Installations & Upgrades

I have deployed the delete script given to me by SysAid tech support in GPO edit, Computer ,policies, Windows settings, start up . it doesn't seem to be getting to the target , copying the bat file, and running. All files are remaining in the Programs\SysAid folder. The test machine is on the domain and completely reachable over VPN.

When I try to log into SysAid HelpDesk (free), I get the following message: Account "company" has been expired. If your login information has expired, please contact SysAid Support at login@sysaid.com. The contact email is unavailable, returns with an error. Chat and phone support is "unable to help" since I'm a free member, and I don't get a response from email support. I have SysAid Server On Premise (free) installed on my server and it stopped working. I'm doing the reinstallation, in the 64bit version, and I'm being asked for the activation file, and what I have is expired. Is it possible to have the activation renewed? Thank you.

Hi, I'm still on evaluation of Sysaid. I've lost my admin password and the resetpassword.sh utility gives an error /bin/sh^M: bad interpreter: No Please help resetting my password. THanks

Hi all, I'v had a quick look over the forums and can't seem to find and answer to my question which is this. How many end users/admins and what size DB is supported by the recommended system specifications for Sysaid (Quad core Xeon, 8GB RAM, 32GB HDD space)? There's no mention of the number of end users/admins supported for the above specs and obviously this would affect the scoping of the hardware for the SQL server (MSSQL). We have, give or take, 100 admins and approx 5000 end users and are experiencing poor performance at occasionally crashes at times. The MSSQL server sits in Azure and is separate from the front end. Any ideas would be greatly appreciated.

I have an on-premise install of SysAid currently running on a Windows 7 Professional system and I want to upgrade it to Windows 10 Pro. Are there any hiccups or things I should look out for?

sysaid server Front end https GUI hardening force tls1.2 only ->Currently config has the below settings, but when i turn off v1 and 1.1 using IISCrypto tool for the reg edits, the front end page will error and not load. Wondering if i need to change any of the items in the current config to make more explicit? Thanks <Connector executor="tomcatThreadPool" port="443" protocol="HTTP/1.1" SSLEnabled="true" maxThreads="150" scheme="https" secure="true" clientAuth="false" sslProtocol="TLS" sslEnabledProtocols="TLSv1,TLSv1.1,TLSv1.2" ciphers="TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384,TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384,TLS_ECDH_RSA_WITH_AES_256_GCM_SHA384,TLS_ECDH_ECDSA_WITH_AES_256_GCM_SHA384,TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256,TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256,TLS_ECDH_RSA_WITH_AES_128_GCM_SHA256,TLS_ECDH_ECDSA_WITH_AES_128_GCM_SHA256,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384,TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA384,TLS_ECDHE_RS

I'm trying to upgrade my current version of SysAid but I'm running into a issue with the initial login. Since my current instance resides on a Windows Server 2003 virtual machine I downloaded and installed SysAidServer64.exe on Windows Server 2008 R2. I then run the customized installation and connect to my existing SysAid database which is on a SQL 2008 R2 server and it test successfully. I then created a initial user/password but when I go to log in it tells me the details are incorrect. Using the password reset utility the user I created does not exist (the only one that exist is the trial user and my enterprise account user). What are the steps to install a new version of the application using an existing database. Also how do I download my activation.xml for my purchased version?

Hello, We are working with SysAid Version 15.2.05.101. Yesterday , There are error occurred, and SysAid stop working Error message as below. NOT FOUND __________________________ HTTP Error 404. The requested resource is not found. It is very much helpful if some one help in above case. Thank you in advance.

just finished my installation and received the email from sysaid but unfortunately i can't login https://127.0.0.1:8080/ Google Chrome just say : Oops! Google Chrome could not connect to 127.0.0.1:8080 please help ! thanks ! Tee