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Installations & Upgrades

On-Prem versions, updates and configurations when downloading new version, upgrades

  • 102 Posts
  • 267 Replies
102 Posts
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prashant_chavanNew SysMate
asked in Installations & Upgrades
SysAid Error message "HTTP Error 404. The requested resource is not found."

Hello, We are working with SysAid Version 15.2.05.101. Yesterday , There are error occurred, and SysAid stop working Error message as below. NOT FOUND __________________________ HTTP Error 404. The requested resource is not found. It is very much helpful if some one help in above case. Thank you in advance.

291
Maayan Karstaedt
SysAider
2 years ago
B
brendan2New SysMate
posted in Installations & Upgrades
Antivirus real-time scan exclusions

Hi Is it safe to exclude any folders from antivirus real-time scanning on an on-prem SysAid server? I've had a search for antivirus exclusions for SysAid but haven't really found much SysAid agent mentions white listing "\Program Files\SysAid" Patch Management mentions white listing "C:\ProgramData\GFI" I didn't find anything specific for an on-prem server The reason I ask is that we've been having an issue where SysAid seemed to freeze randomly every half an hour (it would be come unresponsive for about 3 minutes when people tried accessing it via a web browser). There would be a CPU usage spike at the same time, task manager showing the System process spiking. I thought I'd try excluding C:\Program Files\SysAidServer\ and C:\ProgramData\GFI\ from real-time scans on the server to see what would happen It seems to have fixed the issue, but I'm just concerned that if someone uploads an infected file, or something, it could infect the server and then spread to other things.

1481
Maayan Karstaedt
SysAider
2 years ago
B
BWPSNew SysMate
posted in Installations & Upgrades
15.2.05 b5 Pro Version Installer

Hello I am after the installer for Windows Server 15.2.05 b5 Pro Editition (MSSQL) as i need to recover from a server that has a bricked firewall that is only allowing to copy outwards so i can only reach the Sysaid console via vmware console. Does anyone have a link to this? Also is there an old guide available?

70
B
2 years ago
J
Active talker
Jim F.Active talker
posted in Installations & Upgrades
Deploy Agent with no Shortcut

Hello, Is there any way to deploy the agent and NOT have the shortcut show on the Desktop. I know I can turn off the hotkey but I also need to turn off any and all ticket submitting, So I only want the agent to collect data (hardware and software and user login,.. ) and maybe use it to do remote desktop. Thanks ....

51414
Maayan Karstaedt
SysAider
2 years ago
R
Community Enthusiast
RoddYoungCommunity Enthusiast
posted in Installations & Upgrades
F11 Hot Key and Shortcut not working

Just wondering if anyone else has had issues with client machines whereby the F11 hotkey and the Sysaid shortcut fails to launch the end user portal to log a request? Current steps taken: Tested with another user account on same machine fails to load for any user. Had user log onto different PC and confirmed it works - OK. Re-deployed agent to machine, checked and confirmed registry settings from known good install. Currently have about 10 or so machines experiencing same issue. Id prefer to re image the machines as a last resort. Any advice/ thoughts welcome :)

1894
Maayan Karstaedt
SysAider
2 years ago
J
Community Enthusiast
julianhainesCommunity Enthusiast
posted in Installations & Upgrades
SysAid Release Details

Good day, I am currently using SysAid onsite version v19.4.41 b12 and about to upgrade to v21.2.35. I want to let users know what has changed between the versions. Is there somewhere that documents the changes in each version? Thanks

441
Maayan Karstaedt
SysAider
3 years ago
I
ITdooooodeNew SysMate
posted in Installations & Upgrades
Having trouble creating a certain view.

I'm trying to create a custom view that shows all tickets that are status in (OPEN_CLASSES) but under a certain admin's name Some things I've tried that do not work in static filter: status in (OPEN_CLASSES) AND responsibility = 'jdoe' user_name = 'jdoe' AND status in (OPEN_CLASSES) Multiple attempts just break the viewer or return no results.

1540
I
3 years ago
J
jaimeGNew SysMate
posted in Installations & Upgrades
Error 404 on sysaid-linux.sh script agent

Hi everybody, We are trying to deploy SysAid in our Linux Servers. In this early stage we are doing it manually in one of our dev servers. We have uncompressed the tar.gz and we run the script and... nothings happens, no error and everything seems correct. But in our Sysaid our new server doesn't appear in assets list Doing some troubleshooting with sysaid-linux.sh script we got this error: Resolving XYZ.xyz.com (xyz.xyz.com)... A.B.C.D Connecting to XYZ.xyz.com (XYZ.xyz.com)|A.B.C.D|:8080... connected. HTTP request sent, awaiting response... 404 2021-07-08 11:27:56 ERROR 404: (no description). Any ideas? Any help would be very appreciated. Thanks in advance. Regards, Jaime.

140
J
3 years ago
M
Community Enthusiast
michiellamotteCommunity Enthusiast
posted in Installations & Upgrades
Cannot force HTTPS over HTTP

We have enabled SSL on our sysaid server, as we are planning to open the server up to networks outside of our company network. This way we can use the mobile app and push notifications. But before we open the server, we want to force the usage of HTTPS, so only secure connections are allowed. Our http port is 9090 and our https port is 8443. Current situation in the server.xml file is: <Connector port="9090" URIEncoding="UTF-8" redirectPort="8443" connectionTimeout="20000" protocol="HTTP/1.1"/> <!-- A "Connector" using the shared thread pool--> <!--<Connector executor="tomcatThreadPool"port="9090" protocol="HTTP/1.1"connectionTimeout="20000"redirectPort="8443" /> --> <!-- Define a SSL HTTP/1.1 Connector on port 8443This connector uses the BIO implementation that requires the JSSEstyle configuration. When using the APR/native implementation, theOpenSSL style configuration is required as described in the APR/nativedocumentation --> <Connector p

3193
UniLim
Community Enthusiast
3 years ago
A
Anonymous
posted in Installations & Upgrades
upgrade versions

I had to reinstall sysaid and am on 15.2. Could someone provide me the links to get me up to version 20.2?

290
A
3 years ago
M
marcopNew SysMate
posted in Installations & Upgrades
On-Prem - Old upgrade files

Hi. Due to some problems that have occurred in recent years, I'm stuck on version v17.3.57 b2 MSP (64bit) with my Sysaid on-prem installation. We are under maintenance subscription and we would start the upgrade process to reach the latest Sysaid version. We have to follow the upgrade path, so we need all mandatory intermediate installation packages. The website area with "older versions" repository is missing. Where can we find all needed packages? Can someone help me to find theese files? Thanks in advance to anyone who can help me. Best regards Marco

721
Karlson
Super SysMate
3 years ago
P
Community Enthusiast
PerovicCommunity Enthusiast
posted in Installations & Upgrades
Download Version 19.4

Hallo zusammen, ich würde gerne auf die Sysaid Version 20.2 updaten leider werde ich darauf hingewiesen das ich vorher die 19.4 installieren muss. Ich habe dazu aber leider keinen Downloadlink gefunden. Kann mir jemand weiterhelfen? Grüße

281
Karlson
Super SysMate
3 years ago
K
Community Enthusiast
kmacg2Community Enthusiast
posted in Installations & Upgrades
How to reset admin account password for SysAID Free Cloud?

Hi, Having difficulties accessing our SysAID Free Cloud portal and no longer able to login using the original admin account provided. Have tried the password reset option but it does not recognize any combination off account name and email address that I can think of. Is there any way to get the password reset? Thanks in advance Kevin

370
K
Community Enthusiast
3 years ago
D
dmitNew SysMate
posted in Installations & Upgrades
Email integration not working

Hi, I'm running a free cloud version to test it out and when I go to integration > email the smtp and pop3 account settings tests run successfully, but I'm unable to save any of the incoming and outgoing email settings... clicking ok or apply doesn't do anything. So secondly, rather than add a new entry to the list, I tried to modify the default, but I'm also unable to save any of the settings. Any ideas? Thank you.

680
D
3 years ago
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Bob MoodyTXNew SysMate
posted in Installations & Upgrades
Cannot install Free - Claims SQL instlled on a new server

Started with cloud version. Could never get LDAP to work .. Chat was less than useless. Downloaded on-premise version but it tells me that it cant install with an existing SQL server. Thi is a new server ... Only Sentinel One, and VMware tools installed. Would Windows Interal DB be seen as SQL or the presence of IIS ? How do I find what it thinks is a running instance ? Bob Moody Collateral Protection (Formally - Windham School District)

120
B
3 years ago
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Denis DraguzetNew SysMate
posted in Installations & Upgrades
Uninstall problem after setup not finished

I try to install Sysaid Free to Win2012R2, but there is SQL server active, and installation are "hang". Now I cannot remove program from Programs (say error: The setup has detected that no version of Sysaid server Free is installed. ) but program are listen in add remove programs and have folder in Program files. How to remove remains ??

1964
M
3 years ago
Y
YaroncoNew SysMate
posted in Installations & Upgrades
SysAid free server installation failed

Hi, I'm trying to install sysaid free server on Microsoft windows 2016 server and I'm Getting error 440 message: Setup has detected a possible infinite loop in the script with function (some Chinese letters). Make sure you are handeling the error return codes properly. Any Idea?

458
T
3 years ago
O
Omiht23New SysMate
posted in Installations & Upgrades
Question change file location attachments

Hi there, I read that by default attachment are saved in a table inside the database. We would like to change this and save attachments in a folder outside the database. Is it possible to enable saving attachments, which are part of an SR, to a custom folder location? I did found a tweak to a configuration file which enables saving attachments outside of the database but to a certain folder of the Sysaid installation. Is it possible to change the location where the attachments are saved? Kind regards, Thimo Verveer

230
O
3 years ago
R
Roger19New SysMate
posted in Installations & Upgrades
Installation issue with version 20.2.15

Hello, I was trying to download the version 20.2.15 https://www.sysaid.com/product/on-premise/latest-release?utm_source=SysAid-Product&utm_medium=after-login-message&utm_campaign=on-premise-upgrade-1020-advisory-alert after receiving a link when I opened the application today. What do I need to do to be able to download the updated version? Also in our case we have version 18.1.54.b3 that was first installed in November 2019. Based on the above link we would could only upgrade to version 20 if we have version 19. Since we have version 18, what do we need to do to be able to upgrade to version 20.2. Please note we are currently using the free version. Thanks, Roger

260
R
4 years ago
J
janico-itNew SysMate
posted in Installations & Upgrades
update from Pro Plus 9.1.02 b71 /mysql 5.1 to version 20

Anwendungsserver VersionApache Tomcat/6.0.26 SysAid VersionPro Plus Edition Buildv9.1.02 b71 Datenbanktyp MySQL Server: virtuell, 2003R2 standard SP2 I am planning an update to the newest version on a virtuelle Machine (Server 2019). Do u have a Guide? Even for the update of mysql...now on v. 5.1....i know we need the 5.5.... Thanks

120
J
3 years ago
J
Community Enthusiast
JK77Community Enthusiast
posted in Installations & Upgrades
Install SysAid on RHEL 8 instead of CENTOS

Since CENTOS is a community version of RHEL, has anyone installed SysAid on Docker using RHEL 8 instead of CENTOS?

140
J
Community Enthusiast
3 years ago
P
PpfilbertNew SysMate
posted in Installations & Upgrades
Removing SYSAID

Is there a way to remove SysAid agent form all PC 's? Researching I found a thread saying self-destruct in 2017, but nothing further. I am trying to avoid going to all PC'c and uninstalling SysAid agent manually. Or does SYSaid after a period of time as mentioned in the self destruct actually uninstall itself?

4510
P
3 years ago
G
GolleyITNew SysMate
posted in Installations & Upgrades
Moving from SQL 2008 to 2019 & Server OS

Hi I have copied the SysAid SQL DB from the old server to the new & have run the installation & got to the point of "initializing the main users account", however it always fails I have tried to look at the conf files and tried resetting on the old server then copying the DB across again but to no avail What do you do if you have done these as has anyone else had these issues? Cheers Paul

350
G
3 years ago
J
Janssen DistributionNew SysMate
posted in Installations & Upgrades
How to migrate SysAid Pro 14.1.x to new Server and new version ?

Hi there, We ar currently running sysaid v14.1.07 b45 on a server in production. In order to switch to a new version i would like to migrate sysaid to a new management server and the latest version of Sysaid. What is the best way to do so ?

450
J
3 years ago
H
HollywoodNew SysMate
posted in Installations & Upgrades
Unable to Install on Server 2016

So many packages when being installed for evaluation crap out. This is a clean Server 2016 installation too! See attachment.

120
H
3 years ago

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