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Installations & Upgrades

On-Prem versions, updates and configurations when downloading new version, upgrades

  • 104 Posts
  • 270 Replies
104 Posts
O
OfirMYNew SysMate
asked in Installations & Upgrades
Renew SSL Cert

Hi, I’ve updated the path with the new cert name on server.xml file on the app server.Restart the SysAid server service and it still shows the old cert.What else should I do? 

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S
SysAider
J
JordiMLNew SysMate
asked in Installations & Upgrades
Invalid domain administrator credentials SysAid Trial OnPremise

Hello, i’m working with sysadid trial enterprise edition v22.4.45.b2I have a domain administrator credential saved wich seems fine , as I see domain OU, sub.OU, etc. imported, but that same credential seems invalid when trying network scan . I always get “invalid domain administrator credentials” scaning assets on domain.I’ve tried with another valid admin credential but it doesnt work. I get same message.Any idea?Thanks, in advance.

753
jsidoti
Guru
D
daniel.rubianoNew SysMate
asked in Installations & Upgrades
Sysaid agent generates error

The Agent is installed normally on the client machine, Java is updated and the operating system is updated, but the machine is not registered in the Sysaid console, in the Assets list. The following is the Log Record:>03/06/23 12:57:41:570 [P] SysAidSM::SysAidSWService::OnStart SysAid Agent service started>03/06/23 12:57:43:800 [W] RegWrapper::GetValueEX Warning: Failed to get registry key: SOFTWARE:SysAid:InstalledProducts:SysAid Key: AgentSettingsID System error: 2Failed to register Agent . 

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C
castellanoNew SysMate
asked in Installations & Upgrades
how to enable PM component from the access List

I want to know how to enable the pm component, this is disable right now from the asset list.  

131
jsidoti
Guru
jsidoti
Guru
jsidotiGuru
asked in Installations & Upgrades
Modify agent

We switched from LDAP to Azure auth for our users so now the password reset services screen is no longer working.How do I remove that from the windows 10 login screen? Install method:SysAidAgent.exe /VERYSILENT /URL https://www.web.site /account AccountName /serial SerialNumber /install once /AllowRemoteControl Y /SubmitSRShortcut "Help Desk" /Interval 30 /ConfirmRC Y /RandomMachineID N /AllowSubmitSR Y /LogLevel 3 /ENABLESYSAIDPS Y is it as simple as switching /ENABLESYSAIDPS Y to /ENABLESYSAIDPS N  

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Maayan Karstaedt
SysAider
kdstokes7
kdstokes7New SysMate
asked in Installations & Upgrades
Need help with SysAid On-Prem AWS SMS integration - I'm 95% there, but I'm missing something.

Please help. I need help configuring SysAid On Prem (ver 22.1.65).I need to configure SMS texting using AWS SNS service.  Note, I’ve successfully sent verification text from AWS SNS configuration page to my cell phones (2 different phones).  I have AWS account, SNS is configured in Sandbox, I have setup access and secret keys, etc.  The dialog below, if set to Amazon Web Services SNS, does not permit me to change the Mobile Originated, Gateway ID, User Name, Password or SMS Protocol fields. The Sender ID is optional and not supported in the US (as I understand it). However, I did try it with a Sender ID that I setup in AWS.I feel as if SysAid isn’t working correctly.  See screenshot below: 

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Maayan Karstaedt
SysAider
T
tekbondNew SysMate
asked in Installations & Upgrades
version v14.4.32 b25 and we need to update

Hello, we are in version v14.4.32 b25 and we need to update. What would be the best practice? Go straight to the last version or go up the versions little by little?Where can I get the update versions?Thanks everyone in advance for the help!!

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Maayan Karstaedt
SysAider
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Community Enthusiast
GaryBennettCommunity Enthusiast
asked in Installations & Upgrades
Are there any issues with a in place Windows Server Upgrade?

We plan to do an in place upgrade of our on premise SysAid server. This would be from Windows Server 2012 Standard (x64) to Windows Server 2016 Standard (x64). We have successfully done this on other servers.Other than having VM snapshots and SQL backups for a recovery point and stopping the services, are there any other recommendations or tips for SysAid?

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G
Community Enthusiast
K
kenisysNew SysMate
asked in Installations & Upgrades
SYSAID SLOW performance

HIWhy sysaid response slow to find information?. message “please wait” next , the information is displayed. Do I have to do some maintenance in the database? or a special task? Please .

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Maayan Karstaedt
SysAider
B
Community Enthusiast
BradGCommunity Enthusiast
asked in Installations & Upgrades
64 Bit Installer

Hi Can you please provide me with a link to obtain a full install of the 64 bit version. We currently have a 32 bit version, but the server it is on is failing and we would like yo take the opportunity to upgrade to the 64 bit version. Thanks Brad

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Community Enthusiast
A
Community Enthusiast
asadulloh.somadCommunity Enthusiast
asked in Installations & Upgrades
Endpoint not added to sysaid, agent shutdown

Hi Community, I’ve tried to install sysaid agent, but the computer didn’t show up on sysaid asset lists. The log says the agent shut down. Anyone know how to solve this problem?Here is the log : The current agent version 22.1.65.2010/20/22 16:14:28:452 [P] VideoRecordingSettings::ReadVideoRecordingSettingsFromConfigFile The video ticket is enabled10/20/22 16:14:28:494 [P] VideoRecordingDownloadManager::IsNeedToDownloadVideoEncoder The video encoder file exists and ready to use10/20/22 16:14:29:909 [P] AgentStartupHandler::Init Start to init AgentStartupHandler10/20/22 16:14:29:993 [P] AiHandler::Init Start to init AgentStartupHandler10/20/22 16:14:30:653 [P] TeamViewerSessionManager::IsInstalledBySysaid The TeamViewer is not installed by SysAid10/20/22 16:14:30:655 [P] TeamViewerSessionManager::StopTeamViewerService The TeamViewer not installed by SysAid10/20/22 16:14:30:676 [P] AgentStartupHandler::Stop START: stop Agent startup handler10/20/22 16:14:30:677 [P] AgentStartupHandler::St

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Maayan Karstaedt
SysAider
W
WillieNew SysMate
asked in Installations & Upgrades
system agent can't work

system agent Successful installationbut click agent not work 

871
Maayan Karstaedt
SysAider
A
Community Enthusiast
asadulloh.somadCommunity Enthusiast
asked in Installations & Upgrades
Minimum MySQL 22.1.65

Dear Sysmate, What is the best minimum MySQL version for SysAid 22.1.65 On-Premise installation? Since the minimum on the web is 5.6 and 5.7, I’m aware on the new version is different than what it is really required. Because my MySQL version is 5.7 and I  have problem with version 22.1.65 while querying assets list, online users, incidents.Thanks and regards,Asadulloh 

453
Maayan Karstaedt
SysAider
A
Anonymous
posted in Installations & Upgrades
Full Installation Software

I have been looking for the full installation file for the newest version of SysAid but I have only been able to find the update patch. I have been having problems with our current SysAid installation and am looking to do a fresh install on a new server.

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A
Community Enthusiast
N
Noor IlhamNew SysMate
asked in Installations & Upgrades
Import Export all data/info from old sysaid server to new sysaid server without using DB restore

Hi, i plan to migrate all sysaid data from old sysaid server to new sysaid server without performing DB restore. I want to have new clean sysaid and just import all data from old sysaid system. is there any tools, or proper way to do that. 

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Maayan Karstaedt
SysAider
A
Community Enthusiast
asadulloh.somadCommunity Enthusiast
asked in Installations & Upgrades
Bad Query Error 22.1.65

Hello, I have Issue from upgrading from v21 to v22.1.65.After succesfully upgrade, I have a problem accessing online users page.  It looks like that, with error  “The list cannot be loaded, because it was defined with a bad query. Click "Customize View" to review the view settings and try again."This is the “Default” view, nothing change since first install. ThanksAsadulloh

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Maayan Karstaedt
SysAider
E
ElekostaNew SysMate
asked in Installations & Upgrades
jfxwebkit.dll doesn't match the file in setup's .cab file during the upgrade to 22.1.65

Hi,During the upgrade from 21.4.45 to 22.1.65 i received an CRC error:The file C:\….\SysAidServer\jre\bin\jfxwebkit.dll doesn't match the file in setup's .cab file. I ignored the error message. The setup finished successfully. Cannot see any issues till now. But should I expect any in future. Please advice.

762
E
P
PorageNew SysMate
posted in Installations & Upgrades
Updated Upgrade Kb article linked to "Latest Release" page

Sysaid has a professional services team to handle on premise upgrades, but for those of us who don't have the budget for a cloud implementation, or to contract PS it would be nice if the upgrade documentation was up to date and linked to the "Latest Release" page so that Admins could click on it and sign in with their sysaid accounts to get it.https://www.sysaid.com/product/on-premise/latest-releaseThe upgrade instructions I was able to find are mostly okay, (despite the old version #s, and the old version of Apache):https://community.sysaid.com/Sysforums/posts/list/6581.pageHowever, they don't mention that if you use apache you may want to save the: C:\Program Files\SysAidServer\tomcat\conf\server.xml and overwrite it after the install to avoid having your chosen ports blown away. Likewise the install instructions should link to the latest version of apache since Sysaid doesn't officially support IIS. I had upgraded to 19.4 and our sites went down because our apache was old.

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Maayan Karstaedt
SysAider
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will.reidNew SysMate
asked in Installations & Upgrades
How do I get a hold of v21.2

I am currently on V20.2 and need to upgrade to the latest version. But to do so, we are told to upgrade to 21.2 first then upgrade to the latest version from there. But I cannot seem to find a page that has all the previous versions to download.

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Maayan Karstaedt
SysAider
Luuucax
LuuucaxNew SysMate
asked in Installations & Upgrades
service stopping working

Good afternoon friends!I'm having a problem with the service stopping, does anyone know how I can solve this?Half of our park works and the other half doesn't....I've contacted support but so far nothing....

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Maayan Karstaedt
SysAider
S
sabhasaworNew SysMate
posted in Installations & Upgrades
Change Buildin RDS URL

Hi All, I change my computer after I installed Sysaid server on it, and the URL setting of the buildin RDS showing with the old computer name as showing with attached file, is there a way to change this URL to new name.

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Maayan Karstaedt
SysAider
J
JWadmanNew SysMate
posted in Installations & Upgrades
Upgrading and Migrating On-premises Version

Hi, I was hoping that someone could point me in the right direction for migrating and upgrading our on premises version of sysaid. Currently we are running on an old 2008 apps server and moving it to a 2016 version. The current Sysaid version we are running is v17.3.57 b2 and Apache Tomcat/7.0.57 From what I understand I would need to install the same version on the new 2016 server first and then go about upgrading to the latest version of sysaid? If anyone has the links/documentation for this process that would be great,

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Maayan Karstaedt
SysAider
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in Installations & Upgrades
Sunsetting Oracle Database support for On-Prem

Hi All, We have decided to sunset our support for Oracle database as part of the effort to optimize our development flow, aligning our On-Prem and Cloud infrastructure enabling streamlined development and releases for you to enjoy. For accounts still using Oracle database:we recommend not upgrading further than v21.2.35 until database migration has been performed. Reach out to our team to start the conversation for your migration.We are here to support you through this process of moving database, reach out to our team to start the conversation and even consider taking the opportunity to reach for the SysAid cloud in partnership with AWS ISV Workload Migration Program.Upwards & Onwards,Cheers,Maayan

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Maayan Karstaedt
SysAider
J
Active talker
JSHActive talker
posted in Installations & Upgrades
SOLVED : Attachments missing in SR after reinstall

We had to do a complete reinstall of SysAid and import the database. But just realized that the attached images/ files are now missing. I tried to look through the old file-system, but the files are not physical and seems to be located in the database, so it was not a "I forgot to copy files". I checked the database and files are here as "file_content" Any idea why images are missing and cannot be downloaded.?

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J
Active talker
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in Installations & Upgrades
WEBINAR: JUNE 7th - Reach for the Cloud: AWS Best Practices & Expert Tips

Are You Ready to bust some cloud migration myths? Get the real facts from an AWS leader and a SysAid expert to start your Cloud journey. Join our webinar on June 7th at 10:00 am ET to hear first-hand insights and actionable tips to set you on the right track. >>Save My Seat<< We’ll be hosting Steve Blackwell, Global Tech Leader for Manufacturing at AWS, who brings 20+ years of experience in the manufacturing industry and has advised countless IT organizations in their cloud migration. As well, you will gain from the vast experience of Ilan Farhi, SysAid’s VP of Customer Experience, who will share SysAid’s customer stories that have successfully migrated to the Cloud. You’ll learn about: Cloud trends in the manufacturing industryThe best practices and tips from an AWS expertReal-life stories with actionable lessons for a painless migration to the cloudBe the change you want to see in your IT world. We hope to see you there!

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Maayan Karstaedt
SysAider

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