Assets slow to update after computer is renamed

 
Author
Message
SysAider
6
 
Hello,

as part of our process of bringing new computers into our fleet, they are renamed a couple of times. The Sysaid agent is installed prior to the final renaming of the computer. We don't see the final host name updated in Sysaid until the following day. We were told this would update within a few minutes if we restarted the Sysaid Agent server or the computer itself but that has not been the case for us. For most of the computers, that issue is corrected the following day. Something happens during the night that updates the assets with the correct host name. However, some of our laptops are sent out into the field and won't be back on our network for months and the host name remains incorrect in our asset management system. Any thoughts on why this update doesn't happen after the Sysaid Agent Service is restarted on the client machine? I put in a ticket months ago but it was never resolved so I thought I would ask here before submitting another ticket.

Thanks in advance.

Aaron
SysAid Product Manager Community Manager
5096
 
Hi Aaron,

Are we discussing bug #29630? If so, it is fixed in the latest version of On-Premise which is currently in the Release Candidate stage.

Cheers,
Danny
SysAider
6
 
Hi Danny, thanks for the reply.

No, this is when our windows desktops with the SysAid agents installed don't update information when the SysAid agent service is restarted or when the computer is rebooted. Something triggers them to update the database at some point the following morning but we are under the impression we should be able to reboot the computer and have the host name of the asset updated within a few minutes.

Thanks

Aaron
SysAid Product Manager Community Manager
5096
 
Interesting. Can you let me know of the ticket number you opened with our support team regarding this issue?

Thanks,
Danny
SysAider
6
 
Danny,

I don't see it in my queue anymore. I'm pretty sure I worked on this with someone in the last 90 days. It is possible that I asked about the issue while working on a different issue. It's hard to say but I know I've talked about it with support at some point in the not too distant past.

Any thoughts? The clients will update the database with their new name but it doesn't happen until the following morning. Is there a schedule I can look at?

Thanks

Aaron
SysAid Product Manager Community Manager
5096
 
Hi Aaron,

Perhaps it is related to the Update Asset Data schedule. Please check how it's set, and increase its frequency under Settings > Network Discovery > Update Asset Data. Let me know if it helps.

Cheers,
Danny
SysAider
6
 
Hi Danny,

I checked our configuration under the "Update Asset Data" option in Network Discovery. I'm not sure if we need to make some changes to our settings but what we have is not working. It only updates once a day. I have a filter set up for - Type = Workstation, Repeat Every Hour.

I was also told that assets that are agent based would update SysAid every time the SysAid Agent service was restarted. That does not happen if that is the way things should be working. Any suggestions would be helpful. Thanks!

Aaron
SysAid Product Manager Community Manager
5096
 
Interesting. I would suggest checking this with our support team again. Please let me know of the new SR# when its open so I could track it as well.

Thanks,
Danny
SysAider
4
 
Hi Danny/Aaron,

Was this ever resolved?

I seem to be having the same issue, my asset information doesn't update whether I set it to 1 hour or 1 minute.

I noticed in the Update asset data screen when you click edit the "repeat every" box defaults back to days when you had it set to minutes or hours.
However if set to weeks or days then it will remain at what it was set to.
Strangely though if you have it set it to months then click edit it defaults to minutes?
It shows correctly on the main screen it's just when you click edit that it changes.

Not sure if this has any relevance though as it still didn't update my assets when I set it to 1 month.

A Workaround I use:
Press the "Run Now" button to run it manually.
It takes a while to update (probably depending on number of assets but at least it updates the asset data without having to wait till the next day.