Self-Service Portal

Frequently Asked Questions

The Frequently Asked Questions (FAQ) page gives you an opportunity to find answers to commonly asked questions without needing to contact the IT department. Always make sure to check the FAQ before submitting a service record, as the FAQ can often provide you with an immediate solution for your issue without having to involve your IT team.


KB Main Page


How do I find the FAQ that I need?


To get the most out of the FAQ, you need to know how to find the item that best describes the problem you're facing.

To find the right FAQ (Knowledge Base article):


The middle column displays the titles of all the articles from a specified category. You can sort the articles that appear in this list with the drop-down menu at the top. Sorting allows you to choose only the articles that:

When you've located the desired article, click the title to view it (see Viewing).


SysAid displays Knowledge Base articles directly in the Viewing Pane.



Top bar:
At the very top-left corner of the Viewing Pane, there is a voting feature, which can help you determine which articles are most valuable. For more information, see Voting for articles.


Next to the voting feature is the Views counter, which shows you how many times the article has been viewed.


In the top-right corner, click to open a print preview screen for the article.


Article content:
Breadcrumbs at the top of the article display your exact location within the FAQ tree, followed by the article's title in large letters, followed by the question and then the answer in the main content section.

If an article has any attachments, they are displayed at the bottom of the article.


To see all the extra article data, such as when the article was created, how many people viewed it, tags, etc., scroll down to the bottom of the Viewing Pane.


article information


Voting for articles


At the top of each article (in the Viewing Pane) is the voting feature.


Here, you can vote positively or negatively for the selected article, by clicking the thumbs up or thumbs down icon, respectively. You can then find the articles that have the highest positive ratings, by sorting them by Votes in your search (see Sorting).