Workflows with Custom Fields

 
Author
Message
SysAider
32
 
Hello. I am trying to retrieve data from a custom service request field for use in a workflow and in an email but am not able to successfully do so. I am running on-prem version 21.2.35 b7.
SysAid Product Manager Community Manager
393
 
Hi Jordanho,

If it s a field from the General Details tab use the field list in this article

If it is custom fields from the action items check out the field list in this article

Let us know how it went!
Cheers,
Maayan

Jordanho wrote:Hello. I am trying to retrieve data from a custom service request field for use in a workflow and in an email but am not able to successfully do so. I am running on-prem version 21.2.35 b7.