SysAid News

Tired of guessing when it comes to assessing ITSM performance? Want a clear, data-driven strategy to showcase your IT team's value? Join our webinar on October 29.How to Measure the Impact of Your Work with Analytics.Here's what we'll dive into:Quantify Effectiveness: Get a solid grip on key metrics like MTTR, SLA compliance, and ticket resolution. Know exactly where you stand. Spot Opportunities: Identify hidden bottlenecks and improvement areas you might have missed. Practical BI Implementation: Discover how to build a solid foundation, structure processes, optimize operations, and generate insights that drive improvement. AI at Work: Use AI to automate data analysis, providing forecasts and recommendations that matter.Sign upNo fluff, just practical tools and insights to elevate your ITSM game. See you there. 

🚀 Curious about the real impact of Gen AI in IT Service Management? 🤔Join us for an exclusive deep dive into SysAid Copilot, the next-gen solution that’s boosting productivity by 35%! 🔍 What You’ll Discover:🔹 Explore the technologies behind Gen AI and their implications for your IT strategy.🔹Learn from over 120 active SysAid Copilot users and discover actionable tips to enhance your IT environment.🔹Get valuable insights from deployment experiences, including key dos and don’ts.🔹Engage directly with SysAid experts in a live Q&A session to get your questions answered. Sign up:Let us know if you’re coming in the comments! 

Are you a senior IT leader, or above? Then we'd love to invite you to a unique experience in London with SysAid's CEO, Avi Kedmi.On September 11th, we're gathering a select group of IT leaders for an intimate executive meetup at the iconic Shard.This isn't your average industry event – it's a chance to connect with peers, share ideas, and get real about the challenges you're facing. Plus, want to know what's next in AI for ITSM? You're in the right place. Avi will share his insights and the latest AI strategies.After the discussion, you’ll be treated to a delicious dinner with stunning views of the city.Sign up: https://www.sysaid.com/lp/sysaid-executive-meetup-in-london-0924?utm_source=sysaid-community/post

It’s time! SysAid’s newest report ‘The AI Revolution in ITSM: Mega Trends You Can’t Ignore’ is HERE and the numbers are IN. 👏We analyzed unfiltered data from 1200+ IT pros based on our annual survey in partnership with Jeffrey Rumburg, a leading industry expert and HDI top thought leader.The trends. The strategy. The winning tactics for success with AI. 💹Grab your copy now! >> https://lnkd.in/dxkgpWeh#SysAid #AITrends #ITSM 

Hi SysMates,  Our new AI Chatbot for Agents is here to change your service desk game. Overnight!Join our upcoming webinar, on July 30, 2024, 10:00 AM EDT / 4:00 PM CET to see it in action.And we’ve got something sensational for you - we’ll be joined by the IT YouTuber superstar David Rodriguez from SysAdmin Tutorials.→ Save Your Spot ←Live Demo: See how SysAid’s Copilot Chatbot for Agents can identify urgent tickets, whip up issue summaries in seconds, and find solutions based on your data.   Panel Discussion: Join YouTube star David Rodriguez and Andre Gayle, IT Manager at Isratech Jamaica Limited, for an insightful discussion on how AI can power proactive service. ️   Real-World Wins: Hear how Isratech Jamaica Limited leverages SysAid Copilot to deliver exceptional service and optimize resources.Your SysAid Team

🔎AI is reshaping IT with both opportunities and complexities.So, what are the challenges keeping IT leaders up at night in the AI era?Get the answers in our upcoming webinar, "Navigating Mega Trends in ITSM: A Data-Driven Discussion," on July 3rd!🌟 We’ve surveyed over 1200 IT professionals to bring you the insights you need to stay ahead. You’ll be the first to access SysAid's annual survey results and hear insights from:🔹 Avi Kedmi, CEO of SysAid 🔹 Jeff Rumburg, a leading benchmarking expert, HDI top thought leader, and award-winning contributor to IT service and support🔗https://www.sysaid.com/resources/virtual-events-and-webinars/mega-trends-in-itsm#ITSM #Webinar #AI #SysAid #TechTrends 

Hey SysMatesMark your calendar for April 9th at 10:00 AM EDT because something BIG is coming your way! Microsoft 365 users, join our exclusive webinar and discover how our powerful AI Chatbot, integrated seamlessly via Microsoft Teams, can completely transform the way you support your users.Here's what's in store for you:Top tricks from industry expert, Barclay Rae, on how to implement AI to enhance employee experience   A deep dive into the strategic value of the Microsoft and SysAid partnership with our guest speaker, Swastik Das, Senior Product Manager at Microsoft   Live product tour showcasing SysAid Copilot's AI Chatbot in action, seamlessly integrating with Microsoft Teams to boost user engagementDon't miss this opportunity to improve productivity, and free up time for admins to focus on more complex issues, with 24/7 AI support within Teams. <<Secure your spot now!» See you there,Your SysAid Team 

🎉 BREAKING NEWS!! 🎉SysAid Copilot, the next-gen of ITSM is now commercially available! 🎩💫This comprehensive, innovative set of generative AI capabilities provides employees with a consumer-grade, self-service experience and accelerates organizational productivity.Key features include:🕒 24/7 AI Chatbot for End Users🔄 Seamless integration into existing channels👩‍💼 Admin Control to monitor and fine-tune responses🌟 AI Intelligent Categorization📑 AI Case SummarizationAvi Kedmi, CEO of SysAid, promises, "This is just the beginning!"Read the press release for all the details >> https://bit.ly/3tT4Zui...Excited to unveil and demo the full array of features at our customer-exclusive launch event, coming up on January 25th! 🗓️

Hi SysMates,  We’d love to have you join our webinar/exclusive event on February 28th, to discover the infinite ways that Gen AI can help you manage and deliver exceptional service. Here’s what to expect: Redefining Experience with Gen AI: Learn how AI can enhance service management for all stakeholders with industry expert, Rae Ann Bruno. AI Strategy: Ideation to Implementation: Hear from your peers on how they plan to incorporate Gen AI into their service management strategy. Witness AI in action: Discover how SysAid Copilot transforms productivity.<<<Save Your Seat>>> Your SysAid Team P.S. Don't miss your chance to attend live and WIN one of four Oculus Quest VR experience glasses - winners will be announced at the event! 

Dear SysMates, We are super excited to update that our FKA Online Help center has moved to a new home as well!Our Product Documentation is now with a more intuitive, friendly, and clear interface for you to get all the information you’d ever need about SysAid. Check IT out It is also available for you anytime on the community:On the top ribbon Product Documentation on top ribbonAt the bottom right book iconBook Icon Product Documentation Widget Can’t wait to hear what you think? In the comments!Cheers,Maayan 

Hi SysMates! Gaelle here, your Customer Marketing Manager.In today's AI-driven world, it is more important than ever to fill out this Annual Customer Survey to share your organization's IT journey, challenges, and trends.By answering this survey, you will be the first to get your hands on the data-based report highlighting the key insights and success strategies for your success.To sweeten the deal, you’ll automatically enter a raffle to snag one of our amazing $100 Amazon gift cards! 💰 » Fill out the survey here  Happy Holidays,  Gaelle 

Hi SysMates, Does your organization actually need XLA agreement documents to benefit from experience data?Joe The IT Guy says 'No' and aims to clear up the confusion between XLA agreements and XLA targets.Read more  

Healthcare organizations are not immune to the need to increase process efficiency, improve employee productivity, and reduce costs. Discover in this latest SysAid blog how workflow automation in ITSM tools can optimize routing, approvals, notifications, and escalations for increased operational efficiency.Read more 

Limited sources, budget concerns, and apprehensiveness regarding the safety of their patients’ data created complex IT service challenges for the administrators at Mission Health Services. Migrating to the Cloud with SysAid saved the organization 10-15 minutes on each ticket, thus reducing the time it took to resolve issues (cut MTTR by 10% with ¾ of tickets resolved on the same day). Sounds impressive? Michael Hugles from Mission Health Services shared his story and results they achieved. Want to dive deeper? Read our new case study