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SysAid API

Write your own code to create, retrieve, update, and delete SysAid entities, integrating SysAid with your other applications.

  • 77 Posts
  • 210 Replies
77 Posts
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Community Enthusiast
rgireyevCommunity Enthusiast
asked in SysAid API
Server error when creating a Service Record

Hello.I get the following response when I try to create a Ticket (i.e. Service Record){    "status": 500,    "message": "java.util.LinkedHashMap cannot be cast to java.lang.String"} I’m doing a POST to the following endpoint: https://myurl/api/v1/sr?fields=idThe JSON Body that I’m sending is:{ "info": [ { "key": "cust_list1", "value": "3" }, { "key": "CustomColumn12sr", "value": "7" }, { "key": "agreement", "value": "1" }, { "key": "impact", "value": "2" }, { "key": "priority", "value": "4" }, { "key": "problem_type", "value": "Solutions_SAP%20-%20Jobs" }, { "key": "CustomColumn19sr", "value": "1" }, { "key": "update_user", "value": "582" }, { "key": "submit_user", "value

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Community Enthusiast
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thomas.walkerNew SysMate
asked in SysAid API
API to create service request

After authenticating I tried to create a service request of type ‘request’ using the API, but keep getting the error “HTTP Status 415 – Unsupported Media Type”.  Details:url = https://xxxxxx.sysaidit.com/api/v1/sr?type=requestbody:{    "subject": "Service Request Subject",    "description": "Service Request Description",    "status": "1",    "assignedTo": "6436",    "info": [              {               "key": "responsibility",               "value": "6436",                "valueClass": "",               "mandatory": false,               "editable": true,               "type": "list",               "defaultValue": null,               "customColumnType": null,               "keyCaption": "Process manager",               "valueCaption": ""               }

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Community Enthusiast
Djones4Community Enthusiast
asked in SysAid API
REST API search not filtering on sub_type

I am using the REST API in order to do some cleanup. One aspect of this is to update the sub_type field on SR’s that are using old sub_type forms which I want to remove.  I tried issuing the search endpoint with the url:https://[env_name].sysaidit.com/api/v1/sr/search?query=*&fields=id,sub_type,problem_type&sub_type=31This is not working and returning me SR’s with sub_types that are not of the ID 31. Alternatively, I could send a request that filters on problem_type and the results are properly filtered. https://[env_name].sysaidit.com/api/v1/sr/search?query=*&fields=id,sub_type,problem_type&problem_type=SecurityWhy is sub_type specifically not being respected in the search? Thanks

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Community Enthusiast
R
Community Enthusiast
rgireyevCommunity Enthusiast
asked in SysAid API
Simulating SQL Like in the REST API /sr/search

Hello.We used to host SysAid locally and I had the following query that went to the local DB directly.SELECT id FROM service_req WHERE sr_cust_sap_transports Like '%123456789%’Now that we moved to the SysAid cloud I need to redo this query using the REST API.Would like assistance in this translation. :)Thank youRudy  

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Peter789136New SysMate
asked in SysAid API
Rest API user license

Hi,I would like to create dedicated user for Rest API connection. Could you tell me if I need an license for this?

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Community Enthusiast
Djones4Community Enthusiast
posted in SysAid API
Sysaid Python Client

Hello all, I needed to automate some things with python and the rest API. I put together a simple client - it’s very barebones right now but I’d like to encourage PR’s if you’d like to add features or functionality.https://github.com/Djones4822/pySysAidOnce I get what I need implemented I’ll consider adding features that folks request. For now I have a few things I need to get in that are a priority for me.Happy to take any input, but please keep in mind that this is extremely barebones right now and will likely be overhauled heavily as I add data structures, make the interfaces more pythonic, and add some handling for things I’ve encountered during my initial usage of the API. Regards,Dave

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Community Enthusiast
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ghoeugenioNew SysMate
asked in SysAid API
Custom Column filter not works

Hello, i am using sysaid rest api and i tried to fetch a service records with a custom column, i used this example endpoint: https://[my_site]/api/v1/sr/search?query=*&CustomColumn9sr=3469262019072400036,and this endpoint return all of service records, the filter not working with custom columns but work with native keys, like status, department…, what can i do to works a custom column search? 

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tixomirNew SysMate
asked in SysAid API
REST API Search syntax

We have an issue with filtering/searching SRs trough REST API. I tried with both search and filters, but documentation is not as clear as it can be (some examples would be helpful). Please see pictures bellow:    

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Community Enthusiast
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Matt UguccioniNew SysMate
asked in SysAid API
REST API Search SR's

Ok the API documentation is really bad for this.Lets say I have an SR with a key of this:        {            "key": "CustomColumn52sr",            "value": "d12f7702-2c0a-4f2e-b5c1-33100d2183f2",            "valueClass": "",            "mandatory": false,            "editable": true,            "type": "text",            "defaultValue": null,            "customColumnType": "string",            "valueCaption": "d12f7702-2c0a-4f2e-b5c1-33100d2183f2",            "keyCaption": "~Transaction ID"        }, I need to be able to search for the value d12f7702-2c0a-4f2e-b5c1-33100d2183f2. I have tried to put a search string together but I can’t figure it out. Anyone have done this before? Thanks!

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Community Enthusiast
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kmcclungNew SysMate
asked in SysAid API
API / SSO Login

Hello, I have an API connection that has recently stopped working. My company has also recently rolled out SSO authentication to sysaid so I’d strongly imagine that the reason.Do you know what changes I need to get back online with the API connection?Keith

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ElizabethMNew SysMate
asked in SysAid API
SysAid users are not able to log in

Our users are no longer able to log on to SysAid using the domain and user credentials. It keeps on saying incorrect password even when entered correctly. Below its the screenshot of the setting selected.  

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Community Enthusiast
manuel.mendez
asked in SysAid API
Using SSO when clicking on the Desktop Shortcut

We use SSO for Sysaid but when it comes to the using the desktop agent/shortcut it wants to use the AD login information which doesn’t work with our setup.How can I get our agent settings to use SSO or asking the end user to login so that they can submit a ticket via the self-service portal?

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llee454New SysMate
posted in SysAid API
Logging into SysAid using Web-services

I'm trying to log into SysAid using the web-services framework. To do this, I'm sending the following SOAP request <?xml version="1.0" encoding="UTF-8"?> <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"> <soapenv:Body> <ns1:login xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:ns1="http://api.ilient.com/"> <accountId>JHUPHA</accountId> <userName>llee65</userName> <password>XXXXPLAIN TEXT PASSWORDXXXX</password> </ns1:login> </soapenv:Body> </soapenv:Envelope> To https://sysaid.jhu.edu:8443/services/SysaidApiService and am receiving the following response: <?xml version="1.0" encoding="UTF-8"?> <S:Envelope xmlns:S="http://schemas.xmlsoap.org/soap/envelope/"> <S:Body> <ns2:loginResponse xml

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jayesh.patelNew SysMate
asked in SysAid API
SysAid Rest API Login

I’ve got the service account to use it with REST API. I tested that account to confirm whether login works in the browser. I want to test login using REST API in Postman. I referred a couple of posts, but I couldn’t connect using REST API. Can someone help on what I am missing? I am using following URL And parameters to login. I am getting no mobile app permission response back.  POST API URL: https://workcaresandbox.sysaidit.com/api/v1/loginJson Body: {    "user_name":"name",    "password":"********"}Response:{    "status": 401,    "message": "No Mobile App Permission"}  

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ChannahNew SysMate
posted in SysAid API
Rest API Working examples in C#

Does anyone actually have any working examples of using the Rest API to connect and extract the JSessionID ? Seems that documentation is very hard to find in this area

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eluizCommunity Enthusiast
asked in SysAid API
Javascript Login API

API doesn’t work. Please someone help me. I still use JavaScript and NextJS.

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simonamirza
SysAider
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cary512New SysMate
asked in SysAid API
Service Request attachments using Python requests module

I can attach a file using Postman but cannot figure out how to do it in Python.  Below is a barebones script demonstrating a good response reading the record, followed by a bad response attempting to add an attachment.  I'm getting a 415 response (Unsupported Media Type).  Any assistance would be greatly appreciated! $ python -VPython 3.8.5 $ pip show requests |grep -e ^Name -e ^VersionName: requestsVersion: 2.26.0 $ python sysaid_test.py <my-account-name> 1168503 *** output *** Get record type and status--------------------------url: https://*******.sysaidit.com/api/v1/sr?fields=sr_type,status&ids=1168503session headers: {'Cookie': 'JSESSIONID=7A2B901424AB9ECF1C17DFCE4BC11FA1.inst05us-autoscaleapp-002187', 'Content-Type': 'application/json'}prepared headers: {'Cookie': 'JSESSIONID=7A2B901424AB9ECF1C17DFCE4BC11FA1.inst05us-autoscaleapp-002187', 'Content-Type': 'application/json'}status_code: 200text...('[{"id":"1168503","canUpdate":true,"canDelete":false,"canArchive":false,"h

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Community Enthusiast
abhatiaCommunity Enthusiast
asked in SysAid API
REST API - adding hyperlink when creating a ticket

I am trying to add a hyperlink to ticket description but it adds it as a plain text. {      "key": "description",      "value": "New Hire: Kim Lane2 \n\n Target Start Date changed to: \n\nPDF Link: https://www.google.com"    }, I tried using link key but not sure where it adds the link:{      "key": "link",      "value": "https://www.google.com"    }

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SysAider
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Community Enthusiast
abhatiaCommunity Enthusiast
asked in SysAid API
REST API Login Help - Python

I am trying to submit a ticket using Sysaid REST API. I am stuck at making a login connection. I am using Phyton, here’s the code: import requests headers = {"Content-Type":"application/json"} info={ "user_name": "username","account_id": "accountid","password" : "password"}#url = "https://systemone.sysaidit.com/api/v1/Login" l = requests.post(url=url, json=info, headers=headers) We use SSO/Oauth. I think thats causing problem as I found on Sysaid site that REST Api wont work for OAuth users. Is there a work around?Also, a maximum of two API login requests will be allowed within a five minute periodI have to wait 5 minutes everytime to test , my code. For API development this should not be the limitation. Can you take this off for out company?

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Maayan Karstaedt
SysAider
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Community Enthusiast
abhatiaCommunity Enthusiast
asked in SysAid API
Unable to attach pdf to an existing ticket using REST API - Internal Server Error

I am trying to attach a pdf to a service request using below Python code:========================================================import requestsimport urllib.request headers3 = {"Content-Disposition": "multipart/form-data", "Content-Type":"multipart/form-data", "Cookie":"JSESSIONID="+"C1FB8D0318D1F8851495124442C3226F.inst05us-autoscaleapp-001092"} url = “https://company.sysaidit.com/api/v1/sr/attachment"pdfurl=”https://xx.com/a.pdf”pdfFile = urllib.request.urlopen(pdfurl, data=None, timeout=60)file = {"file": pdfFile} attachmentResponse = requests.post(url=attachmentUrl, files=file, headers=headers3)print(attachmentResponse.text)=========================================================I gett below error:HTTP Status - 500 – Internal Server Error

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willgalvaoNew SysMate
asked in SysAid API
SysAid Rest API: Enable CORS in server side

Hi,All the requests I make through Insomnia work perfectly but inside my web application I always get CORS ERROR.Is there any way to enable CORS on my SysAid installation?

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Maayan Karstaedt
SysAider
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thamara fogolariNew SysMate
asked in SysAid API
Integrar API a um ERP

Boa tarde, não estou conseguindo integrar nosso erp com a api do sysaid, alguem já conseguiu e poderia me ajudar em como proceder?Agradeço desde ja.

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Maayan Karstaedt
SysAider
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DavidMcGawnNew SysMate
posted in SysAid API
Login Working Now How to Create a /Sr via API

had anyone got any JavaScript examples of how to create a sr request via api. i can get logged in and get the jsessionid back. just need to know the next steps to create an actual request Thanks David

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Community Enthusiast
PederoCommunity Enthusiast
asked in SysAid API
SysAid CMDB Sync With VMware Vcentre hosted CIs

Hi guys, we are looking at syncing our virtual assets on vcentre with SysAid CMDB. Has anyone done this before? your guide will be appreciated. 

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Maayan Karstaedt
SysAider
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Gabriel1321New SysMate
asked in SysAid API
Database API

Hello everyone! I'm new here and I was wondering, does anyone know if there's a premade way here in SysAid to connect SysAid to a database or related? I would be glad if someone could answer. Thank you in advance.

3198
Maayan Karstaedt
SysAider

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