Settings

End-User Portal

End-User Portal Settings

 

This page allows you to configure settings for the End-User Portal. Be sure to click Save when you are done making changes to this page.

 

Enable requests submission from the user portal
If this is enabled, end users are able to submit requests from the user portal.
Enable workflow actions (ITSM edition only)
This allows end users to access their workflow actions in the End-User Portal.
Add end-user notes to
When end users add notes to a service record, the notes are added either to the Notes field or the Description field.
Use this code to integrate...
If you would like your end users to access the End-User Portal from a page within your website, you can use the code provided here to embed the End-User Portal in an IFRAME within that web page.
use CI instead of asset
For administrators who have customized the End-User Portal HTML files, this adds code to the HTML files to include the Main CI field instead of the Main Asset field on the Submit Incident form. The list of CIs available to the end user includes only CIs that belong to that end user, as determined under User's asset determined by.
Enable Incident templates
For administrators who have customized the End-User Portal/Self-Service Portal HTML files, this adds code to the HTML files to include the Template bar on the Submit Incident form.
Navigation arrows alignment in EUP
Select if the navigation arrows are aligned with the right or left of the page.
 
 
 
 
 
 

 

See also:

Customizing the End-User Portal Submit Incident form

Customizing the End-User Portal View Your Service History list