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SysAid News

Events + Launches + Conferences + Activities + Industry news

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110 Posts
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🎉 SMART'24 highlights are here! 🎉

🎉 SMART'24 highlights are here! 🎉Watch the recap now and relive the energy. Don’t miss it! 🚀 

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SysAid SMART’24 is now ON-DEMAND!

🎉 The moment you’ve been waiting for is here! 🎉SysAid SMART’24 is now ON-DEMAND!Get ready to unlock hands-on IT workshops, cutting-edge Gen AI breakthroughs, and all the excitement of the SMART '24 Awards—whenever you want.This is your chance to experience the energy, the insights, and the inspiration. Don't wait.https://www.sysaid.com/resources/virtual-events-and-webinars/smart-2024 

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🚀 Major news alert! SysAid has been named one of the Emerging Leaders in the 2024 Gartner® Innovation Guide for Generative AI Technologies Report

🚀 Major news alert! SysAid has been named one of the Emerging Leaders in the 2024 Gartner® Innovation Guide for Generative AI Technologies Report in the category of AI Knowledge Management Apps / General Productivity!“We believe that this recognition underscores our mission to liberate organizations by putting AI to work for them and their people, reaffirming our dedication to driving innovation and productivity for the organizations we serve”, says our CEO, Avi Kedmi. Curious to know more? Get all the details here! 📖✨ 

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San Antonio, Texas Meetup for Top IT Executives

📣 Explore AI Innovations & Enjoy a VIP NBA Experience with SysAid's CEO, Avi Kedmi!Gain strategic insights to help you redefine your approach to IT, while connecting with top IT minds from across Texas.And that’s not all—enjoy a VIP NBA experience with prime seats, exceptional food, and an unforgettable atmosphere. 🏀🍴This event is reserved for IT Directors and above. <Sign up>> 

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SysAid has been awarded a 2025 Buyer's Choice Award from TrustRadius!

🎉 We've got exciting news!SysAid has been awarded a 2025 Buyer's Choice Award from TrustRadius! As Allyson Havener, SVP of Marketing and Community at TrustRadius, put it, "This recognition highlights the powerful impact SysAid has had on its customers."We'd like to thank our amazing customers for their trust and for sharing their positive experiences.#SysAid #BuyersChoiceAward

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🏆 SysAid Copilot Wins 2024 Generative AI Product of the Year!

We're over the moon to announce that SysAid Copilot has been crowned the 2024 Generative AI Product of the Year by TMC! This monumental achievement solidifies SysAid's position as a leader in innovative ITSM solutions.This prestigious award recognizes SysAid Copilot's exceptional ability to leverage generative AI to streamline operations, improve efficiency, and enhance customer satisfaction.   

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[Call for Awards] Go for the Gold at SMART’24!

Hey SysMates,  SysAid SMART’24  is coming back, including our amazing SMART Awards!  These are the categories open for you to nominate yourself, a colleague, or your team: Champions in Employee Experience  SysAid Innovation Excellence Award   IT Hero of the YearNominations close on November 4, 2024! Submit IT here 👇👇👇  

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Top 5 IT Metrics You Must Track: A Practical Guide to Collecting, Analyzing, and Reporting with SysAid Analytics
Top 5 IT Metrics You Must Track: A Practical Guide to Collecting, Analyzing, and Reporting with SysAid Analytics

Tired of guessing when it comes to assessing ITSM performance? Want a clear, data-driven strategy to showcase your IT team's value? Join our webinar on October 29.How to Measure the Impact of Your Work with Analytics.Here's what we'll dive into:Quantify Effectiveness: Get a solid grip on key metrics like MTTR, SLA compliance, and ticket resolution. Know exactly where you stand. Spot Opportunities: Identify hidden bottlenecks and improvement areas you might have missed. Practical BI Implementation: Discover how to build a solid foundation, structure processes, optimize operations, and generate insights that drive improvement. AI at Work: Use AI to automate data analysis, providing forecasts and recommendations that matter.Sign upNo fluff, just practical tools and insights to elevate your ITSM game. See you there. 

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Save the date for Smart'24!

SysAid SMART'24 is Back! 🎉Join us for our 4th annual virtual conference on November 19th. Discover fresh insights, engage in hands-on workshops, learn from your peers, and connect with industry leaders.Stay tuned for more details and to register!#SysSMART2024  

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SysAid has been recognized as a Sample Vendor in the Gartner® Hype Cycle™ for IT Management Intelligence, 2024, and Gartner® Hype Cycle™ 

📣You heard it here first! SysAid has been recognized as a Sample Vendor in the Gartner® Hype Cycle™ for IT Management Intelligence, 2024, and Gartner® Hype Cycle™  for ITSM, 2024, in the operations assistant category. Gartner clients can download the Gartner Hype Cycle  for IT Management Intelligence, 2024, and Gartner® Hype Cycle™  for ITSM, 2024 using your Gartner.com login. Let us know in the comments if you’ve checked it out! 

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Avi Kedmi and Evan Kirstel Discuss the Future of IT with Generative AI

🎙️ Our CEO, Avi Kedmi, recently sat down with B2B tech influencer Evan Kirstel B2B TechFluencer to chat about how Generative AI is shaking up IT service management.🚀 From helping IT teams focus on what really matters to boosting efficiency and driving innovation, they covered it all! Curious about how AI is making a real impact? 👀Tune in to their conversation here  

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Get to know our Chatbot for Agents!

IT YouTuber Star #TechWithEmilio dives into our Chatbot for Agents 🤖 – explaining why it’s going to make his life so much easier and yours too! 💡✨Trust us, you’ve gotta see this. 👀https://lnkd.in/dnhPfASB

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Gen AI Under The Hood – Lessons Learned From 7,000 Active SysAid Copilot Users
Gen AI Under The Hood – Lessons Learned From 7,000 Active SysAid Copilot Users

🚀 Curious about the real impact of Gen AI in IT Service Management? 🤔Join us for an exclusive deep dive into SysAid Copilot, the next-gen solution that’s boosting productivity by 35%! 🔍 What You’ll Discover:🔹 Explore the technologies behind Gen AI and their implications for your IT strategy.🔹Learn from over 120 active SysAid Copilot users and discover actionable tips to enhance your IT environment.🔹Get valuable insights from deployment experiences, including key dos and don’ts.🔹Engage directly with SysAid experts in a live Q&A session to get your questions answered. Sign up:Let us know if you’re coming in the comments! 

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London Meetup: IT Senior Leaders, Grab Your Spot!
London Meetup: IT Senior Leaders, Grab Your Spot!

Are you a senior IT leader, or above? Then we'd love to invite you to a unique experience in London with SysAid's CEO, Avi Kedmi.On September 11th, we're gathering a select group of IT leaders for an intimate executive meetup at the iconic Shard.This isn't your average industry event – it's a chance to connect with peers, share ideas, and get real about the challenges you're facing. Plus, want to know what's next in AI for ITSM? You're in the right place. Avi will share his insights and the latest AI strategies.After the discussion, you’ll be treated to a delicious dinner with stunning views of the city.Sign up: https://www.sysaid.com/lp/sysaid-executive-meetup-in-london-0924?utm_source=sysaid-community/post

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[NEW REPORT] The AI Revolution in ITSM
[NEW REPORT] The AI Revolution in ITSM

It’s time! SysAid’s newest report ‘The AI Revolution in ITSM: Mega Trends You Can’t Ignore’ is HERE and the numbers are IN. 👏We analyzed unfiltered data from 1200+ IT pros based on our annual survey in partnership with Jeffrey Rumburg, a leading industry expert and HDI top thought leader.The trends. The strategy. The winning tactics for success with AI. 💹Grab your copy now! >> https://lnkd.in/dxkgpWeh#SysAid #AITrends #ITSM 

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[ Webinar + YouTuber Star Appearance ] NEW AI Chatbot for Agents
[ Webinar + YouTuber Star Appearance ] NEW AI Chatbot for Agents

Hi SysMates,  Our new AI Chatbot for Agents is here to change your service desk game. Overnight!Join our upcoming webinar, on July 30, 2024, 10:00 AM EDT / 4:00 PM CET to see it in action.And we’ve got something sensational for you - we’ll be joined by the IT YouTuber superstar David Rodriguez from SysAdmin Tutorials.→ Save Your Spot ←Live Demo: See how SysAid’s Copilot Chatbot for Agents can identify urgent tickets, whip up issue summaries in seconds, and find solutions based on your data.   Panel Discussion: Join YouTube star David Rodriguez and Andre Gayle, IT Manager at Isratech Jamaica Limited, for an insightful discussion on how AI can power proactive service. ️   Real-World Wins: Hear how Isratech Jamaica Limited leverages SysAid Copilot to deliver exceptional service and optimize resources.Your SysAid Team

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[Webinar Invitation] Unveiling Mega ITSM Trends with SysAid's CEO
[Webinar Invitation] Unveiling Mega ITSM Trends with SysAid's CEONews

🔎AI is reshaping IT with both opportunities and complexities.So, what are the challenges keeping IT leaders up at night in the AI era?Get the answers in our upcoming webinar, "Navigating Mega Trends in ITSM: A Data-Driven Discussion," on July 3rd!🌟 We’ve surveyed over 1200 IT professionals to bring you the insights you need to stay ahead. You’ll be the first to access SysAid's annual survey results and hear insights from:🔹 Avi Kedmi, CEO of SysAid 🔹 Jeff Rumburg, a leading benchmarking expert, HDI top thought leader, and award-winning contributor to IT service and support🔗https://www.sysaid.com/resources/virtual-events-and-webinars/mega-trends-in-itsm#ITSM #Webinar #AI #SysAid #TechTrends 

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[Webinar] The future of user support: AI Chatbot & Microsoft Teams
[Webinar] The future of user support: AI Chatbot & Microsoft TeamsNews

Hey SysMatesMark your calendar for April 9th at 10:00 AM EDT because something BIG is coming your way! Microsoft 365 users, join our exclusive webinar and discover how our powerful AI Chatbot, integrated seamlessly via Microsoft Teams, can completely transform the way you support your users.Here's what's in store for you:Top tricks from industry expert, Barclay Rae, on how to implement AI to enhance employee experience   A deep dive into the strategic value of the Microsoft and SysAid partnership with our guest speaker, Swastik Das, Senior Product Manager at Microsoft   Live product tour showcasing SysAid Copilot's AI Chatbot in action, seamlessly integrating with Microsoft Teams to boost user engagementDon't miss this opportunity to improve productivity, and free up time for admins to focus on more complex issues, with 24/7 AI support within Teams. <<Secure your spot now!» See you there,Your SysAid Team 

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SysAid Copilot, the next-gen of ITSM is now commercially available! 🎩💫
SysAid Copilot, the next-gen of ITSM is now commercially available! 🎩💫News

🎉 BREAKING NEWS!! 🎉SysAid Copilot, the next-gen of ITSM is now commercially available! 🎩💫This comprehensive, innovative set of generative AI capabilities provides employees with a consumer-grade, self-service experience and accelerates organizational productivity.Key features include:🕒 24/7 AI Chatbot for End Users🔄 Seamless integration into existing channels👩‍💼 Admin Control to monitor and fine-tune responses🌟 AI Intelligent Categorization📑 AI Case SummarizationAvi Kedmi, CEO of SysAid, promises, "This is just the beginning!"Read the press release for all the details >> https://bit.ly/3tT4Zui...Excited to unveil and demo the full array of features at our customer-exclusive launch event, coming up on January 25th! 🗓️

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[Webinar] Gen AI Strategies in Service Management
[Webinar] Gen AI Strategies in Service ManagementNews

Hi SysMates,  We’d love to have you join our webinar/exclusive event on February 28th, to discover the infinite ways that Gen AI can help you manage and deliver exceptional service. Here’s what to expect: Redefining Experience with Gen AI: Learn how AI can enhance service management for all stakeholders with industry expert, Rae Ann Bruno. AI Strategy: Ideation to Implementation: Hear from your peers on how they plan to incorporate Gen AI into their service management strategy. Witness AI in action: Discover how SysAid Copilot transforms productivity.<<<Save Your Seat>>> Your SysAid Team P.S. Don't miss your chance to attend live and WIN one of four Oculus Quest VR experience glasses - winners will be announced at the event! 

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published in SysAid News
SysAid Product Documentation Revamped !
SysAid Product Documentation Revamped !News

Dear SysMates, We are super excited to update that our FKA Online Help center has moved to a new home as well!Our Product Documentation is now with a more intuitive, friendly, and clear interface for you to get all the information you’d ever need about SysAid. Check IT out It is also available for you anytime on the community:On the top ribbon Product Documentation on top ribbonAt the bottom right book iconBook Icon Product Documentation Widget Can’t wait to hear what you think? In the comments!Cheers,Maayan 

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Gaelle Elgazar
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Gaelle ElgazarSysAider
published in SysAid News
The AI revolution in ITSM: Take our Survey!
The AI revolution in ITSM: Take our Survey!News

Hi SysMates! Gaelle here, your Customer Marketing Manager.In today's AI-driven world, it is more important than ever to fill out this Annual Customer Survey to share your organization's IT journey, challenges, and trends.By answering this survey, you will be the first to get your hands on the data-based report highlighting the key insights and success strategies for your success.To sweeten the deal, you’ll automatically enter a raffle to snag one of our amazing $100 Amazon gift cards! 💰 » Fill out the survey here  Happy Holidays,  Gaelle 

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SMART'23: Annual Customer Conference - Check out our video recap! ​ ​

SysAid SMART’23, our annual customer conference will be one to remember as we dive into the realm of Generative AI in ITSM 🚀We still can’t get over the wild insider stories from Robert Bigman, former CISO of the CIA, what a keynote! Not to mention the insightful hands-on workshops and our new CEO and leadership team’s roadmap sessions!Our two-day educational event was about learning, connecting, and celebrating our customers. Check out our video recap for highlights and memorable moments. 📸🎉 

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MIssion Health Services Moved to Cloud to Save 10-15 Minutes Per Ticket
MIssion Health Services Moved to Cloud to Save 10-15 Minutes Per Ticket

Limited sources, budget concerns, and apprehensiveness regarding the safety of their patients’ data created complex IT service challenges for the administrators at Mission Health Services. Migrating to the Cloud with SysAid saved the organization 10-15 minutes on each ticket, thus reducing the time it took to resolve issues (cut MTTR by 10% with ¾ of tickets resolved on the same day). Sounds impressive? Michael Hugles from Mission Health Services shared his story and results they achieved. Want to dive deeper? Read our new case study 

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jsidoti
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jsidotiGuru
posted in SysAid News
For On-Prem Users

Hey There Fellow On-Prem Users I caught this while looking thru my quarantine messages and wanted to post it in case you missed it too.Email is from Sasha Shapirov dated Nov 2 2023Security Risk Description: Our security team has detected a vulnerability in our on-premises software. At this time, we have no evidence to suggest that any customer data has been compromised. However, we believe in complete transparency and are committed to keeping you informed throughout this process.  Recommended Workaround: To mitigate this security risk, we recommend implementing the attached workaround without delay.  It was a quick and easy fixThanks to Sysaid for getting the info out to us John

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