2 years ago
diego.au
Community Enthusiast
diego.auCommunity Enthusiast
posted in Reporting & Analytics

Active tickets report

Hi, I am having some problems with historical active tickets. 1 - the current active ticket report - if i ran this report for last week it will only tell me ticket that are active for last week. If I have some aged tickets, older than last week, they will not show up on the report. 2 - I also need to be able to report on how many active tickets i had at any given time. Say this week we have x amount of tickets active, now i want to know how many active tickets I had open this time last year. Any help will be appreciated.

2
F
2 years ago
LJ
LJNew SysMate
posted in Reporting & Analytics

SysAid Reports

How can I get my SysAid tables into an Access Front End? I am much more familiar with access so I can create custom reports on the fly as needed. Thanks. LJ

22
Maayan Karstaedt
SysAider
2 years ago
S
Active talker
simentalActive talker
posted in Reporting & Analytics

Admin User name display method in a Dashboard Chart

I have configured some charts in the dashboard to dsiplay information grouped by "Assigned to". The charts work very well but the Admin username is only displayed in the DOMAIN\username format. I made some tests and charts will only display Admins username in such format no matter how the user name display method is configured in the Customize>Appearance configuration page. I have tried "First and last name", "login name-first and last name", "Last and first name", etc but the charts only display the using the mentioned format. Have any of you managed to get the charts display the admin username in a different format?? We would love to display the admin user name just as the SysAid field user name (username format) and not as the User ID SysAid Field that uses the DOMAIN\username format. Is this possible?? Look forward to your comments.

3
E
Community Enthusiast
2 years ago
A
Active talker
AnnHoodActive talker
posted in Reporting & Analytics

Email Rules Report

Is there a way to pull a report that shows what email rules were run? We are just starting to use email rules to auto route tickets and would like to be able to show how many tickets are now being handled that way.

3
A
Active talker
2 years ago
A
Active talker
AnnHoodActive talker
posted in Reporting & Analytics

KB Article Report

I would like to be able to create a report that shows how many views each KB article has. Is there an easy way to do this?

2
A
Active talker
2 years ago
R
RobGoldsNew SysMate
posted in Reporting & Analytics

New Custom Field "Time" from insert_time

Dear User, I'm new sysaid user, I need to add a new custom field in the form incident where we save the time of insertion of the ticket. I know that the time is in the "insert_time" but as I define the new custom field? Thank you!

2
V
2 years ago
asapHO
Active talker
asapHOActive talker
posted in Reporting & Analytics

New Dashboard: active service records per day

Hi, I've seen the "open service records per day" dashboard - I wanted something like "active service records per day" or "closed service records per day". Both would be nice to have ;) Thanks and best regards, Sven

1
E
3 years ago
C
CoreygNew SysMate
posted in Reporting & Analytics

Future Dates for Date Range

Hello, I am running a report which requires me to retrieve items which maybe expiring for a month ahead. So for example, on March 1st, I would like a report to run which will show me expiring items for the month of April. This will give admins enough time to review and renew items. In the Date Range, there seems to be plenty dates in the past like Last Quater, Last Month etc. but i would like there to be Next month or next 60 days etc. Can this be attained with the current setup? Corey.

1
Karlson
Super SysMate
3 years ago
G
gerardosNew SysMate
posted in Reporting & Analytics

Recent Reports Activities by Administrator File say "Running"

Recent Reports - Activities by Administrator file say "Running" and I can't get the report.

0
G
3 years ago
A
Community Enthusiast
almashdiCommunity Enthusiast
posted in Reporting & Analytics

Activities by Administrator report has been saying "Running"

Hello, Activities by Administrator report for one week in January 2021is saying Running for hours and I am not getting the results under Recent Report. Reported failed once and I ran it again and again. Any help how to get the report is very much appreciated? Thank you. Ali

0
A
Community Enthusiast
3 years ago
rafitis
rafitisNew SysMate
posted in Reporting & Analytics

how to create field timer after SLA date

Good morning, I need to create a report that has a field that has the time that the service request was open after its time of SLA burst. Remembering that I am generating the report through the Reports module

0
rafitis
3 years ago
H
hferreiraNew SysMate
posted in Reporting & Analytics

Ireport Pass image via parameters.put () - Help

Hello my friends! I have been doing wonderful custom report via .jrxml, but now I have a problem and I would like to count on your help. On the prompt screen I created an html field of type file for images, I'm trying to pass it into the .jrxml but I don't know how. "<input type =" file "id =" photo "name =" photo "accept =" image / * ">" I created a very basic .jrxml with just an image item so that you can help me, please give me that strength.

0
H
3 years ago
RemcoBE
RemcoBENew SysMate
posted in Reporting & Analytics

No more access to administrator portal

I've tried to change the administrator accountname from sysaid (account sent by Sysaid) to another name. I haven't created a password yet for the new accountname. After entering, the Sysaid login screen did pop up. But my login data isn't excepted anymore. Not with the "old" accountname, nor with the "new" accountname. Here more account info: • Account: sysaid109281 • Username: sysaid • Password: TLQwQPCr • Mailaddress: ddebondt@remco.be • Version: SysAid Cloud Free

0
RemcoBE
3 years ago
Cael
Active talker
CaelActive talker
posted in Reporting & Analytics

iReport not opening? Java 8 may be the issue

Hi All, I ran in to this problem some time ago whereby for no apparent reason, when I ran iReport the splash screen would appear, but no loading took place, the usual progress bar made no progress. I have since had a few support calls about this same issue, so I figure I will post the solution here. The culprit is Java 8 as iReport is not compatible with Java 8 run time - well at least version 3.7.6 is not. To resolve this issue, simply install the Java 7 JDK (unless already installed) on the machine on which iReport is installed and then configure iReport to use the JDK rather than your local JRE. 2 easy steps: ----------------------- 1. Download and install JDK7 (http://www.oracle.com/technetwork/java/javase/downloads/jdk7-downloads-1880260.html) 2. Modify the iReport config file 'ireport.conf' found in the 'etc' folder in the iReport installation directory. (on a Windows instance; possibly: C:\Program Files\iReport-3.7.6\etc\) Open the file in Notepad or equivalent plain text

7
K
3 years ago
I
Community Enthusiast
Isaac_GutierrezCommunity Enthusiast
posted in Reporting & Analytics

On why some Reports fail

Hello. At my company we are trying the Advanced Reporting feature and I see some reports, like Breaches per Company, or Track SR field changes, show Errors in the 'Recent reports' when I put filters on them. Is this normal for the trial? or does it mean I am not doing the filters right? Thanks in advance, Isaac

0
I
Community Enthusiast
3 years ago
S
Active talker
Sean Et CeteraActive talker
posted in Reporting & Analytics

Daily report on tickets closed by an admin

Perhaps I am overlooking something, but I can't seem to be able to find a way to report on the tickets that were closed and assigned to a particular admin. We have some situations where we have a generic account as an admin signed into a station so that anyone on the front desk team can get a ticket entered. In theory, I should be able to report on the assigned user, but if the ticket is closed by that generic account, it shows up as doing the work. How can I report on this without using the old, pre-generated reports in SysAid?

2
S
Active talker
3 years ago
H
haakonNew SysMate
posted in Reporting & Analytics

Design reports using Jasper iReport. What version to use?

Hi, We use version v15.4.15 of Sysaid and also have the newest module Advanced Reporting installed. Which version of Jasper iReports is supported for editiding/design new report templates? In the help file is says "Reports in SysAid are edited using iReport version 3.7.6". Is this still the case? Best regards Haakon

2
N
4 years ago
S
StargonNew SysMate
posted in Reporting & Analytics

Creating Report for daily SR's that is granular to the hour.

Can I create a custom report that will show me all SR's that are from 2pm the previous day to 2pm on the current day?

0
S
4 years ago
phernand
phernandNew SysMate
posted in Reporting & Analytics

SR Status Close = Time Counter Stopped = Ticket Closed

Hope to can explain, i need a report Open Tickets vs Closed Tickets, when i create my status list in several status i put closed, this means for me the time counter of the tickets stop until another status active make the time counter to continue, for example: status TESTING = Open, Time counting status WARRANTY = Closed, Time stopped status TESTING = Open, Time counting status CLOSED = Open, Time stopped, waiting for customer confirmation status CLOSED/CONFIMED = Closed Time stopped But for me in the status TESTING, WARRANTY the ticket is Open is not Closed, just the time is stopped, how can make some group of status Closed (Just status CLOSED/CONFIRMED) Open (The rest of the status i have) to can make a filter for open and closed ticket no matters the status they have. Thanks in advance

0
phernand
4 years ago

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