hi my url is https://sysaid203976.ourit.support/ but i see https://sysaid203976.ourit.support/ why doesn't it work? thanks.
I received the Patch Management Trial .xml via support. When I go to Settings\Intergation\MyApps and Upload license file, it states “unable to find FieldDescription for ‘sysAidActivationFields’ in ClassDescriptor of addonLicense.” Am I supposed to load trial licenses in a different location?
Close this out… figured it out.
how do I merge a ticket?
If a ticket breaches its SLA and isn't resolved yet, we change the due date and de-escalate it. That works temporarily, however, as soon as either we or the end user replies to the ticket, it immediately goes back to saying it has breached its SLA and sending an email. Is there something in the escalation rule that we can adjust? Can you point me to the right area to check?These rules were set up for us and now trying to determine how to adjust and what meaning each of these rules have.
Hi SysAid Support Team,Sorry I’m new on this forum. A week ago, our On-Premise SysAid had an issue and I’m trying to reach out to you guys for assistance. As such, I want to log-in a SysAid Ticket at your SysAid Help Desk Portal. I am new with this Organisation I’m working with and they have been using SysAid Help Desk for a while now. I want to register but it keeps taking me this community to register. Can someone please assist me so I can actually register on your SysAid Help Desk portal and log-in my ticket ?Many thanks,Billy
Does anyone know if we can add a link to the USER LIST to the main SYSAID Admin Portal Screen?
Everyone in my organization is getting this error when we try to login. Sending email to login@sysaid.com gets no response and sending a message through the support portal has not been replied to either. Is there an issue with the site or is there a more serious issue? Our contract is valid till Oct. 22nd, 2024 so it isn’t that.
Has anyone successfully found a way to auto-populate the MacOS sysaid settings with the appropriate URL, ID, and Serial? I have this setup with the Windows MSI configuration, but would like to add this to my workflow for Mac onboarding as well. My workflow treats SysAid as one of many packages installed during onboarding, so I would much rather have this setup as opposed to the SysAid discovery server setup. That seems like another core service to maintain and therefore not the streamlined approach I would prefer.
When attempting to submit an incident, I am getting this error message. “There was an error in the ticket submission”. Can anyone assist?
Hello guys!I need help to use Sysaid API.I import wdsl that has in Integration → Sysaid API, on Postman and the RAW I put{ "user_name":"name", "password":"********"} But I can’t POST, my method login is LDAP.I read the documentation but don’t appear friendly to me, anyone can help me?
Hi,Wondering if there’s a video that can walk me through IT asset management monitoring configuration.
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