Templates not appearing in Self-Service Portal (but they do in End-User Portal)

 
Author
Message
SysAider
12
 
I recently upgraded to Ver.19 of the On Premise SysAid system and I have noticed an issue with Templates in the Self-Service Portal in that they are not appearing in the Template Drop Down. I do not believe this was an issue before the update to V.19 as I had several users submit tickets using a template that I made just for them. If I switch back to the End-User Portal then the Templates appear fine.

Any ideas? I have double checked that they are all visible to the correct users and groups.