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SysAid News

Events + Launches + Conferences + Activities + Industry news + Community Basics

129 Posts
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in SysAid News
Posting is locked, SysAid’s Community is moving soon!

Hi there, Super excited to share our beautiful community will be moving home in about a week! A few important things you should know: Posting on the community will be locked and any content shared after the 30th of June will be lost.The content you shared and the information on the community over the years will not belost and is moving with us! Your login credentials will stay the same in our new home :) Hope you are getting excited as much as I am! In the meantime feel free to shoot me a private message, to say hello, tell me what you think about our community and what you would love to see in it’s new home! Stay tuned for more news, Maayan

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Maayan Karstaedt
SysAider
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in SysAid News
[Launch Event] Employee experience. Reimagined.

The excitement for our next product launch is in the air! We are proud to invite you to a one-of-a-kind celebration: Launch Event: AI Service Desk Join us on June 29th at 10:00 AM ET as we reimagine employee experience. Grab Your Seat

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Maayan Karstaedt
SysAider
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in SysAid News
WEBINAR: JUNE 7th - Reach for the Cloud: AWS Best Practices & Expert Tips

Are You Ready to bust some cloud migration myths? Get the real facts from an AWS leader and a SysAid expert to start your Cloud journey. Join our webinar on June 7th at 10:00 am ET to hear first-hand insights and actionable tips to set you on the right track. >>Save My Seat<< We’ll be hosting Steve Blackwell, Global Tech Leader for Manufacturing at AWS, who brings 20+ years of experience in the manufacturing industry and has advised countless IT organizations in their cloud migration. As well, you will gain from the vast experience of Ilan Farhi, SysAid’s VP of Customer Experience, who will share SysAid’s customer stories that have successfully migrated to the Cloud. You’ll learn about: Cloud trends in the manufacturing industryThe best practices and tips from an AWS expertReal-life stories with actionable lessons for a painless migration to the cloudBe the change you want to see in your IT world. We hope to see you there!

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Maayan Karstaedt
SysAider
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in SysAid News
[Webinar] 2022 State of Service Management. Save you a seat?

Great news! The 2022 State of Service Management Webinar is on. 1200+ professionals shared their views on IT in our annual survey. We’ve analyzed all the data. The trends. The insights. The outcomes. ✍ All the things IT folks must know to win in 2022. Ben Brennan, guest speaker and author of the best-seller "Badass IT Support", will be there to share his views. Join us on March 29 at 9:00 AM ET Save Your Seat See you there! Maayan

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Maayan Karstaedt
SysAider
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in SysAid News
Important Notice: SysAid is Sunsetting its End-User Portal

Did you know that SysAid’s Self-Service Portal, which is the modern and more sophisticated cousin of the End-User Portal (EUP), was launched a couple of years ago? Literally thousands of our customers have enjoyed the benefits of this tool and now it’s time for you to do so too. With any legacy solution comes its limitations and security risks. This is why we’ve made the decision to sunset the EUP, so that you don’t become exposed to these vulnerabilities. Not to mention, the Self-Service Portal is just way better. These are the critical dates of our sunset timeline: Cloud customers: December 2021 On-Premises customers: Q1 2022 release Looking to learn more about what a SSP is all about, read up about it here. : Also, be sure to join our webinar on December 8th at 10 am ET where we’ll cover what the transition from the EUP means for you, and how to boost your self-service capabilities and employee adoption to the next level. Upwards and Onwards, Maayan

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Maayan Karstaedt
SysAider
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in SysAid News
SysAid Incident - Login issues caused by Certificate Error in Browser - 2 May 2022

Hi all, On 2 May 2022, between 19:50-22:00 UTC, some customers using the Google Chrome browser experienced certificate errors that prevented users from logging in to their system. It originated with changes to Google’s infrastructure and process of evaluating valid certificates. We resolved the error within three hours of notification. Read more about it here SysAid will continue to investigate further to mitigate future incidents, and remain committed to providing our customers with a stable and secure platform Best, Maayan

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Maayan Karstaedt
SysAider
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in SysAid News
Next week! SysAid at SITS 2022 on 11-12 May at London

Wondering what on earth golfing has to do with service automation? Visit us at SITS to find out! NEXT week. Entry is free. Link to register in the first comment below. >> Pop in to our booth to say hi >> Plan ahead and book a meeting! >> Join our CPO Hila Lamm at a session about "Service Automation the future of ITSM?" | 1 pm 12th May | Theatre 2 Excited to meet face to face finally! See you there, #sits22 #ObstacleFreeITSM #SysAid #ITSM

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Maayan Karstaedt
SysAider
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in SysAid News
SysAid at Support World Live by HDI on 15-20 May at Las Vegas

We're headed to Vegas. How about you? If you haven't yet signed up, grab our special code and register: https://www.hdiconference.com/ promo code: 2CEX-de45 #SupportWorld #HDI #SysAid #ObstacleFreeITSM

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Maayan Karstaedt
SysAider
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in SysAid News
Join Our League of SysAid Pathfinders !

Want to be the first to get our new On-Premises release (including the awaited mobile add-on)? This coming December you’re invited to play a central role in the SysAid product roadmap by Joining the SysAid exclusive Pathfinder Program, sign up here to get in the game: https://www.sysaid.com/pathfinders Be the first to hear about upcoming releases Be the first to test new features and functionality Share your input at the final stages of development for each new release Receive top priority from our Support team during Beta testing periods Enjoy special events such as exclusive roundtables Let's start crushing IT, Maayan, SysAid Community Manager

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Maayan Karstaedt
SysAider
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in SysAid News
SysAid and Oomnitza Partner to Provide Customers with Insights and Management Across Enterprise Tech

Hi Everybody! We are so excited to announce that SysAid has partnered with Oomnitza, a market leader in delivering Enterprise Technology Management (ETM) solutions. We know this partnership will provide those of you looking to go beyond basic IT asset management (ITAM) capabilities with a holistic ETM practice that elevates your IT service management and delivery supported by automation at scale. Tell me more! Cheers, Maayan

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Maayan Karstaedt
SysAider
DenaWF
DenaWFCollaborator
posted in SysAid News
Q2 product recap [webinar invite]

Hi SysAiders, Please join us on July 28th for our quarterly product webinar, when we’ll review all the main highlights from Q2. And explain how you can (read: should!) be using them. Not to be missed – you can register here: → https://www.sysaid.com/resources/academy/webinars/q2-product-webinar ← Spoiler – a little something of what you'll see: Advancements in the new Workflow Designer (which allows you to design & create processes with simple drag-and-drop functionality) Mobile solution and integrated barcode scanner New 3rd party integrations See you there, Dena

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Maayan Karstaedt
SysAider
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in SysAid News
Important Update regarding Apache Log4j

As you are most likely aware, a critical vulnerability in Apache Log4j, a logging library that’s used in millions of Java-based applications, came to light over the weekend. SysAid is addressing this vulnerability on two fronts – with an immediate workaround as well as the release of both Cloud and On-premises versions that include a fix. We strongly encourage you to implement the workaround as soon as possible. Based upon our initial analysis, we do not expect customers to experience any impact as a result of the workaround. If you have any issues, please contact us ASAP. Guidelines for Cloud and On-prem customers For any questions or issues please contact us by Email: helpdesk@sysaid.com or reach out to our customer care live chat Kind regards, Maayan & the SysAid Team

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Maayan Karstaedt
SysAider
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in SysAid News
Voice Your Opinion, Do Some Good and Win Prizes! #AnnualSurvey

Our 2021 customer survey is out, and we want to hear from you. Why? Because your insights drive us to create products and experiences you love. Take the Survey To thank you for your time:> Share with your colleagues - We’ll donate $5 to UNICEF Children for every survey completed over 1000 respondents. Your insights will help make someone’s day ;)>> You get something too - We’ll make IT fun and enter you into a raffle. You’ll have the chance to win one of 15 Amazon gift cards worth $80>>> In your inbox - You’ll receive the 2022 State of Service Management Report two weeks before the publicUpwards and onwards!Maayan & the SysAid TeamRead more about The Legal terms and conditions here.

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Maayan Karstaedt
SysAider
Danny Tashiev
SysAider
Danny TashievSysAider
posted in SysAid News
[SysAid Blog] SysAid UI Refresh: A Dual Effort with Our Customers

We did it! But, not alone, only with our customers. SysAid collaborated with many customers around the world to get their input on the new UI. We did this because we value our customer's opinion, and we strive to keep our customers happy. So, what is all the hype, and what is exciting with SysAid’s new UI? Read our latest blog post!

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Maayan Karstaedt
SysAider
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in SysAid News
How to Use the New ITIL 4 Guidance to Get Your Asset Management Under Control #JoetheITguy

IT Asset Management (ITAM) is the practice that helps your organization manage, control, and protect its IT assets and the IT services that use them. Done well, ITAM will help your organization increase value, support decision making, control costs, and effectively manage risks. To help, this blog considers the new ITIL 4 ITAM guidance and how to use it to improve your ITAM practices. Read what Joe the IT guy has to say Reading IT up, Maayan

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Maayan Karstaedt
SysAider
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in SysAid News
SysAid Tech - From Monolith to Microservices #SysAidblog

Our software architect Jonathan Yom-Tov shares some insight about the process we went through at SysAid, diverting some of its traffic from its monolith to a new microservice and the benefits it reaped from that change. Check IT out on our blog Reading IT up, Maayan #SysAidTech #Tech #SysAidblog

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Maayan Karstaedt
SysAider
D
Community Enthusiast
Deland01Community Enthusiast
posted in SysAid News
Bulk editing Helpdesk Service Requests

I’m unsure where this post needs to go so Im posting it here. Is there any way to bulk edit helpdesk service requests. The only bulk option I can see on the top menu is to change the status field of requests. I need to be able to change the date & also categories of a load of requests at once rather than going through 300 individual requests. I'm running v6.0.09

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Maayan Karstaedt
SysAider
L
Active talker
LauraBActive talker
posted in SysAid News
Windows 7 - Where do you stand?

We at SysAid haven’t been the only ones busy preparing for a major release – on October 22, Microsoft released the latest version of Windows, Windows 7. Bill Gates promised Newsweek that Windows 7 will be more “user-centric” and will focus on “performance improvements.” Many SysAiders, especially those disappointed with Vista’s performance, aren’t so sure. SysAid Community discussion threads are full with concerns about this next version of Microsoft. Rene Rijk: “We’ll stick to XP as long as possible. Vista is bad and Windows 7 is way too early to implement.” Defector: “Microsoft has listed Windows 7 as a minor release. Makes me think they brought out a poorly functioning product, applied tons of patches, and TA-DA! We have Windows 7.” Lev: “Vista didn’t prove itself and there is no reason to upgrade.” Other SysAiders take a more enthusiastic approach towards Windows 7 and have even enlisted as Windows Beta testers. Dallen.heath: “I believe that a jump from Vista to 7 is g

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Karlson
Super SysMate
DenaWF
DenaWFCollaborator
posted in SysAid News
We’re kicking off a new Workshop Series, so don’t say you didn’t know :)

Hi SysAiders, We decided to call this new WorkShop Series “I didn’t know I can do that!” because this is what we hear all the time from so many of you guys. Seriously. That’s going to change. Because not only are we going to run these workshops with you – and our best SysAid trainers – but we’ve also opened a new Forum, where we can discuss issues and help each other. First workshop is for the new SysAid’s Worksafe app, the free add-on that simplifies daily self-reporting of health statuses and location, while automatically alerting management to potential exposure at work. It’s a must-have in our COVID-19 world. Come get hands-on training for using Worksafe app, at our August 25th workshop. See you there! Dena P.S. Check out the whole series here: https://www.sysaid.com/workshop-series-2020

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C
SysAider
DenaWF
DenaWFCollaborator
posted in SysAid News
Something special for you to celebrate today!

Hi SysAiders, Happy SysAdmin Appreciation Day!! I hope your colleagues remember what today is and send you kind greetings and gifts :) We love to make you smile and laugh with our silly, far-out, and sometimes cool videos. This year, though, we thought: “Gosh, what to do – smack in the middle of a pandemic?” So, this is what we came up with: the first-ever music video with an original song using lyrics crowdsourced from IT people all over the world, about a topic that is now close to e-v-e-r-y one of us. Introducing “Working From Home” – the music video. Watch & enjoy! [youtube]https://www.youtube.com/watch?v=fWycLtF6Ebs[/youtube] Cheers, Dena

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DenaWF
DenaWF
DenaWFCollaborator
posted in SysAid News
New ‘Worksafe App’ now available as a FREE add-on

Hi SysAiders, We launched an exciting new add-on, called Worksafe app, which can make immediate impact for you – whether you guys are still working remotely or already heading back to the office. In a nutshell: Worksafe app gives you a simple way for your employees to check-in and report on their health statuses and location. It reduces the COVID-19 self-reporting burdens and compliance risk you’re probably experiencing now (or will be very soon). And it’ll give your management real-time visibility to ensure a safe, secure, and productive workforce. Plus – it’s free. Get further details on the SysAid Marketplace, where there's a nice orange button you can click to get the app :) Please let me know what you think in the comments below. Cheers, Dena

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Kusya123
Danny Tashiev
SysAider
Danny TashievSysAider
posted in SysAid News
Meet JoeBot the chatbot! Currently in beta and learning. Check it out!

Hey guys, As you might have noticed, we are currently going through a beta run of our brand new JoeBot. It can be found in the bottom-right corner of your screen here, and on some other SysAid.com pages. JoeBot is constantly learning, but needs your help to figure out what's important to know! Whenever you have questions or issues, try asking him first and he might be able to help out. Even if he doesn't know the answer yet, he will suggest results from our website, and we will also teach him according to the most popular questions/issues, so he will know much more with time! Check it out :) Cheers, Danny

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J
DenaWF
DenaWFCollaborator
posted in SysAid News
Thank you for helping us win a CODiE!

SysAiders, hello! ICYMI, I am so thrilled to let you know that SysAid was honored to win the 2020 SIIA CODiE Award for Best IT Management Solution. For those of you that don’t know, the CODiE Awards recognize the most innovative business technologies around the world. Helping our customers do great things is what drives us. Winning this award is the result of this energy and collaboration, and we couldn’t be more excited and grateful! We’re dedicating our CODiE Award to all the IT professionals who have worked tirelessly to keep hospitals, schools, governments, grocery stores, and supply chains running. They are the unsung heroes of today, and SysAid has always been built on their experiences, needs, and feedback. Check out the press release here: https://www.sysaid.com/company/press/sysaid-wins-siia-award-for-best-it-management-solution Cheers, Dena

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doron.youngerwood
DenaWF
DenaWFCollaborator
posted in SysAid News
Supporting you through COVID-19 and beyond

Hi SysAiders, Hope you are all keeping safe and well. Quarantine life is new for all of us, but we will get through this! I wanted to let you know that SysAid employees have been working remotely (safely) and doing all we can to support you during these crazy days. Recently, we created and published a COVID-19 Resource Hub and it’s chock full of useful, practical tips and guidance. Not to mention some fun stuff too. So if you need a smile, or advice on topics ranging from remote support to continuity planning to digitizing workflows (and more) – please check it out. Visit the COVID-19 Resources Center for IT service management. Would love to hear your feedback/comments (below) about what you see in the Hub. It’s the only way for us to know if we’re on track, and how to improve. Cheers, Dena

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DenaWF
C
SysAider
CPunSysAider
posted in SysAid News
Sign up for the FREE Workshop: Workflows 101

Hi SysAiders, To celebrate our 1 month launchiversary of Workflow Designer, and to help support you during these trying times, we’re offering a free practical workshop (valued at $250) to teach you how to build and modify workflows. If you’re a SysAid Full, Cloud customer you now have Workflow Designer enabled in your account. Don’t worry On-Prem customers, Workflow Designer will be enabled for you shortly. Choose a date that works best for you: Tuesday, May 12 at 9 am EDT Wednesday, May 13 at 5 am EDT Thursday, May 14 at 11 am EDT Don’t miss this opportunity to learn from SysAid workflow experts – sign up today! I look forward to seeing you there, Christine

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C
SysAider

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