December 18, 2018
Welcome back! I hope you read the first part of this blog that looked at what ITIL’s service transition is – across transition planning and support, service asset...
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December 11, 2018
Be warned – I’m about to get all ITIL on you as I explain what ITIL's service transition is. A good place to start is that – it’s the phase of the...
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December 4, 2018
One of my customers was using a very old IT service management (ITSM) tool. It was no longer supported by the vendor, and really didn’t meet their needs, so they asked me...
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December 19, 2018
What happened to 2018? It’s probably my age – I’m older than I look – but we seem to be clocking up the years in IT service management (ITSM) far quicker than we used to...
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December 12, 2018
There are three common IT service management (ITSM) areas where IT service desks often state that they’re struggling, or at least say...
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December 5, 2018
One day real soon, machine learning and other forms of artificial intelligence (AI) will deliver on what they promise and truly help IT...
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