SysAid API

Hi all, I'm using Postman and when calling the API (GET /...sr?view=CAFM Update) to get a list of SRs matching the 'CAFM Update' view, I get an error 500 response: { "status": 500, "message": "Failed to load list of service records" } I can successfully use the GET /...sr?view=CAFM New API call to return SRs matching that view. Could someone advise what the error means and how to resolve it? If I try to use the 'CAMF Update' view in SysAid portal, I don't get any results - could this me what the message is saying? This is an issue I need resolving ASAP so grateful for any advise you can offer. Thanks

API Usage - UpdateUser

So, after spending all my time doing this from scratch I figured I'd save everyone else a few hours of google/forum searching. This is the quick way to get a basic C# SysAidApi going to submit Tickets from your own webpage (references at the bottom in case you also wish to load them into your UI). It's very easy to do however, finding the documentation to do this is a time sink and is what makes this harder than it should be. First, get your wsdl from the SysAid software (Settings > Integration > SysAid API). If you aren't the admin you'll have to go find your admin and get the wsdl link from them. After you've done that, using VS 2013 (steps will be similar for older versions), make a new blank C# project that outputs a class library -do not mark options for web api in the project template window, you want a blank/empty project -I tried adding the service reference to an existing project but, I ran into issues with my code not being able to find the references/namespace

Hello! I am using the REST API (and formatted JSON) to get ticket data. I am able to log in, create tickets, and get ticket data (certain fields, filtering, etc all seem to work just fine). I'm running into a problem with cust_notes though. I can't seem to get the notes from the ticket through a http/get request. When I include the cust_notes field, it is just empty: {"id":"136079","canUpdate":true,"canDelete":false,"canArchive":false,"info":[{"key":"update_time","value":1485792408000,"keyCaption":"Modify time","valueCaption":"01/30/2017 10:06:48 AM"},{"key":"cust_notes","value":"","keyCaption":"SR Custom Notes","valueCaption":""},{"key":"request_user","value":1280,"keyCaption":"Request user","valueCaption":"Cliff Adair"},{"key":"description","value":"test","keyCaption":"Description","valueCaption":"test"},{"key":"title","value":"DEFAULT","keyCaption":"Subject","valueCaption":"DEFAULT"},{"key":"status","value":1,"keyCaption":"Status","valueCaption":"New"}]}] regardless if it is

Hi, I'm trying to use the rest api but the offset is skipping strangely for example if I use this https://xxx.sysaidit.com/api/v1/list/company?offset=0&limit=10 I get this { "id": "company", "caption": "Company", "values": [ { "id": "785", "caption": "360 Gearboxes and Diffs" }, { "id": "861", "caption": "3MP Internal" }, { "id": "842", "caption": "3MP Pty Ltd" }, { "id": "4", "caption": "A.J. Stockman Pty. Ltd" }, { "id": "727", "caption": "Accent Hydroponics Pty Ltd" }, { "id": "723", "caption": "Accountsoft Business Computing Pty Ltd" }, { "id": "694", "caption": "Ace Packaging Supplies" }, { "id": "2", "caption": "Action Bearing Distributors Pty Ltd" },

Hi. I'm using postman to make a post call to https://mycompanyname.sysaidit.com/api/v1/login and adding on the login parameters as, https://mycompanyname.sysaidit.com/api/v1/login?user_name=GivenuserName&password=GivenPassword and I keep getting this error. Any idea how can I get it to working? I'm using postman to make this test call. HTTP Status 500 - Request failed. type Status report message Request failed. description The server encountered an internal error that prevented it from fulfilling this request. SysAid Server/17.1.60