SysAid News

Know someone in IT who could use a smarter service desk?Refer them to SysAid and get rewarded for helping others discover the power of Agentic ITSM.Rewards available for both you and your referral. Learn More 

We’re proud to be named a Strong Performer in the 2025 Gartner® Peer Insights™ Voice of the Customer for Artificial Intelligence in IT Service Management with the highest Overall Score among all vendors evaluated.We believe that this recognition reflects how customers rate their experience with SysAid across overall experience, capabilities, support, and delivery. Thank you to every reviewer who helped make this possible. Read PR   

We're doing a little happy dance! 🎉 TrustRadius just named us a 2024 Tech Cares Award winner. We're beyond thrilled.This recognition is a huge honor and a testament to our commitment to positively impacting the world with our CSR efforts.We're incredibly grateful for our amazing community. Together, we're making a difference!Let's celebrate this win together! 🥂https://lnkd.in/d9xvzQsH

AI is changing everything... well almost 😜But some things will never change. SysAdmins, this is YOUR day!Thanks for keeping our systems running smoothly, even when end users throw us curve balls. ☕🖮So thank you for everything - where would we be without you? This tribute is created with love, especially for you ♥️. Happy SysAdmin Day!  

Hi SysMates, The energy was electric at our recent webinar showcasing our powerful AI Chatbot within Microsoft Teams. Want to get your hands on Barclay Rae’s top 7 tips for implementing AI in your service experiences? Watch on-demand Here's what's in store for you:Top tricks from industry expert, Barclay Rae, on how to implement AI to enhance employee experience   A deep dive into the strategic value of the Microsoft and SysAid partnership with our guest speaker, Swastik Das, Senior Product Manager at Microsoft   Live product tour showcasing SysAid Copilot's AI Chatbot in action, seamlessly integrating with Microsoft Teams to boost user engagementYour SysAid Team

🔔Hi SysMates, Gear up for round one!We’re bringing the next BIG thing coming to AI in ITSM at SITS - The Service Desk & IT Support Show, and we're inviting you to step into the ring with SysAid Copilot.Get ready to put on your boxing gloves and knock IT out with next-gen ITSM. Plus, join our raffle for a chance to win an Oculus Quest VR headset at booth 525.We’ve got plenty of possibilities lined up for you to enjoy your time:Secure a meeting in our private VIP boardroom and enjoy a good face-to-face discussion over drinks with our experts.   Mark your calendar and join us for after-show cocktails! The event will be hosted on April 17th at 5:00 PM at the Tapa Tapa Bar Excel, literally outside SITS. Be ready to present this invitation as your entrance pass.Drop by our booth. You’ll get to try out our AI-powered SysAid Copilot and be the first to see our latest groundbreaking features revealed at the show!It’s going to be a knockout!Your SysAid Team

 Hi SysMates, We're still buzzing from our recent event, “Gen AI Strategies for Superior Service Management.” We explored the transformative power of Gen AI on the user experience (UX) for both admins and end-users.Watch the on-demand!  Here are your key Gen AI takeaways:Gen AI drives a 20% increase in productivity with streamlined service workflows. 30%+ of issues are AI-contained with virtual assistants or chatbots.Your SysAid Team

Hi SysMates,  Gain a 360° view look at next-generation AI features and more in our Product Roundup webinar on March 27th at 11:00 AM ET/4:00 PM CET. See live demos, and seize the opportunity to ask Product Managers your most pressing questions. Register today! In this info-packed webinar, our product experts will reveal powerful new features to transform your IT service desk, powered by gen AI and more!Asset Management: Discover Asset Warranty, seamlessly integrating Dell asset warranty data directly in SysAid for proactive assets management & planning. Knowledge Management Redefined: Elevate your AI Chatbot’s knowledge with the SharePoint Connector Streamlined Ticketing: Explore SysAid Copilot's Conversational Ticketing and Updates functionalities in the AI Chatbot for a smoother end-user experience Guardrails & AI Intelligent categorization: See how guardrails ensure end users follow rules and stay secure, and AI Intelligent Categorization in SysAid's Ticket Automation lets a

Hi SysMates,  The SysAid Copilot Launch Event, showcasing our cutting-edge generative AI solution, is one to remember.The energy was truly incredible. Here’s what our attendees have to say: "This is truly game-changing. Cannot wait to implement""It looks awesome. Well done.”"So excited! Especially since I work alone in support right now." The good news is that you can now relive the event, the on-demand webinar is now LIVE! So catch up on specifics or experience it all over again, the choice is yours. Act quickly! Get an exclusive 20% off SysAid Copilot—when you schedule a call before February 2nd, 2024. Shop Now & Save 20%!  Let's take your ITSM to the next level. Francis Li, CCO 

Hey Sysmates,  Exciting news! Say hello to SysAid Copilot, our cutting-edge Generative AI-powered solution that enables your IT Team to deliver exceptional service, automagically.  Join us for our launch event on January 25, 2024, at 10:00 AM EST | 15:00 GMT. <<REGISTER NOW>> It’s your chance to:Future-proof your ITSM with AI: Understand the foundation of gen-AI, how it works, and where it can best be applied for superior service management. Dive deep into SysAid Copilot: Witness the AI revolution firsthand with a guided tour of our AI Chatbot and meaningful AI Insights, and see what’s in store on your AI roadmap. Unlock AI Successes: Hear about SysAid Copilot real-world impact on IT teams with real data on how it is skyrocketing productivity, crushing MTTR, and accelerating efficiency.Here are 2 exclusive perks available to attendees only: Win one of three Oculus Quest 3 VR experience glasses - winners announced at the event & Grab a 20% discount on SysAid Copilot! Lim

Hi SysMates, Does your organization actually need XLA agreement documents to benefit from experience data?Joe The IT Guy says 'No' and aims to clear up the confusion between XLA agreements and XLA targets.Read more  

Healthcare organizations are not immune to the need to increase process efficiency, improve employee productivity, and reduce costs. Discover in this latest SysAid blog how workflow automation in ITSM tools can optimize routing, approvals, notifications, and escalations for increased operational efficiency.Read more 

Beautiful news has come our way, and we know just how proud it will make you too.Trust Radius has honored us once again with a 2023 Tech Cares Award! 🏆This means that we’re recognized among the leading B2B technology companies that go “above and beyond”  to support customers, employees, and communities. Your trust and partnership are the fuel behind our mission’s success to shape a brighter and more compassionate future in the tech industry.   Together, let’s keep making a positive impact on the world. <Read more>  Your SysAid Team 

Hey SysMates, Francis Li, here.  As you know, we always aim to give you valuable insight to ensure your success, which is why we’re excited to give you that edge with SysAid’s fourth-edition 2023 State of Service Management Report!  Based on our data-based trends, we’ve clearly identified two main challenges facing the world of IT. The first is the need to prove their impact on the organization, and the second is the need to keep their employees happy and productive. 😎 Want to improve your winning tactics and future-proof your IT strategy? Grab your State of Service Management Report 👉🏻>> here