SysAid News

Nostalgia totally got us. And, what really turned up the memories for us at SysAid, was our best bits of SMART’22 highlight video. The sessions, the emotions, the mingling! 😍 So be advised, in case you don’t want to give ‘who’s cutting the onion’ excuses to people around you in the office, you better not watch this!  

Remember when your distant relatives wanted your help because they knew you were “good with computers”?Although there are only so many people in the world that can truly appreciate how brilliant and essential you are “with computers”, we wanted to let you know that we do know the difference.We really do! 💗  Happy SysAdmin Day 2022!From All of us SysAiders

Up your game and join us as a speaker! On September 20-21st, we’re holding our 2nd annual SMART Virtual Conference, to bring you the real stories, from real people.  It’s your chance to take the stage and share your story and expertise with an audience of IT peers. Submit your application by Aug 22nd. Don't delay, slots are limited. Apply now 👇👇   Feel free to share this with your colleagues, and apply for more than one topic if you wish.Your SysAid SMART Team

Hi there, Super excited to share our beautiful community will be moving home in about a week! A few important things you should know: Posting on the community will be locked and any content shared after the 30th of June will be lost.The content you shared and the information on the community over the years will not belost and is moving with us! Your login credentials will stay the same in our new home :) Hope you are getting excited as much as I am! In the meantime feel free to shoot me a private message, to say hello, tell me what you think about our community and what you would love to see in it’s new home! Stay tuned for more news, Maayan

The excitement for our next product launch is in the air! We are proud to invite you to a one-of-a-kind celebration: Launch Event: AI Service Desk Join us on June 29th at 10:00 AM ET as we reimagine employee experience. Grab Your Seat

Are You Ready to bust some cloud migration myths? Get the real facts from an AWS leader and a SysAid expert to start your Cloud journey. Join our webinar on June 7th at 10:00 am ET to hear first-hand insights and actionable tips to set you on the right track. >>Save My Seat<< We’ll be hosting Steve Blackwell, Global Tech Leader for Manufacturing at AWS, who brings 20+ years of experience in the manufacturing industry and has advised countless IT organizations in their cloud migration. As well, you will gain from the vast experience of Ilan Farhi, SysAid’s VP of Customer Experience, who will share SysAid’s customer stories that have successfully migrated to the Cloud. You’ll learn about: Cloud trends in the manufacturing industryThe best practices and tips from an AWS expertReal-life stories with actionable lessons for a painless migration to the cloudBe the change you want to see in your IT world. We hope to see you there!

Great news! The 2022 State of Service Management Webinar is on. 1200+ professionals shared their views on IT in our annual survey. We’ve analyzed all the data. The trends. The insights. The outcomes. ✍ All the things IT folks must know to win in 2022. Ben Brennan, guest speaker and author of the best-seller "Badass IT Support", will be there to share his views. Join us on March 29 at 9:00 AM ET Save Your Seat See you there! Maayan

Did you know that SysAid’s Self-Service Portal, which is the modern and more sophisticated cousin of the End-User Portal (EUP), was launched a couple of years ago? Literally thousands of our customers have enjoyed the benefits of this tool and now it’s time for you to do so too. With any legacy solution comes its limitations and security risks. This is why we’ve made the decision to sunset the EUP, so that you don’t become exposed to these vulnerabilities. Not to mention, the Self-Service Portal is just way better. These are the critical dates of our sunset timeline: Cloud customers: December 2021 On-Premises customers: Q1 2022 release Looking to learn more about what a SSP is all about, read up about it here. : Also, be sure to join our webinar on December 8th at 10 am ET where we’ll cover what the transition from the EUP means for you, and how to boost your self-service capabilities and employee adoption to the next level. Upwards and Onwards, Maayan

Hi all, On 2 May 2022, between 19:50-22:00 UTC, some customers using the Google Chrome browser experienced certificate errors that prevented users from logging in to their system. It originated with changes to Google’s infrastructure and process of evaluating valid certificates. We resolved the error within three hours of notification. Read more about it here SysAid will continue to investigate further to mitigate future incidents, and remain committed to providing our customers with a stable and secure platform Best, Maayan

Wondering what on earth golfing has to do with service automation? Visit us at SITS to find out! NEXT week. Entry is free. Link to register in the first comment below. >> Pop in to our booth to say hi >> Plan ahead and book a meeting! >> Join our CPO Hila Lamm at a session about "Service Automation the future of ITSM?" | 1 pm 12th May | Theatre 2 Excited to meet face to face finally! See you there, #sits22 #ObstacleFreeITSM #SysAid #ITSM

We're headed to Vegas. How about you? If you haven't yet signed up, grab our special code and register: https://www.hdiconference.com/ promo code: 2CEX-de45 #SupportWorld #HDI #SysAid #ObstacleFreeITSM

Want to be the first to get our new On-Premises release (including the awaited mobile add-on)? This coming December you’re invited to play a central role in the SysAid product roadmap by Joining the SysAid exclusive Pathfinder Program, sign up here to get in the game: https://www.sysaid.com/pathfinders Be the first to hear about upcoming releases Be the first to test new features and functionality Share your input at the final stages of development for each new release Receive top priority from our Support team during Beta testing periods Enjoy special events such as exclusive roundtables Let's start crushing IT, Maayan, SysAid Community Manager

Hi Everybody! We are so excited to announce that SysAid has partnered with Oomnitza, a market leader in delivering Enterprise Technology Management (ETM) solutions. We know this partnership will provide those of you looking to go beyond basic IT asset management (ITAM) capabilities with a holistic ETM practice that elevates your IT service management and delivery supported by automation at scale. Tell me more! Cheers, Maayan

Hi SysAiders, Please join us on July 28th for our quarterly product webinar, when we’ll review all the main highlights from Q2. And explain how you can (read: should!) be using them. Not to be missed – you can register here: → https://www.sysaid.com/resources/academy/webinars/q2-product-webinar ← Spoiler – a little something of what you'll see: Advancements in the new Workflow Designer (which allows you to design & create processes with simple drag-and-drop functionality) Mobile solution and integrated barcode scanner New 3rd party integrations See you there, Dena

As you are most likely aware, a critical vulnerability in Apache Log4j, a logging library that’s used in millions of Java-based applications, came to light over the weekend. SysAid is addressing this vulnerability on two fronts – with an immediate workaround as well as the release of both Cloud and On-premises versions that include a fix. We strongly encourage you to implement the workaround as soon as possible. Based upon our initial analysis, we do not expect customers to experience any impact as a result of the workaround. If you have any issues, please contact us ASAP. Guidelines for Cloud and On-prem customers For any questions or issues please contact us by Email: helpdesk@sysaid.com or reach out to our customer care live chat Kind regards, Maayan & the SysAid Team

Our 2021 customer survey is out, and we want to hear from you. Why? Because your insights drive us to create products and experiences you love. Take the Survey To thank you for your time:> Share with your colleagues - We’ll donate $5 to UNICEF Children for every survey completed over 1000 respondents. Your insights will help make someone’s day ;)>> You get something too - We’ll make IT fun and enter you into a raffle. You’ll have the chance to win one of 15 Amazon gift cards worth $80>>> In your inbox - You’ll receive the 2022 State of Service Management Report two weeks before the publicUpwards and onwards!Maayan & the SysAid TeamRead more about The Legal terms and conditions here.

We did it! But, not alone, only with our customers. SysAid collaborated with many customers around the world to get their input on the new UI. We did this because we value our customer's opinion, and we strive to keep our customers happy. So, what is all the hype, and what is exciting with SysAid’s new UI? Read our latest blog post!

IT Asset Management (ITAM) is the practice that helps your organization manage, control, and protect its IT assets and the IT services that use them. Done well, ITAM will help your organization increase value, support decision making, control costs, and effectively manage risks. To help, this blog considers the new ITIL 4 ITAM guidance and how to use it to improve your ITAM practices. Read what Joe the IT guy has to say Reading IT up, Maayan

Our software architect Jonathan Yom-Tov shares some insight about the process we went through at SysAid, diverting some of its traffic from its monolith to a new microservice and the benefits it reaped from that change. Check IT out on our blog Reading IT up, Maayan #SysAidTech #Tech #SysAidblog

I’m unsure where this post needs to go so Im posting it here. Is there any way to bulk edit helpdesk service requests. The only bulk option I can see on the top menu is to change the status field of requests. I need to be able to change the date & also categories of a load of requests at once rather than going through 300 individual requests. I'm running v6.0.09