Recent Topics

Forum Name	Topic	Answers	Author	Views	Last Message
SysAid Integration	REST API Usage and getting cust_notes? By CliffAdair	4	CliffAdair	1703	Sep. 23, 2020 09:57 AM CliffAdair
SysAid Integration	Users able to login in but not admins By Tim Sutton	3	Tim Sutton	2162	Sep. 21, 2020 10:01 AM DaCajalian
SysAid Installation & Beyond	SysAid Password Self Service Wizard Branding By jsidoti	0	jsidoti	165	Sep. 17, 2020 02:44 PM jsidoti
Help Desk	Add Attachments to Workflow Notification Email By bnassar2000	0	bnassar2000	152	Sep. 17, 2020 02:34 PM bnassar2000
Help Desk	Is there any better Static Filter documentation yet? By LukeV	0	LukeV	233	Sep. 14, 2020 09:20 PM LukeV
SysAid Integration	API connect with Powershell By RossJurek	1	RossJurek	394	Sep. 14, 2020 08:55 PM LukeV
Help Desk	Same title/subject tickets By Edr Help Desk	0	Edr Help Desk	175	Sep. 14, 2020 05:02 PM Edr Help Desk
SysAid Integration	REST API Attachment By jonys_coelho	4	jonys_coelho	23064	Sep. 14, 2020 03:49 PM jonys_coelho
Analyzer/Reporting	Installed Software report By Hizz	1	Hizz	5956	Sep. 14, 2020 12:28 PM JonEley
Asset Management	Run Report on Installed software By wiggle	8	wiggle	15696	Sep. 14, 2020 12:26 PM JonEley
SysAid Installation & Beyond	Edit Notes By PingPong	4	PingPong	7195	Sep. 14, 2020 10:01 AM Karlson
Help Desk	Edit/Delete notes By Crissmiller	4	Crissmiller	3462	Sep. 14, 2020 09:58 AM Karlson
SysAid Installation & Beyond	Just upgraded to latest Sysaid version By JSH	0	JSH	200	Sep. 11, 2020 05:48 AM JSH
Help Desk	Category bummer... For us really bad. By Schluchtmann	3	Schluchtmann	358	Sep. 10, 2020 03:28 PM LizaD
Workshop Series "I didn't know I can do that"	Register for our "Service Center" workshop (it's on September 16th) By DenaWF	0	DenaWF	356	Sep. 10, 2020 03:09 AM DenaWF
SysAid Installation & Beyond	Is there an agent cleanup tool? By Someguy81	10	Someguy81	7436	Sep. 09, 2020 10:45 AM vette_lover
Help Desk	Questions regarding the REST API By Tamarah	1	Tamarah	267	Sep. 07, 2020 02:33 AM Tamarah
Monitoring	Monitoring and Monitoring Templates By The_Smorg	1	The_Smorg	375	Sep. 06, 2020 10:49 AM The_Smorg
Help Desk	Admin login gets redirected to End User Self Service By kmacg2	3	kmacg2	386	Sep. 05, 2020 05:28 AM kmacg2
Help Desk	Display a message By Grumpy old git	4	Grumpy old git	357	Sep. 04, 2020 11:38 AM Grumpy old git
Asset Management	Incorrect Operating System displayed By vette_lover	0	vette_lover	220	Sep. 06, 2020 09:48 AM vette_lover
Workflow Designer	Workflow Notifications By Anonymous	1	Anonymous	375	Sep. 03, 2020 12:07 PM Karlson
Asset Management	Disabled Assets By vette_lover	0	vette_lover	195	Sep. 06, 2020 09:48 AM vette_lover
Help Desk	Require the Request User field be filled when an admin creates a ticket By Sean Et Cetera	2	Sean Et Cetera	322	Sep. 02, 2020 01:31 PM Sean Et Cetera
Workflow Designer	Adding attachments to Workflows By Scottface	4	Scottface	1993	Sep. 02, 2020 07:18 AM Scottface
Self-Service Portal & Knowledge Base	Show "due date" on end user portal By maqsa	8	maqsa	5650	Sep. 02, 2020 02:39 AM alefabian
SysAid News	We’re kicking off a new Workshop Series, so don’t say you didn’t know :) By DenaWF	1	DenaWF	912	Sep. 01, 2020 11:32 AM CPun
Self-Service Portal & Knowledge Base	Pictures in KB item when using cloud By ljensen	10	ljensen	5114	Aug. 28, 2020 07:51 AM DragonPower
SysAid News	Announcing NEW SysAid On-Prem v20.2 - download now! By DenaWF	0	DenaWF	432	Aug. 27, 2020 04:47 AM DenaWF
Help Desk	Filter to Export to Excel does not work By erick_correa	10	erick_correa	831	Aug. 25, 2020 03:45 PM bgairrett
Workshop Series "I didn't know I can do that"	Welcome to the "I didn't know I can do that!" (with SysAid) forum By DenaWF	1	DenaWF	1675	Aug. 25, 2020 11:10 AM doron.youngerwood
Help Desk	Status Drop Down is not accessable on specific ticket By Steve_IT_FPST	11	Steve_IT_FPST	382	Aug. 24, 2020 02:30 PM Karlson
Analyzer/Reporting	Daily report on tickets closed by an admin By Sean Et Cetera	2	Sean Et Cetera	364	Aug. 24, 2020 02:10 PM Sean Et Cetera
SysAid News	Merge Tickets FR#26619 - Released in 18.1.20 By Danny Tashiev	6	Danny Tashiev	3274	Aug. 23, 2020 03:10 AM DenaWF
Help Desk	Ability to Change Status when tech sends message on Incident or Request By rward6	2	rward6	490	Aug. 21, 2020 11:56 AM Karlson
SysAid Integration	Azure AD integration installed...now what? By derekmchugh	0	derekmchugh	201	Sep. 06, 2020 09:55 AM derekmchugh
Online Help	Service Catalog By EisenmanAvi	10	EisenmanAvi	11986	Aug. 20, 2020 04:02 AM UniLim
Help Desk	Older SysAid installation files By Alex_K_FFM	3	Alex_K_FFM	590	Aug. 18, 2020 11:35 AM Karlson
SysAid Integration	Admin has to relogin By AnthonySysaid	0	AnthonySysaid	168	Sep. 06, 2020 09:55 AM AnthonySysaid
Help Desk	broke my view By Jagnuts	5	Jagnuts	7465	Aug. 11, 2020 11:42 PM LukeV
Help Desk	How to modify the Incident template By Niz	6	Niz	712	Aug. 11, 2020 03:07 PM Niz
General IT Discussions	experience with outsourcing services By Sundy Jenner	0	Sundy Jenner	394	Sep. 06, 2020 09:57 AM Sundy Jenner
SysAid News	Something special for you to celebrate today! By DenaWF	0	DenaWF	978	Jul. 31, 2020 03:34 AM DenaWF
Help Desk	Reusing SR Custom Lists - Chaning/Deleting Values By DanielH	0	DanielH	934	Jul. 30, 2020 11:53 PM DanielH
SysAid Newcomers	Assign SR to Admins On Reply By michaeljames	0	michaeljames	1143	Jul. 30, 2020 06:01 PM michaeljames
SysAid Installation & Beyond	Full Installation Software By Jason 1 2 3	38	Jason	43849	Jul. 29, 2020 10:02 PM na
Help Desk	Text and checkbox on Incident Submission Form By Erik van Sluijs	2	Erik van Sluijs	1944	Jul. 25, 2020 03:24 AM sheela
Help Desk	Pin headers to top of lists By RedbeardTheTech	0	RedbeardTheTech	842	Jul. 24, 2020 03:35 PM RedbeardTheTech
Help Desk	Edit Default Basic/Advanced Request Template By david.york	4	david.york	8220	Jul. 21, 2020 08:50 AM mgfugett
Help Desk	Notifications HTML By DadMan	3	DadMan	1518	Jul. 20, 2020 08:22 AM alefabian
SysAid News	Q2 product recap [webinar invite] By DenaWF	0	DenaWF	959	Jul. 20, 2020 03:53 AM DenaWF
Help Desk	Notes not saving to an SR for users when using the Self Service Portal. By tfcumn	3	tfcumn	1201	Jul. 17, 2020 11:44 AM tfcumn
Help Desk	API create service request with specific type By Hachifac	0	Hachifac	186	Sep. 06, 2020 09:47 AM Hachifac
SysAid Installation & Beyond	Receiving error installing Sysaid - Receiving "Account Initialization Error" By ASLUNA	0	ASLUNA	989	Jul. 16, 2020 10:07 AM ASLUNA
Asset Management	Sysaid agent manual install successful - asset not showing up By srahal	0	srahal	182	Sep. 06, 2020 09:49 AM srahal
Asset Management	Sysaid agent manual install successful - asset not showing up By srahal	0	srahal	182	Sep. 06, 2020 09:48 AM srahal
Analyzer/Reporting	Dynamic Date Filter By SergeIT	2	SergeIT	3214	Jul. 13, 2020 05:11 PM Lauro
SysAid News	New ‘Worksafe App’ now available as a FREE add-on By DenaWF	1	DenaWF	1460	Jul. 20, 2020 03:20 AM Kusya123
Asset Management	Low Disk Space Alerts By ekrocker	1	ekrocker	13404	Jul. 08, 2020 05:21 PM LizaD
Online Help	Routing Rules List By EisenmanAvi	2	EisenmanAvi	5088	Jul. 08, 2020 05:17 PM BrianRDavis
SysAid Integration	Need OAuth Documentation to integrate By rockey	0	rockey	1842	Jul. 08, 2020 07:30 AM rockey
SysAid Integration	List of all software installed by Get or Post [HTTP rest api] By giosal	0	giosal	1201	Jul. 06, 2020 07:32 AM giosal
Help Desk	list of all software installed by get or post rest api By giosal	0	giosal	1265	Jul. 06, 2020 05:01 AM giosal
Asset Management	Hi By Jane Robertson	0	Jane Robertson	1343	Jul. 03, 2020 10:34 AM Jane Robertson
SysAid Installation & Beyond	Making effective GPO to copy and install bat file to user comp to remove onprem agent By John the App Helper	0	John the App Helper	1522	Jul. 02, 2020 09:04 PM John the App Helper
Help Desk	HTTPS Certificate Problem in WebSite By erick_correa	1	erick_correa	1435	Jul. 02, 2020 05:44 PM Mills College
Help Desk	License Expired By l30nardo	1	l30nardo	1506	Jul. 02, 2020 01:13 AM SCADAPat
SysAid Newcomers	new to sysaid - any tips and tricks out there? By DarkStar	0	DarkStar	189	Sep. 06, 2020 09:46 AM DarkStar
Help Desk	Set Relational multi-value list via escalation rule By paul.lawrence	1	paul.lawrence	1546	Jun. 29, 2020 01:03 PM paul.lawrence
SysAid Integration	Incoming mail stopped working By ReneBenjamin	7	ReneBenjamin	3329	Sep. 06, 2020 09:55 AM JayRy
Asset Management	Batch manage Assets By scooter1139	5	scooter1139	4258	Jun. 29, 2020 09:54 AM dalnanra
Online Help	Self-Service Portal Settings By EisenmanAvi 1 2	17	EisenmanAvi	11832	Jun. 26, 2020 02:49 PM Scanda
Help Desk	Life just got easier with Merge Tickets By Oded M	9	Oded M	44059	Jun. 25, 2020 10:10 PM SH-KAZ
Online Help	Customize and Run a Report By EisenmanAvi	12	EisenmanAvi	10319	Jun. 25, 2020 05:33 PM Dragan
Help Desk	Setting the categories from a query string in order to create a Favorite By DragonPower	0	DragonPower	1476	Jun. 24, 2020 11:21 AM DragonPower
Help Desk	CMDB TAG By rwandaCC	1	rwandaCC	1600	Jun. 24, 2020 10:25 AM alefabian
SysAid Newcomers	RDS Question By ASLUNA	0	ASLUNA	1806	Jun. 23, 2020 12:21 PM ASLUNA
SysAid Integration	Unable to login using SysAid API By Qasim	7	Qasim	4904	Sep. 06, 2020 09:55 AM RRiv
SysAid Integration	REST API - login timeouts By RRiv	0	RRiv	184	Sep. 06, 2020 09:55 AM RRiv
Online Help	On-Demand Advanced Setup Guide By David Cohen	1	David Cohen	32187	Jun. 15, 2020 01:05 PM EvalNick
SysAid Integration	Cannot get offset to work properly with Rest API By philsal	0	philsal	204	Sep. 06, 2020 09:55 AM philsal
SysAid Chat	Managing Chat-User Accounts By Wolf Rider DSC	0	Wolf Rider DSC	2660	Jun. 11, 2020 06:13 PM Wolf Rider DSC
Self-Service Portal & Knowledge Base	Password Self-Service > AD > G Suite sync By Tatiana	0	Tatiana	2504	Jun. 11, 2020 06:12 AM Tatiana
Help Desk	Deleting notes out of a template By Spikeycloud	5	Spikeycloud	2856	Jun. 10, 2020 06:31 AM Crissmiller
Self-Service Portal & Knowledge Base	Archiving - How Does It Work? By SBM.ChrisW	1	SBM.ChrisW	7012	Jun. 10, 2020 01:49 AM Max_Soe
SysAid ITIL Best Practices	Building Workflow into Incidents and Service Requests By JeffcoTest	2	JeffcoTest	16497	Jun. 10, 2020 01:34 AM Max_Soe
Analyzer/Reporting	iReport not opening? Java 8 may be the issue By Cael	7	Cael	40063	Sep. 06, 2020 09:51 AM Kanna
Help Desk	Email notifications sent to General Group as well as Admin Group By byransays	7	byransays	1870	Jun. 04, 2020 03:00 AM alefabian
SysAid News	Thank you for helping us win a CODiE! By DenaWF	1	DenaWF	2299	Jun. 03, 2020 01:47 PM doron.youngerwood
Help Desk	Date Format in Correct By geekycop	4	geekycop	3161	Jun. 02, 2020 12:38 PM mjhambrecht
Help Desk	XSS Vulnerability By lodestone_will	0	lodestone_will	1807	May. 28, 2020 03:30 PM lodestone_will
Help Desk	Non Admin Receiving Incidents, as planned By ABQHCH	0	ABQHCH	156	Sep. 06, 2020 09:47 AM ABQHCH
Help Desk	Supervised Tickets - Where is user data pulled from? By WVDL	3	WVDL	3846	May. 27, 2020 09:28 AM GSessine
Help Desk	How to Notify Multiple Admins When a Ticket is Assigned to Someone? By IT_Desktop_Tech	1	IT_Desktop_Tech	3178	May. 26, 2020 03:05 AM alefabian
Help Desk	Goes straight to error.jsp page By Spheniscidae	10	Spheniscidae	5899	May. 22, 2020 04:14 PM Francis Li
Help Desk	Other than email and self-service portal, what's your top channel of choice for users to contact you By Oded M	7	Oded M	8832	Sep. 06, 2020 09:47 AM AldoHills
Asset Management	Default device type classifications from SNMP By Joseph B	14	Joseph B	8613	May. 21, 2020 02:00 PM Thomas406
Help Desk	Ticket links go to Admin Portal By Terry K	3	Terry K	9995	May. 18, 2020 12:09 PM DenaWF
SysAid Integration	Integration with Microsoft Teams By lmartin	3	lmartin	23455	Sep. 06, 2020 09:55 AM AldoHills
Spanish Translation	Laguage Change By ipiedra	0	ipiedra	5858	May. 14, 2020 05:31 PM ipiedra
Help Desk	Delete cloud site and forum login By AlpineIT	0	AlpineIT	6593	May. 14, 2020 04:09 PM AlpineIT
Self-Service Portal & Knowledge Base	Add more custom fields By RayNow	3	RayNow	2635	Sep. 06, 2020 09:50 AM MaxHennatSpire
Help Desk	Email piping By ddtrj	0	ddtrj	2906	May. 18, 2020 11:32 AM ddtrj
Online Help	Side Panel Widgets By EisenmanAvi 1 2	15	EisenmanAvi	25037	May. 14, 2020 03:26 AM MarkF
Help Desk	Enable Custom or Personalized Views By Drone	1	Drone	3446	May. 14, 2020 02:12 AM Oded M
Help Desk	BI Analytics questions By Isaac_Gutierrez	1	Isaac_Gutierrez	3391	May. 14, 2020 02:11 AM Oded M
SysAid Newcomers	new user issues By KellyOSL	0	KellyOSL	410	Sep. 06, 2020 09:46 AM KellyOSL
Help Desk	Incident to change management By chalupabatman	5	chalupabatman	5608	May. 13, 2020 12:08 PM DenaWF
Help Desk	Element Overlap When Horizontal Space is Limited By Wolf Rider DSC	6	Wolf Rider DSC	19883	May. 08, 2020 09:58 AM Wolf Rider DSC
Analyzer/Reporting	Design reports using Jasper iReport. What version to use? By haakon	2	haakon	10308	May. 06, 2020 05:34 PM NickC2525
SysAid News	Supporting you through COVID-19 and beyond By DenaWF	0	DenaWF	16825	May. 06, 2020 12:58 PM DenaWF
Help Desk	Cant open hyperlink to Sysaid tickets in word docs By eldridge1988	0	eldridge1988	7146	May. 12, 2020 11:12 AM eldridge1988
Help Desk	Incidents unavailable By AlpineIT	2	AlpineIT	11223	May. 05, 2020 11:45 AM AlpineIT
Help Desk	Reporting Service Desk SLA % By Guyz4	0	Guyz4	4870	May. 05, 2020 11:43 AM Guyz4
Portuguese Translation	Tradução Português-BR By Maxtec	2	Maxtec	11103	Apr. 30, 2020 02:38 PM Robson de Oliveira Carvalho
Portuguese Translation	Tradução Português-Brasil By Robson de Oliveira Carvalho	2	Robson de Oliveira Carvalho	4622	Apr. 30, 2020 02:36 PM Robson de Oliveira Carvalho
Analyzer/Reporting	Creating Report for daily SR's that is granular to the hour. By Stargon	0	Stargon	5840	Apr. 30, 2020 10:54 AM Stargon
SysAid Integration	SysAid Third-Party Integrations By Oded M 1 2 3 … 9 10 11	164	Oded M	183599	Sep. 06, 2020 09:55 AM Deepika
SysAid News	Sign up for the FREE Workshop: Workflows 101 By CPun	0	CPun	26564	Apr. 28, 2020 08:58 AM CPun
English Translation	traducao portugues By SaporeIT	0	SaporeIT	8190	Apr. 25, 2020 10:32 AM SaporeIT

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