Having trouble creating a certain view.

 
Author
Message
SysAider
1
 
I'm trying to create a custom view that shows all tickets that are

status in (OPEN_CLASSES) but under a certain admin's name

Some things I've tried that do not work in static filter:

status in (OPEN_CLASSES) AND responsibility = 'jdoe'
user_name = 'jdoe' AND status in (OPEN_CLASSES)

Multiple attempts just break the viewer or return no results.