Number of category levels in Request form

 
Author
Message
SysAider
3
 
When adding 'Category' to the visible fields on the Request form within the Self Service Portal, it adds three levels.

Is there a way that you can have it setup so it only adds two levels?

Thanks in advance
SysAid Product Manager
78
 
Hi gascaife,

The number of category levels is set in Settings > Service Desk > General:
Check/Uncheck the "Enable third level categories"

Please notice - this setting applies both to the Self-Service Portal AND the Admin Portal.

Regards,

Tsahi
SysAider
3
 
Cheers