Hello,
as part of our process of bringing new computers into our fleet, they are renamed a couple of times. The Sysaid agent is installed prior to the final renaming of the computer. We don't see the final host name updated in Sysaid until the following day. We were told this would update within a few minutes if we restarted the Sysaid Agent server or the computer itself but that has not been the case for us. For most of the computers, that issue is corrected the following day. Something happens during the night that updates the assets with the correct host name. However, some of our laptops are sent out into the field and won't be back on our network for months and the host name remains incorrect in our asset management system. Any thoughts on why this update doesn't happen after the Sysaid Agent Service is restarted on the client machine? I put in a ticket months ago but it was never resolved so I thought I would ask here before submitting another ticket.
Thanks in advance.
Aaron
as part of our process of bringing new computers into our fleet, they are renamed a couple of times. The Sysaid agent is installed prior to the final renaming of the computer. We don't see the final host name updated in Sysaid until the following day. We were told this would update within a few minutes if we restarted the Sysaid Agent server or the computer itself but that has not been the case for us. For most of the computers, that issue is corrected the following day. Something happens during the night that updates the assets with the correct host name. However, some of our laptops are sent out into the field and won't be back on our network for months and the host name remains incorrect in our asset management system. Any thoughts on why this update doesn't happen after the Sysaid Agent Service is restarted on the client machine? I put in a ticket months ago but it was never resolved so I thought I would ask here before submitting another ticket.
Thanks in advance.
Aaron
