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Building Workflow into Incidents and Service Requests

 
Author
Message
JeffcoTest
SysAider
1
 
Building Workflow into Incidents and Service Requests
Sep. 11, 2019 04:34 PM
We are looking at implementing Workflow into our incidents and SR's. I have looked for documentation and/or support vids but have found very little. When asking via online Chat with SysAid, it is not available, BUT my sales person can help me with this.

Please tell me this is something the local admin can build and this is not a "Paid For Service".

Any assistance would be appreciated.
NickC2525
SysAider
5
 
Re: Building Workflow into Incidents and Service Requests
May. 05, 2020 10:58 AM
Have you found any documentation in regards to this? I have a process I would like to build out but not sure if it's possible with workflow.
Max_Soe
SysAider
12
 
Re: Building Workflow into Incidents and Service Requests
Jun. 10, 2020 01:34 AM
Hey guys,

you can build workflows yourself but it's really complicated at first.

1. Wait for the visual workflow builder that will be available soon for on-prem installs (available already in cloud tenants)
2. Contact the professional services so they build one with you. That's what I did and every since then I've created my own workflows.

 
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