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SysAid News

Events + Launches + Conferences + Activities + Industry news

  • 110 Posts
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110 Posts
jsidoti
Guru
jsidotiGuru
posted in SysAid News
On-Prem 23.3.34 is Live!

Morning Folks looks like on-prem v23.3.34 is uploadedI’m installing it over lunch time today John 

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jsidoti
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SysAider
SysAid TeamSysAider
published in SysAid News
[SMART'23] The SysAid annual customer conference is back!
[SMART'23] The SysAid annual customer conference is back!News

SysAid SMART is back, 2023 style! We’ll be waiting for you at our annual customer conference as we dive into the realm of Generative AI in ITSM.Join us on October 24-25th where you'll have the opportunity to:Discover the power of Generative AI to enhance service delivery and boost efficiency Refine your professional skills through interactive workshops and sessions, ensuring you’re up-to-date with the latest ITSM trends Celebrate outstanding IT Pros at the SMART'23 Awards ceremonyYour future-forward service management experience starts now!<Register Now> See you soon!  Your SysAid SMART Team 

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Anonymous
published in SysAid News
Why Actigraph chose SysAid for Teams as their primary source of tickets
Why Actigraph chose SysAid for Teams as their primary source of tickets

Tired of those shoulder taps and unstructured emails from the end-users? Well, Actigraph had enough of that too! 🙅‍♂️They implemented SysAid for Teams and unleashed a whole new level of personalized IT service magic for their users. 🚀 The experiment was so successful that they receive 80% of the tickets through the bot now.Want to learn more why it’s more convenient? 👉 Read the full story here

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Anonymous
published in SysAid News
SysAid helps St George (Utah, USA) successfully transforme its support operations and automate key processes
SysAid helps St George (Utah, USA) successfully transforme its support operations and automate key processes

Picture yourself as the fearless IT manager of one of the fastest-growing municipalities in the USA. What kind of challenges would you face? A maze of hundreds of assets, thousands of end-users, and limited resources. It's a battlefield where being proactive is a struggle – you're constantly firefighting and solving problems.Jeff Brown and Nathan Gleed once found themselves in this very scenario. But then, they stumbled upon SysAid, and their IT world transformed! Discover their incredible story on our website, where they spill the beans on how they made the transition, and how they measure their newfound success. Do you want to be a next hero of the story? Leave a comment and we’ll reach out!

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SysAider
Francis Li
SysAider
Francis LiSysAider
published in SysAid News
Last chance: SMART’23 Award nominations close Sept 14!News

Hi SysMates,  Francis here. As Chief Customer Officer at SysAid, I'm accountable for the success of our customers.And the best part of my role is recognizing success!At our Annual SMART Awards program we celebrate IT Pros and teams who create success for their organizations!Submissions are now open in 3 categories:Champions in Employee Experience  Pioneer in Service Automation IT Hero of the YearNominate yourself, a colleague, or your team.<Apply Now>Deadline: Sep 14, 2023 Wishing you lots of luck,Francis LiCCO  

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Francis Li
SysAider
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SysAider
SysAid TeamSysAider
published in SysAid News
[WATCH] Happy SysAdmin Day 2023!News

Dear SysMates,  This is the one day a year in which—around the globe—we all stop to thank YOU for everything you do for us all year round.We can’t imagine where we’d be without you, and honestly, we don’t want to. In SysAid tradition, here’s a tribute to you. 💗  Happy SysAdmin Day 2023! From All of Us at SysAid

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SysAider
SysAid TeamSysAider
published in SysAid News
[SysAid Blog] The Many AI-enabled Capabilities Available to ITSM and ESM
[SysAid Blog] The Many AI-enabled Capabilities Available to ITSM and ESMBlog

Hey SysMates, Learn how AI enhances your ITSM strategy, making it proactive, agile, and customer-focused. The future of ITSM awaits, and it's AI-powered! 🤖Read more 

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SysAider
SysAid TeamSysAider
published in SysAid News
[Call for Awards] Go for the Gold at SMART’23!
[Call for Awards] Go for the Gold at SMART’23!News

Hey SysMates,  SysAid SMART’23 is coming back, including our amazing SMART Awards!  These are the categories open for you to nominate yourself, a colleague, or your team:      Employee Experience Champions      Service Automation Pioneer       IT Hero of the Year The Deadline is September, 14th Submit your nomination here 👇👇👇 

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SysAider
SysAid TeamSysAider
published in SysAid News
[Call for Speakers] Make a lasting impact at SMART’23!
[Call for Speakers] Make a lasting impact at SMART’23!Blog

SysMates, The  SysAid SMART’23 stage is waiting for you! On October 24-25th, we’re holding our third annual SMART Virtual Conference, to bring you the real stories, from real people.  It’s your chance to take the stage and share your story and expertise with an audience of IT peers.Submit your application by Aug 24th. Don't delay, slots are limited. Apply now 👇👇  Feel free to share this with your colleagues, and apply for more than one topic if you wish. Your SysAid SMART Team 

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SysAider
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SysAider
SysAid TeamSysAider
published in SysAid News
[SAVE THE DATE] Get Ready for SMART’23!
[SAVE THE DATE] Get Ready for SMART’23!News

SysMates, this is going to make your day! The SysAid SMART Virtual Conference is back for its third year. We're taking things to the next level with two days of packed content, including keynotes from industry experts, hands-on workshops, and networking opportunities. SysAid SMART’23 will be held on October 24 & 25, 2023. Mark your calendar now! Stay tuned for further details.  Your SysAid SMART Team 

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SysAider
SysAid TeamSysAider
published in SysAid News
SysAid Wins the CODiE Awards for Best IT Management Tools, once again!
SysAid Wins the CODiE Awards for Best IT Management Tools, once again!

We are thrilled to be honored for our work and innovation by the SIIA CODiE Awards for Best IT Management Solution! Literally, these are the Oscars of the tech industry. Your support, trust, and feedback have been the secret sauce to our success. From the bottom of our tech-loving hearts, thank you for being the amazing customers you are! Read Here for More Details Your SysAid Team ❤

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SysAider
SysAid TeamSysAider
published in SysAid News
Reach for the Cloud [Healthcare] Webinar is Open for Registration
Reach for the Cloud [Healthcare] Webinar is Open for RegistrationNews

SysMates + on-premise customers - this one is for YOU! Healthcare was long deemed unfit for Cloud migration. After all, worrying about complying with HIPPA and GDPR regulations alone would give any SysAdmin anxiety, and for good reason.To address these concerns, we are hosting our third Reach for the Cloud [Healthcare] webinar on July 12th at 10:00 AM ET.Sign Up Now Join us to hear from Amazon Web Services (AWS) guest speaker, Yin Cai, and from @Michael Hughes of Mission Health Services all you always wanted to overcome challenges and fuel your success in the Cloud. See you there!  Your SysAid Team

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SysAid TeamSysAider
published in SysAid News
[Joe the IT Guy Blog] What You Need to Know About Change Enablement
[Joe the IT Guy Blog] What You Need to Know About Change EnablementBlog

A wise man once said: “The change is the only constant”, and for us in IT, this really hits the nail on its head. Gladly, we’ve got Change Enablement to help us navigate through this tricky process and get it just right. Here’s how!

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SysAid TeamSysAider
published in SysAid News
[Blog] Everything You Need to Know about Service Desk Metrics
[Blog] Everything You Need to Know about Service Desk MetricsBlog

Service desk metrics, let’s talk about them! The good, the bad, and the ugly. But more importantly, how do you define which ones are better applicable to you and your organization? Get your answers here! 

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SysAider
Erik Snider
SysAider
Erik SniderSysAider
published in SysAid News
2023 Report: 4 Top Key Findings You Have to Know About
2023 Report: 4 Top Key Findings You Have to Know About

Hey SysMates,  Erik here. As you well know, the world of IT has been going through quite a bit of changes in recent years. That’s why reading our fourth-edition 2023 State of Service Management Report is an absolute must for anyone who wants to stay sharp and ahead of the competition. 💪 Our report compiles analyzed data from 1200+ IT pros and is bound to make a difference to the way you conduct your everyday business. Check out some of the report’s main conclusions: Employee experience is at the core of what IT organizations care about.  Workforce productivity correlates with a positively-rated experience.  IT pros actively measure their impact on business performance and successes.  HR remains the main priority when deploying service automation solutions. Curious to find out more? Grab your copy here>> HERE

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Erik Snider
SysAider
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SysAider
SysAid TeamSysAider
published in SysAid News
SysAid Has Been Recognized In The Enterprise Service Management Landscape, Q2 report from Forrester!
SysAid Has Been Recognized In The Enterprise Service Management Landscape, Q2 report from Forrester!News

SysMates rejoice!The Enterprise Service Management Landscape, Q2 report from Forrester has recognized us among 29 notable vendors. Forrester lists SysAid as an “Extensible general-purpose platform that can be used to build any type of domain application”. What we believe this means is that we’re rockin’ IT and are stoked to keep pushing the boundaries of the ESM space. So thanks, Forrester. And thank YOU for sharing in our excitement! Read more Your SysAid Team 

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SysAider
SysAid TeamSysAider
published in SysAid News
Exclusive Sneak Peek into upcoming 2023 State of Service Management ReportNews

Heads up SysMates. We're giving you an exclusive sneak peek into our upcoming 2023 State of Service Management Report. 🎉 Ben Brennan, CEO of QSTAC, Author of Badass IT Support, and a Top 25 HDI Thought Leader, shares his unique insights on the correlation between productivity and positively rated experiences. Stay tuned for the full report, packed with in-depth data to future-proof your IT strategy and help you crush your business goals. It's coming soon!   Cheers, Your SysAid Team 

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myatesNew SysMate
asked in SysAid News
Where can I see the recording of the virtual even which happened May 3rd

Where can I watch the virtual event from yesterday...is there a recording somewhere 

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SysAider
Francis Li
SysAider
Francis LiSysAider
published in SysAid News
[SAVE THE DATE] Big news coming!
[SAVE THE DATE] Big news coming!Reshaping ITSM. Forever

Dear SysMates,  You’ve been around the IT block long enough to know how essential clarity is for handling demanding IT workload. Full transparency, zero fluff. SysAid is about to introduce a whole new experience. That’s why you’ll want to SAVE-THE-DATES and be ready for the global reveal:   📢 Virtual Event May 3rd. 11 AM ET / 3 PM GMT📢 SWL - Las Vegas - May 2-4th📢 SITS - London - May 10-11th More details coming soon - don’t blink! Your SysAid Team

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Francis Li
SysAider
Sarah Lahav - CEO
SysAider
Sarah Lahav - CEOSysAider
published in SysAid News
SysAid has been recognized as a Customers’ Choice in Midsize Enterprise in the Gartner® Peer Insights™ Voice of the Customer for IT Service Management Platforms!
SysAid has been recognized as a Customers’ Choice in Midsize Enterprise in the Gartner® Peer Insights™ Voice of the Customer for IT Service Management Platforms!News

 📢 Big announcement, SysMates!We’ve just been recognized as a Customers’ Choice in Midsize Enterprise in the Gartner® Peer Insights™ Voice of the Customer for IT Service Management Platforms.  This marks the third year that we are acknowledged for the value we provide to our dearest customers (that’s you). This means that we’ve exceeded the average User Interest and Adoption Score, and that’s why you’ll see us prominently in the Customers’ Choice quadrant for Midsize Enterprise. So thanks for helping us make IT happen. Literally couldn’t have done it without y’all! 🙏 Your SysAid Team.  Disclaimer:Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates. The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is

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Francis Li
SysAider
Francis LiSysAider
published in SysAid News
TrustRadius Named Us A Winner In 2023!
TrustRadius Named Us A Winner In 2023!

Hi there SysMates, I want to give a big shoutout to all of YOU 🙏, thanks to your reviews, TrustRadius named us a winner in these categories:🏅 Best of 2023🏅 Customer Relationship🏅 Value for Cost🏅 Best Feature Set Here are my favorite quotes from your reviews: "A large feature-rich ITSM at a price for the Small to Medium Business Budget" "SysAid - Great Features, Added Benefits, we would buy it all over again!" "Excellent software and support!" We're looking forward to another year of providing nothing but the best to our customers.Francis Li, CCO

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Francis Li
SysAider
Sarah Lahav - CEO
SysAider
Sarah Lahav - CEOSysAider
published in SysAid News
G2 and Our Customers are Wishing Us Happy Holidays!
G2 and Our Customers are Wishing Us Happy Holidays!News

Thanks to G2 and our customers for choosing us again as Momentum Leader and awarding us with 20 🥇 in ITSM and Service Desk categories! #g2crowd #serviceautomation #ITSM #getITDone #sysaid

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Sarah Lahav - CEO
SysAider
Francis Li
SysAider
Francis LiSysAider
published in SysAid News
[2022 Annual Survey] Unmute yourself and win $100 gift card!
[2022 Annual Survey] Unmute yourself and win $100 gift card!Annual Survey

Welcome to the IT survey for Sysadmins that are naturally quiet but have lots to say. Your input will help us paint the most current picture of our IT industry for the year ahead.  Take the Survey After submission, you’ll automatically enter our raffle with $100 prizes.

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Francis Li
SysAider
Francis Li
SysAider
Francis LiSysAider
published in SysAid News
[SMART 2022] Annual Virtual Conference HighlightsSMART 2022

Nostalgia totally got us. And, what really turned up the memories for us at SysAid, was our best bits of SMART’22 highlight video. The sessions, the emotions, the mingling! 😍 So be advised, in case you don’t want to give ‘who’s cutting the onion’ excuses to people around you in the office, you better not watch this!  

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Francis Li
SysAider
Sarah Lahav - CEO
SysAider
Sarah Lahav - CEOSysAider
published in SysAid News
SysAid Named Once Again in 2022 Gartner Magic Quadrant !
SysAid Named Once Again in 2022 Gartner Magic Quadrant !

A very proud moment for us, being named one of ten vendors in the 2022 Gartner Magic Quadrant, once again! Big thanks are due to our teams for their hard work, and our customers for their trust! It’s truly magic.

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Sarah Lahav - CEO
SysAider

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