Is there any way to have the Request Date automatically populated when a user emails the Help Desk? SR gets created automatically but having trouble having request date populated.
Request Date from Incoming SR Email
Author
Message
Request Date from Incoming SR Email
Jan. 18, 2022 01:24 PM
Request Date from Incoming SR Email
Jan. 31, 2022 12:53 PM
Hi EMartinez
You can add it to your sub types from list of available fields to visible fields, the name of field is "Request time"
Check out this guide for more details
(Search: Add/remove fields in the Bottom Panel)
Let us know how it goes!
Cheers,
Maayan
You can add it to your sub types from list of available fields to visible fields, the name of field is "Request time"
Check out this guide for more details
(Search: Add/remove fields in the Bottom Panel)
Let us know how it goes!
Cheers,
Maayan
EMartinez wrote:Is there any way to have the Request Date automatically populated when a user emails the Help Desk? SR gets created automatically but having trouble having request date populated.
