SysAid API

I am trying to attach a pdf to a service request using below Python code:========================================================import requestsimport urllib.request headers3 = {"Content-Disposition": "multipart/form-data", "Content-Type":"multipart/form-data", "Cookie":"JSESSIONID="+"C1FB8D0318D1F8851495124442C3226F.inst05us-autoscaleapp-001092"} url = “https://company.sysaidit.com/api/v1/sr/attachment"pdfurl=”https://xx.com/a.pdf”pdfFile = urllib.request.urlopen(pdfurl, data=None, timeout=60)file = {"file": pdfFile} attachmentResponse = requests.post(url=attachmentUrl, files=file, headers=headers3)print(attachmentResponse.text)=========================================================I gett below error:HTTP Status - 500 – Internal Server Error

Hi,All the requests I make through Insomnia work perfectly but inside my web application I always get CORS ERROR.Is there any way to enable CORS on my SysAid installation?

Boa tarde, não estou conseguindo integrar nosso erp com a api do sysaid, alguem já conseguiu e poderia me ajudar em como proceder?Agradeço desde ja.

had anyone got any JavaScript examples of how to create a sr request via api. i can get logged in and get the jsessionid back. just need to know the next steps to create an actual request Thanks David

Hi guys, we are looking at syncing our virtual assets on vcentre with SysAid CMDB. Has anyone done this before? your guide will be appreciated. 

Hello everyone! I'm new here and I was wondering, does anyone know if there's a premade way here in SysAid to connect SysAid to a database or related? I would be glad if someone could answer. Thank you in advance.

Hello!We are in the middle stages of evaluation of SysAid as a combined ITSM and CMDB service for both internal and customer needs. Internally we have a strong philosophy of consolidating as much frontend-backend communication to REST as possible; as such, we are heavily invested in wanting to know more about the API of SysAid in general.  The main sources of relevant information regarding the REST API we have perused are the following:https://documentation.sysaid.com/docs/rest-api-guidehttps://documentation.sysaid.com/docs/rest-api-details Rather than asking what is possible, we thought it would be easier if it’s possible to define which parts of the system are not accessib

Does anyone have a working powershell script with Rest API integration. I am looking for a possibility to populate the solution field and the activity field from Powershell.

Hello. I am trying to do a search of our service records using the REST API. I am able to successfully login and do a sr search. I retrieve all the records but I am missing a piece of data I would like to display to my users from this search.  On our system I would like to retrieve this piece of information.   If I do a request and pull this record individually, the data is in the key “project_id”.  This is missing from a sr search. Is it possible to request this field in my query? Do I need to define a view or something like that? I tried adding parameter's to my request in the field parameter but that didn’t seem to help. Our default view does show this informatio

Hi, since two days login calls to REST API have stopped working, everytime I POST /login (as I always did) i receive a "Error 504 - Request time out". If I try logging in from a web browser, I can then call other get endpoints from there so API is actually working. What could it be? Thanks!

The standard key field ‘totalTime’ always returns the SR# and not the Total Activities time (sum of the time in SR’s activities). Please fix/advise. REST API Return Values[{"id":"226","canUpdate":true,"canDelete":false,"canArchive":false,"hasChildren":false,"info":[{"key":"totalTime","value":226,"valueClass":"","valueCaption":"226","keyCaption":"Total Activities time"}]},{"id":"303","canUpdate":true,"canDelete":false,"canArchive":false,"hasChildren":false,"info":[{"key":"totalTime","value":303,"valueClass":"","valueCaption":"303","keyCaption":"Total Activities time"}]},{"id":"781","canUpdate":true,"canDelete":false,"canArchive":false,"hasChildren":false,"info":[{"key":"totalTime","value":781,"valueClass":"","valueCaption":"781","keyCaption":"Total Activities time"}]},{"id":"1950","canUpdate":true,"canDelete":false,"canArchive":false,"hasChildren":false,"info":[{"key":"totalTime","value":1950,"valueClass":"","valueCaption":"1950","k

Hi! im trying to login with a End-user account, is that even possible? that's how I'm trying: my Url http://myurl.com/api/v1/login Header: Content-Type: application/json Body: { "user_name":"end_user_name", "password":"end_user_psw"} return (error): { "status": 401, "message": "No Mobile App Permission" }

Hi, I'm trying to send a request to the Change End Point http://helpdesk:8080/api/v1/sr?type=change&templateID=1 and I am getting the following error back Status 400 - Message 'Failed to load service record template:5' I am able to successfully post a Request using the end point http://helpdesk:8080/api/v1/sr?type=request&templateID=12 Any ideas what is going wrong please?

Hey everyone, Can anyone tell me please how can I make a attachment request through REST API? I am using the /sr/{id}/attachment url to add a new attachment to a service record. Thanks in advance.

HI, I'm using postman to test the REST API and using interceptor to store the cookie that is sent back My cookie that I receive from the login endpoint looks like this: SERVERID=inst05us-autoscale-app3|Ye8OW|Ye8Ny I do see this cookie included in my headers when trying to hit the SR endpoint to test, but I receive a 401 error saying I need to login to sysaid first. The documentations leads me to believe that i need to be receiving a JSESSIONID cookie but that doesn't seem to be what I'm getting back?

Why does Sysaid not have functionality to update an asset via API? You can update a CI but then our Asset and CI information do not match. If we were allowed to update an asset then the system would sync over that update to the CI. I think something needs to change... rather allow us to update an asset or for the CI and Assets to synchronize in both directions.

Hello all, can someone let me where the Java message come from? And how to resolve my code? I just wanting to create a SR request from a template. ---My code-- [Net.ServicePointManager]::SecurityProtocol = "Tls, Tls11, Tls12, Ssl3" $sysAidURI = "https://mycompany.sysaidit.com/api/v1" Invoke-WebRequest -Uri "$sysAidURI/login" -ContentType "application/json" -Body '{"user_name": "username", "password": "password"}' -Method 'POST' -SessionVariable websession $Body= '{ "info": [{"key":"due_date", "value":1646857974017}, {"key":"status", "value":2}, {"key":"problem_type","value":"Vulnerability Management"}, {"key":"notes","value":[ {"userName":"sysaid","createDate":1646857974017,"text":"Note 123"} ]}, {"responsibility":35}] }' $Data = Invoke-RestMethod -uri "$sysAidURI/sr?type=request&template=145" -WebSession $websession -method POST -ContentType application/json -Body $Body ---And the terminal

There doesn't seem to be a good key that contains the Asset's name when viewing the details. It does list the Asset ID in multiple keys but I am needing the name of the Asset. It also does have the Asset name as part of the "network" key but that doesn't seem to always be the case. Is there something I'm missing? For instance: An Asset with the host name "PBNETWORK-1" can be queried by the API using the hostname. But the results from the query do not return any keys with the host name value. Instead the keys are of the Asset ID which in this case is something like "DELL-DNDM999".

Hello, I'm trying to update an incident via RestAPI within my C# application, but i get an error message: {"status":500,"message":"null"} Below you can see what code i use public void saUpdateTicket(string saTicket, string TDTicket) { string someUser = "********"; string someAccount = "*******"; string somePass = "*********"; SysaidUpdate saUpdate = new SysaidUpdate(); saUpdate.id = saTicket; var objLogin = new Login(someUser, someAccount, somePass); var client = new RestClient("https://<SERVER>:8443/api/v1"); var loginRequest = new RestRequest("login", Method.POST); loginRequest.AddJsonBody(objLogin); var responseLogin = client.Execute(loginRequest); client.CookieContainer = new System.Net.CookieContainer(); var authCookie = responseLogin.Cookies.First(a => a.Name == "JSESSIONID"); client.CookieContain

I would like to ask how can I retrieve the attached file from Service Directory? I haven't found how I can use the REST API to retrieve the attached file.

Hi Guys, I'm fairly new to SysAid and have been getting to grips with using Powershell to retrieve and update service records. I've been successful in the former, however when attempting to update records I am running into an issue. The script runs without error and viewing the ticket history in the browser shows that it has been updated, but the actual fields don't appear to update at all. Example below: $body = '{"id":"123456","info":[{"key":"priority","value":"0"}]}' Invoke-restmethod -uri https://companynamehere.sysaidit.com/api/v1/sr/123456 -WebSession $session -method put -ContentType application/json -body $body The scenario is that we have a number of old tickets that have an out of date priority set and we need to change them to a new one before we disable or delete the invalid priority. Has anyone else had this issue and been able to overcome it? Any help appreciated, thanks.

What is the correct query ? {"userRefId":12,"userSecurityQuestionsList":[{"id":18,"question":"------", "answer":"1234"}] }

According to the documentation, we should be able to retrieve the action items for a given service request using the following URL: GET/action_item?view={view_name}&fields={field1,field2..}&type={type}&archive={archive}&ids={id1,id2..}&staticFilterId={filter_id}&{filter1}={filter1_value}&{filter2}={filter2_value}...&query={search_criteria}&offset={offset}&limit={limit}&sort={field}&dir={dir}... The only required parameter is ids - a list of comma separated SR IDs to return their action items. However, when I issue an authenticated request to the URL above, I always get a 500 response code with the payload below: {'status': 500, 'message': None} What could be causing the server side error? References: https://community.sysaid.com/Sysforums/posts/list/13563.page#ActionItem

Hi Im trying to create an SR using the REST API via Postman (initially), however although the SR is created not all the fields are updated. I know the values exist and match in the SysAid system. From the below sample JSON, the problem_sub_type and third_level_category fields, and the custom field CustomColumn405sr date/time field don't update (also tried the update SR API - I get the same result). POST /api/v1/sr/ application/json { "info": [ {"key":"problem_type","value":"Backup"}, {"key":"problem_sub_type","value":"Generator"}, {"key":"third_level_category","value":"Fault"}, {"key":"title","value":"Test SR"}, {"key":"description","value":"Generator"}, {"key":"impact","value":"4"}, {"key":"urgency","value":"4"}, {"key":"CustomColumn405sr", "value" : 1617788641080} ] } Create API returned 200 Ok and the JOSN of the created SR. Update API returns 200 Ok and '1' in the response

Hello. I installed Sysaid on a server and installed the agent on all the machines in my LAN. I would like to know if it is possible to have a complete list of all the software installed on all the machines of the LAN using the POST or GET calls thank you