Unable to create SR with 3 Category levels via REST API
Hi
Im trying to create an SR using the REST API via Postman (initially), however although the SR is created not all the fields are updated. I know the values exist and match in the SysAid system.
From the below sample JSON, the problem_sub_type and third_level_category fields, and the custom field CustomColumn405sr date/time field don't update (also tried the update SR API - I get the same result).
POST /api/v1/sr/
application/json
{
"info": [
{"key":"problem_type","value":"Backup"},
{"key":"problem_sub_type","value":"Generator"},
{"key":"third_level_category","value":"Fault"},
{"key":"title","value":"Test SR"},
{"key":"description","value":"Generator"},
{"key":"impact","value":"4"},
{"key":"urgency","value":"4"},
{"key":"CustomColumn405sr", "value" : 1617788641080}
]
}
Create API returned 200 Ok and the JOSN of the created SR. Update API returns 200 Ok and '1' in the response
