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First steps with SysAid

Implementation stage, Onboarding, Bootcamp, and all the magic of new beginnings :)

  • 56 Posts
  • 115 Replies
56 Posts
T
TristNew SysMate
posted in First steps with SysAid
Can't log in to the newly created free cloud account

Hi there, I signed up for a free cloud account with login credential which does not work when attempted at 3 different browsers with the following error message: "Incorrect account ID. Letters must be typed in the correct case. Please make sure the Caps Lock key is disabled." Seem likes a common issue? Thanks.

180
T
4 years ago
S
SteveJHexaNew SysMate
posted in First steps with SysAid
Can't login to Free Cloud account

I have setup a free cloud account and was sent the login details which allowed me to login fine. No more than 3hrs later i have tried to login again and it won't accept the credentials, even though i haven't changed anything. I tried to reset the password but it tells me it doesn't recognise the username/email address of the account i am trying to reset. Any ideas? SysAid support bluntly refusing to help as I'm not a paying customer. I might be a paying customer in the future but if i can't even logon to use the product then they are never going to win my business.

354
S
4 years ago
M
michaeljamesNew SysMate
posted in First steps with SysAid
Assign SR to Admins On Reply

I'm looking to see if there is a way to assign a SR to an admin when they either send a message or post a note. Currently, it stays assigned to the group unless we manually change it. I've also noticed that the status stays on "new" even when an admin adds a note/sends a message or the end user adds a note. Any help would be awesome. Thanks!

110
M
4 years ago
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ASLUNANew SysMate
posted in First steps with SysAid
RDS Question

We have a site in the US and a site in the Phillipines. Our sysaid server, we are considering putting in a DMZ to make it internet facing. We only use sysaid for helpdesk ticketing. Would we need an RDS server for this setup? I don't entirely understand what purpose an RDS server would serve if just using the sysaid server for helpdesk ticketing. Anyhow have an answer on that?

710
A
4 years ago
DenaWF
DenaWFCollaborator
posted in First steps with SysAid
SysAid Virtual Bootcamp - you’re invited - April 1st

Hi all, On behalf of Sarah Lahav, our CEO, I’m really pleased to let you know about our upcoming virtual (well, of course!) event that we’re offering for free, so we can help you guys during this difficult time. I’ve listed below all the details – please read to the end so you’ll know why you need to register, no matter what. What is it? It’s a 1-day event taking place on April 1st. Think of it as a speed course to get you acquainted with the core functionalities of SysAid and how to use them – for the benefit of your team as well as your end users. You’ll get a full day (7 hours including a 1-hour break) of sessions with SysAid product experts who will share their knowledge, best practices, and practical tips, plus answer all your questions live. Who should attend? New SysAid customers of course, but also those of you who may have been around for a bit but have forgotten to read the release notes ;) How can I register? Please register at the following link: https://register.go

221
DenaWF
4 years ago
C
citykidzNew SysMate
posted in First steps with SysAid
Differences between Free, Basic, Full and Enterprise

I thought I signed up for the Free service in cloud. Got a *.ourit.support URL. However, the user portal says it's v14.4.22 Pro Edition. There appears to be no way to distinguish what features are in the Free version from the others. I work for a nonprofit that has a zero dollar budget for this sort of thing. So I need to know from the get-go what features I can use, and which are going to go away in 30 days (or whatever). Could someone point me to a comparison matrix or something? Thanks!

2654
alefabian
Active talker
4 years ago

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