How do I create a notification step?

 
Author
Message
Elite SysAider
154
 
Hello,

How do I create a notification step in a change process?
SysAid Product Manager Community Manager
5260
 
Hi Chris,

Can you clarify what do you mean by a notification step? If you mean sending a notification when switching between action items in a workflow, you can set it by clicking the Attributes button and selecting the desired options. The "Notification method" field can be set to On Activation - which means whenever the Action Item is available (if it was unavailable before due to some condition), or On Completion - which means a notification is sent whenever the Complete button is clicked on the Action Item.

Cheers,
Danny