SR changes - Notifications

 
Author
Message
SysAider
3
 
Good morning,

Under Settings > General There is 'Notify the following users when a service record changes:'

It says on the 'i' icon that if I am the admin and I edit the SR, I will not receive a notification. Is there a way to change this so that if I add a note, it will send me a notification?

I wanted to test some things but I can't if I can't receive the notifications...
SysAid Product Manager Community Manager
393
 
Hi Leon Symnz,
the best way to approach this will be to create a test user with your email and associate it to tickets to see what communication are going out and how they are received.
Hope this helped,
Cheers,
Maayan

Leon Symnz wrote:Good morning,

Under Settings > General There is 'Notify the following users when a service record changes:'

It says on the 'i' icon that if I am the admin and I edit the SR, I will not receive a notification. Is there a way to change this so that if I add a note, it will send me a notification?

I wanted to test some things but I can't if I can't receive the notifications...