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SysAid News

Events + Launches + Conferences + Activities + Industry news

  • 96 Posts
  • 103 Replies
96 Posts
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SysAider
SysAid TeamSysAider
published in SysAid News
SysAid Has Been Recognized In The Enterprise Service Management Landscape, Q2 report from Forrester!News

SysMates rejoice!The Enterprise Service Management Landscape, Q2 report from Forrester has recognized us among 29 notable vendors. Forrester lists SysAid as an “Extensible general-purpose platform that can be used to build any type of domain application”. What we believe this means is that we’re rockin’ IT and are stoked to keep pushing the boundaries of the ESM space. So thanks, Forrester. And thank YOU for sharing in our excitement! Read more Your SysAid Team 

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SysAider
1 year ago
S
SysAider
SysAid TeamSysAider
published in SysAid News
Exclusive Sneak Peek into upcoming 2023 State of Service Management ReportNews

Heads up SysMates. We're giving you an exclusive sneak peek into our upcoming 2023 State of Service Management Report. 🎉 Ben Brennan, CEO of QSTAC, Author of Badass IT Support, and a Top 25 HDI Thought Leader, shares his unique insights on the correlation between productivity and positively rated experiences. Stay tuned for the full report, packed with in-depth data to future-proof your IT strategy and help you crush your business goals. It's coming soon!   Cheers, Your SysAid Team 

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SysAider
1 year ago
M
myatesNew SysMate
asked in SysAid News
Where can I see the recording of the virtual even which happened May 3rd

Where can I watch the virtual event from yesterday...is there a recording somewhere 

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SysAider
1 year ago
Sarah Lahav - CEO
SysAider
Sarah Lahav - CEOSysAider
published in SysAid News
SysAid has been recognized as a Customers’ Choice in Midsize Enterprise in the Gartner® Peer Insights™ Voice of the Customer for IT Service Management Platforms!News

 📢 Big announcement, SysMates!We’ve just been recognized as a Customers’ Choice in Midsize Enterprise in the Gartner® Peer Insights™ Voice of the Customer for IT Service Management Platforms.  This marks the third year that we are acknowledged for the value we provide to our dearest customers (that’s you). This means that we’ve exceeded the average User Interest and Adoption Score, and that’s why you’ll see us prominently in the Customers’ Choice quadrant for Midsize Enterprise. So thanks for helping us make IT happen. Literally couldn’t have done it without y’all! 🙏 Your SysAid Team.  Disclaimer:Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates. The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is

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A
1 year ago
Francis Li
SysAider
Francis LiSysAider
published in SysAid News
[SAVE THE DATE] Big news coming!Reshaping ITSM. Forever

Dear SysMates,  You’ve been around the IT block long enough to know how essential clarity is for handling demanding IT workload. Full transparency, zero fluff. SysAid is about to introduce a whole new experience. That’s why you’ll want to SAVE-THE-DATES and be ready for the global reveal:   📢 Virtual Event May 3rd. 11 AM ET / 3 PM GMT📢 SWL - Las Vegas - May 2-4th📢 SITS - London - May 10-11th More details coming soon - don’t blink! Your SysAid Team

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Francis Li
SysAider
1 year ago
Francis Li
SysAider
Francis LiSysAider
published in SysAid News
TrustRadius Named Us A Winner In 2023!

Hi there SysMates, I want to give a big shoutout to all of YOU 🙏, thanks to your reviews, TrustRadius named us a winner in these categories:🏅 Best of 2023🏅 Customer Relationship🏅 Value for Cost🏅 Best Feature Set Here are my favorite quotes from your reviews: "A large feature-rich ITSM at a price for the Small to Medium Business Budget" "SysAid - Great Features, Added Benefits, we would buy it all over again!" "Excellent software and support!" We're looking forward to another year of providing nothing but the best to our customers.Francis Li, CCO

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Francis Li
SysAider
1 year ago
Sarah Lahav - CEO
SysAider
Sarah Lahav - CEOSysAider
published in SysAid News
G2 and Our Customers are Wishing Us Happy Holidays!News

Thanks to G2 and our customers for choosing us again as Momentum Leader and awarding us with 20 🥇 in ITSM and Service Desk categories! #g2crowd #serviceautomation #ITSM #getITDone #sysaid

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Sarah Lahav - CEO
SysAider
1 year ago
Francis Li
SysAider
Francis LiSysAider
published in SysAid News
[2022 Annual Survey] Unmute yourself and win $100 gift card!Annual Survey

Welcome to the IT survey for Sysadmins that are naturally quiet but have lots to say. Your input will help us paint the most current picture of our IT industry for the year ahead.  Take the Survey After submission, you’ll automatically enter our raffle with $100 prizes.

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Francis Li
SysAider
1 year ago
Francis Li
SysAider
Francis LiSysAider
published in SysAid News
[SMART 2022] Annual Virtual Conference HighlightsSMART 2022

Nostalgia totally got us. And, what really turned up the memories for us at SysAid, was our best bits of SMART’22 highlight video. The sessions, the emotions, the mingling! 😍 So be advised, in case you don’t want to give ‘who’s cutting the onion’ excuses to people around you in the office, you better not watch this!  

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Francis Li
SysAider
1 year ago
Sarah Lahav - CEO
SysAider
Sarah Lahav - CEOSysAider
published in SysAid News
SysAid Named Once Again in 2022 Gartner Magic Quadrant !

A very proud moment for us, being named one of ten vendors in the 2022 Gartner Magic Quadrant, once again! Big thanks are due to our teams for their hard work, and our customers for their trust! It’s truly magic.

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Sarah Lahav - CEO
SysAider
2 years ago
H
SysAider
Hila LammSysAider
published in SysAid News
[SMART 2022] The mic is yours!SMART 2022

Hello all,Thank you for joining us at SMART’22!The last two days, together with hundreds of IT enthusiasts from around the globe, were empowering and energizing!The agenda was full of inspiring content and it was a true honor to host so many subject matter experts, together with industry key opinion leaders, on the SMART stage.Your journey to becoming a leader in the Digital Employee Experience has begun!And we're still replaying in our minds the keynote by Matthew Luhn, Top Creativity Keynote Speaker, Director, Former Lead Storyteller, and Animator at Pixar Studios!Your feedback means the world to us. Please take a few minutes to complete this short survey.  Hila & the SysAid SMART team

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Maayan Karstaedt
SysAider
2 years ago
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
published in SysAid News
[SMART 2022] Registration is now OPEN!SMART 2022

Hello all SysMates out there,Super excited to invite you to our virtual conference SysAid SMART 2022! That is back for its second year and is coming up on Sept 20-21st.Get ready for this two-day event, where you’ll: Hear from top industry thought leaders about the latest trends Learn first-hand insights from our customer panel  Dive deep into products to get maximum value Network with experts who share your passion for IT Be blown away by the keynote speaker, win prizes, and have loads of fun  Register Here Can’t wait to see ya there!Cheers,Maayan & the SysAid SMART Team 

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Maayan Karstaedt
SysAider
2 years ago
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
published in SysAid News
[SMART 2022] Want to Become a Speaker?

Up your game and join us as a speaker! On September 20-21st, we’re holding our 2nd annual SMART Virtual Conference, to bring you the real stories, from real people.  It’s your chance to take the stage and share your story and expertise with an audience of IT peers. Submit your application by Aug 22nd. Don't delay, slots are limited. Apply now 👇👇   Feel free to share this with your colleagues, and apply for more than one topic if you wish.Your SysAid SMART Team

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Maayan Karstaedt
SysAider
2 years ago
Francis Li
SysAider
Francis LiSysAider
published in SysAid News
[SMART 2022] Nominate people who truly deserve the award!SMART 2022

We are so excited SysAid SMART is coming back, including our amazing SMART Awards!  Award submissions are now open!You can nominate yourself, your team, a colleague submit your application for a SMART Award before August 22nd! Tell us who is the best:      🏆 Champions of Employee Experience     🏆 Pioneer in Service Automation     🏆 IT Hero of the YearSubmit IT here 👇  

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Maayan Karstaedt
SysAider
2 years ago
Sarah Lahav - CEO
SysAider
Sarah Lahav - CEOSysAider
published in SysAid News
[WATCH] New Sysadmin Day 2022 video’s out!SysAdmin Day

Remember when your distant relatives wanted your help because they knew you were “good with computers”?Although there are only so many people in the world that can truly appreciate how brilliant and essential you are “with computers”, we wanted to let you know that we do know the difference.We really do! 💗  Happy SysAdmin Day 2022!From All of us SysAiders

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Sarah Lahav - CEO
SysAider
2 years ago
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
published in SysAid News
Welcome to Your New Home!News

Hello SysMates new and veteran!It’s been over 15 years, 12 thousands posts, 40 thousand replies and almost 20 thousand users, IT’s time we move homes :) We built a new home, for a better experience, for you our SysAid customers and for all IT pro’s who want in on the conversation.  So what do we have here?📣 SysAid News - Be in the know & get to know others🚩 Getting Started - Figure IT out💎 SysMate Gems - Shine your mastery💬 Talk IT out - Brainstorm together📚 Product Anatomy - Go deep✅ Product Updates - Hit subscribe 📆 SysAid Events - Watch on demand or RSVP for upcoming sessions💡 Suggest Ideas - Make IT happen  Now, IT is in your hands. Explore. Collaborate. Share. Can’t wait to hear what you think of the new digs? In the comments!Cheers,Maayan & the SysAid team 

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Maayan Karstaedt
SysAider
2 years ago
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in SysAid News
Posting is locked, SysAid’s Community is moving soon!

Hi there, Super excited to share our beautiful community will be moving home in about a week! A few important things you should know: Posting on the community will be locked and any content shared after the 30th of June will be lost.The content you shared and the information on the community over the years will not belost and is moving with us! Your login credentials will stay the same in our new home :) Hope you are getting excited as much as I am! In the meantime feel free to shoot me a private message, to say hello, tell me what you think about our community and what you would love to see in it’s new home! Stay tuned for more news, Maayan

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Maayan Karstaedt
SysAider
2 years ago
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in SysAid News
[Launch Event] Employee experience. Reimagined.

The excitement for our next product launch is in the air! We are proud to invite you to a one-of-a-kind celebration: Launch Event: AI Service Desk Join us on June 29th at 10:00 AM ET as we reimagine employee experience. Grab Your Seat

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Maayan Karstaedt
SysAider
2 years ago
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in SysAid News
WEBINAR: JUNE 7th - Reach for the Cloud: AWS Best Practices & Expert Tips

Are You Ready to bust some cloud migration myths? Get the real facts from an AWS leader and a SysAid expert to start your Cloud journey. Join our webinar on June 7th at 10:00 am ET to hear first-hand insights and actionable tips to set you on the right track. >>Save My Seat<< We’ll be hosting Steve Blackwell, Global Tech Leader for Manufacturing at AWS, who brings 20+ years of experience in the manufacturing industry and has advised countless IT organizations in their cloud migration. As well, you will gain from the vast experience of Ilan Farhi, SysAid’s VP of Customer Experience, who will share SysAid’s customer stories that have successfully migrated to the Cloud. You’ll learn about: Cloud trends in the manufacturing industryThe best practices and tips from an AWS expertReal-life stories with actionable lessons for a painless migration to the cloudBe the change you want to see in your IT world. We hope to see you there!

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Maayan Karstaedt
SysAider
2 years ago
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in SysAid News
[Webinar] 2022 State of Service Management. Save you a seat?

Great news! The 2022 State of Service Management Webinar is on. 1200+ professionals shared their views on IT in our annual survey. We’ve analyzed all the data. The trends. The insights. The outcomes. ✍ All the things IT folks must know to win in 2022. Ben Brennan, guest speaker and author of the best-seller "Badass IT Support", will be there to share his views. Join us on March 29 at 9:00 AM ET Save Your Seat See you there! Maayan

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Maayan Karstaedt
SysAider
2 years ago
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in SysAid News
Important Notice: SysAid is Sunsetting its End-User Portal

Did you know that SysAid’s Self-Service Portal, which is the modern and more sophisticated cousin of the End-User Portal (EUP), was launched a couple of years ago? Literally thousands of our customers have enjoyed the benefits of this tool and now it’s time for you to do so too. With any legacy solution comes its limitations and security risks. This is why we’ve made the decision to sunset the EUP, so that you don’t become exposed to these vulnerabilities. Not to mention, the Self-Service Portal is just way better. These are the critical dates of our sunset timeline: Cloud customers: December 2021 On-Premises customers: Q1 2022 release Looking to learn more about what a SSP is all about, read up about it here. : Also, be sure to join our webinar on December 8th at 10 am ET where we’ll cover what the transition from the EUP means for you, and how to boost your self-service capabilities and employee adoption to the next level. Upwards and Onwards, Maayan

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Maayan Karstaedt
SysAider
2 years ago
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in SysAid News
SysAid Incident - Login issues caused by Certificate Error in Browser - 2 May 2022

Hi all, On 2 May 2022, between 19:50-22:00 UTC, some customers using the Google Chrome browser experienced certificate errors that prevented users from logging in to their system. It originated with changes to Google’s infrastructure and process of evaluating valid certificates. We resolved the error within three hours of notification. Read more about it here SysAid will continue to investigate further to mitigate future incidents, and remain committed to providing our customers with a stable and secure platform Best, Maayan

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Maayan Karstaedt
SysAider
2 years ago
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in SysAid News
Next week! SysAid at SITS 2022 on 11-12 May at London

Wondering what on earth golfing has to do with service automation? Visit us at SITS to find out! NEXT week. Entry is free. Link to register in the first comment below. >> Pop in to our booth to say hi >> Plan ahead and book a meeting! >> Join our CPO Hila Lamm at a session about "Service Automation the future of ITSM?" | 1 pm 12th May | Theatre 2 Excited to meet face to face finally! See you there, #sits22 #ObstacleFreeITSM #SysAid #ITSM

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Maayan Karstaedt
SysAider
2 years ago
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in SysAid News
SysAid at Support World Live by HDI on 15-20 May at Las Vegas

We're headed to Vegas. How about you? If you haven't yet signed up, grab our special code and register: https://www.hdiconference.com/ promo code: 2CEX-de45 #SupportWorld #HDI #SysAid #ObstacleFreeITSM

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Maayan Karstaedt
SysAider
2 years ago
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in SysAid News
Join Our League of SysAid Pathfinders !

Want to be the first to get our new On-Premises release (including the awaited mobile add-on)? This coming December you’re invited to play a central role in the SysAid product roadmap by Joining the SysAid exclusive Pathfinder Program, sign up here to get in the game: https://www.sysaid.com/pathfinders Be the first to hear about upcoming releases Be the first to test new features and functionality Share your input at the final stages of development for each new release Receive top priority from our Support team during Beta testing periods Enjoy special events such as exclusive roundtables Let's start crushing IT, Maayan, SysAid Community Manager

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Maayan Karstaedt
SysAider
2 years ago

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