We currently use the Status of Verified Closed however how do I configure it to actually close the ticket after a number of days of no response.
How to used Verifed Closed
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How to used Verifed Closed
May. 03, 2022 02:33 PM
How to used Verifed Closed
May. 04, 2022 11:43 AM
Hi Dan,
Great question this can easily be cionfigured using escalation rules.
got to: Settings > Service Desk > Escalation Rules > Create New
Check IT out
Let us know how it goes,
Cheers,
Maayan
Great question this can easily be cionfigured using escalation rules.
got to: Settings > Service Desk > Escalation Rules > Create New
Check IT out
Let us know how it goes,
Cheers,
Maayan
DanEcho wrote:We currently use the Status of Verified Closed however how do I configure it to actually close the ticket after a number of days of no response.
How to used Verifed Closed
May. 04, 2022 01:18 PM
Are there any examples of one. I'm not that up with setting those up.
How to used Verifed Closed
May. 04, 2022 01:21 PM
Hi DanEcho,
You can dive deep into the configuration steps here
Cheers,
Maayan
You can dive deep into the configuration steps here
Cheers,
Maayan
DanEcho wrote:Are there any examples of one. I'm not that up with setting those up.
