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ITSM Basics: What Is Service Transition? (Part 2)
Joe the IT Guy December 18, 2018
Welcome back! I hope you read the first part of this blog that looked at what ITIL’s service transition is – across transition planning and support, service asset...
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Be warned – I’m about to get all ITIL on you as I explain what ITIL's service transition is. A good place to start is that – it’s the phase of the...
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One of my customers was using a very old IT service management (ITSM) tool. It was no longer supported by the vendor, and really didn’t meet their needs, so they asked me...
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There are three common IT service management (ITSM) areas where IT service desks often state that they’re struggling, or at least say...
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