Is there a way to create a workflow to add a 15 minute activity when an incident is closed?

 
Author
Message
SysAider
24
 
We want to begin using some metrics on time for incidents and would like to automatically add a default 15 minutes when the incident is closed as admin time. Can a workflow be written or is there another way to accomplish this task.
SysAid Product Manager Community Manager
5061
 
Hi dapIT,

This is possible by using After Save triggers. Please contact your account manager/Professional Services team for further information.

Cheers,
Danny
SysAider
24
 
Thank you.