Deploy Agent with no Shortcut

Author

Message

Jim F.

Elite SysAider

110

Deploy Agent with no Shortcut

Mar. 31, 2016 01:59 PM

Hello,

Is there any way to deploy the agent and NOT have the shortcut show on the Desktop.

I know I can turn off the hotkey but I also need to turn off any and all ticket submitting, So I only want the agent to collect data (hardware and software and user login,.. ) and maybe use it to do remote desktop.

Thanks ....

Danny Tashiev

SysAid Product Manager Community Manager

5260

Re: Deploy Agent with no Shortcut

Apr. 03, 2016 09:37 AM

Hi Jim,

Before deploying agents through Settings > Network Discovery > Deploy Agents, you can click on Agent Settings, and setting the Hotkey to None, as well as unchecking "Install Submit Service Record Shortcut" in the same window, then clicking Save.

Let me know if this works.

Cheers,
Danny

Jim F.

Elite SysAider

110

Re: Deploy Agent with no Shortcut

Apr. 04, 2016 08:23 AM

Danny,

thanks for the reply

I did do that but it still added the shortcut to the desktop attached is a screen shot of the options used for the deploy.

This message was edited 2 times. Last update was at Apr. 04, 2016 08:25 AM

Danny Tashiev

SysAid Product Manager Community Manager

5260

Re: Deploy Agent with no Shortcut

Apr. 04, 2016 11:10 AM

Interesting, as this worked in my testing environment. Can you tell us which version of SysAid you're using and whether it's Cloud or On-Premise? We'll try to reproduce this.

Thanks,
Danny

Jim F.

Elite SysAider

110

Re: Deploy Agent with no Shortcut

Apr. 04, 2016 11:18 AM

On premise ver v15.4.15 b2

Danny Tashiev

SysAid Product Manager Community Manager

5260

Re: Deploy Agent with no Shortcut

Apr. 05, 2016 10:54 AM

Hey Jim,

Just tested this version in another test environment, appears to work as expected. Can you try again uninstalling the agent from a machine, deleting the shortcut if one is present on the desktop, then trying to deploy again using the settings described in this thread? Make sure there are no other scheduled deployment tasks running, etc

Thanks,
Danny

Jim F.

Elite SysAider

110

Re: Deploy Agent with no Shortcut

Apr. 05, 2016 10:58 AM

Danny,

Will do, thank you for checking in to this for me.

MichalUVT

SysAider

Re: Deploy Agent with no Shortcut

Oct. 18, 2016 07:46 AM

Is it possible to deploy without that shortcut using msi?

Danny Tashiev

SysAid Product Manager Community Manager

5260

Re: Deploy Agent with no Shortcut

Oct. 18, 2016 08:09 AM

No, it is not possible. However, you can disable the F11 hotkey by following the instructions here, and setting SUBMITSRSHORTCUT = "N".

Cheers,
Danny

MichalUVT

SysAider

Re: Deploy Agent with no Shortcut

Oct. 18, 2016 08:32 AM

I edited the msi directly, then set the SUBMITSRSHORTCUT to N and installed the msi. It created the sysaid shortcut named N and it opens by pressing F11...

Danny Tashiev

SysAid Product Manager Community Manager

5260

Re: Deploy Agent with no Shortcut

Oct. 18, 2016 08:41 AM

Whoops, sorry my bad

Had a temporary brain fart.

I believe setting HOTKEY = "0" should work. If not, try "none".

Cheers,
Danny

MichalUVT

SysAider

Re: Deploy Agent with no Shortcut

Oct. 18, 2016 08:53 AM

Now it works with hotkey 0. Thanks.

Austin 56

SysAider

Re: Deploy Agent with no Shortcut

Jun. 15, 2021 06:15 AM

Works with msi/gpo parameter FORMATHOTKEY "0"
If 0, then HotKey=0 key
if "0", then HotKey=None

MartySFM

SysAider

Re: Deploy Agent with no Shortcut

Nov. 03, 2021 01:29 AM

Hello,

What would be the number to use CTLR + F1 please ? I'm trying to find this information in the documentation and can't seem to find it.

Thanks

Maayan Karstaedt

SysAid Product Manager Community Manager

318

Re: Deploy Agent with no Shortcut

Jan. 13, 2022 02:18 PM

Hi MartySFM,

Once you are using SysAid agents and you wish to generate hotkey the defualt button defined is F11.
However if you want to use a combination or a specific key that is not the default you need to look for the key code that is related to this specific key, please follow the below guide:
Step 1a - find out the keycode for the key you desire:
visit this website: https://keycode.info
And simply click on the key that you wish , for example, in my case I clicked on F11 and is repsented by the number 122.
Step 1b - determining value of hotkey when you want to define a combination of several keys:
When defining a combination as your hotkey you will need to retrieve the values of all keys and sum them up. for example:
If we wish to choose CTRL+F11 then:
F1 = 112
CTRL = 512
You will add 512+112 and the hotkey value will be 634

Step 2 - configure new hotkey to agent
The code is been added on the agent in:
C:\Program Files\SysAid\Configuration\AgentConfigurationFile

<property Name="ShortcutKeyValue" value="624" Enable="1" />

Step 3 - Restart the agent service using services.msc .

Let us know how it goes!
Cheers,
Maayan

MartySFM wrote:Hello,

What would be the number to use CTLR + F1 please ? I'm trying to find this information in the documentation and can't seem to find it.

Thanks

Deploy Agent with no Shortcut

Features

Product

Support

Company