Managing Chat-User Accounts

Good evening, SysAid Specialists,

We are in the opening stage of making the chat option available to our end-users and want to make sure that we get off on the right foot with managing their SysAid Chat accounts/profiles.

From what I can see, it looks that they will be able to self-identify however they want; the User & Email textboxes appear to take any string data they might enter. This also means that they are free to typo to their hearts' desire, and challenge us to keep our userbase clean of duplicates and also junk strings.

SO! I'm anticipating that the one tasked with doing most of this cleaning will be myself. That said, I would like to get some feedback from those who've come before. If you've got a proven method to keep junk data out of here, or prevent dupes, etc. I would be grateful for the heads-up.