I’m trying to find the API key to create a RESTful API between SysAid’s Copilot and our company’s intranet.
How do you get the phone number from the SSP My Settings to appear in the Service Desk when an end user submits a ticket?Christine
I am attempting to set up our SSP so that supervisors can see tickets from their direct reports and not from other staff. How do I do this?
Currently our notification emails to admins contains the link to attachments, but is there a way to have the attachment if it is a picture to appear within the email message, so the admin does not have to download or open another app to view the attachment?
No ticket can be closed or modified because of this error message. How can this be solved? Thanks in advance
On Prem CustomerOur Asset management module is ingesting devices with DHCP as the device type, only showing its IP address and some login history information, is this normal. When I looked at the C:\Program Files\SysAidServer\root\WEB-INF\agentfiles folder, it is empty, is this normal behavior. Do I need to delete these stale entries periodically? What is the root cause of this? These are mostly Dell and Getac laptop devices that have been disjoined/renamed/rejoined to the domain. All have Absolute Secure Access with a virtual NIC when connected to the domain, but the DELL-%SERIAL% for the Dell devices are consistent.
I have implemented SysAId Copilot and I have connected MSteams however Copilot doesn’t work with Msteams. I can list my tickets but I can’t interact like Ai Chatbot copilot, Someone have had the same problem?
I’m able to use the login endpoint to retrieve a cookie, and then use that cookie string to request other GET endpoints to return information on users or service request templates…But when I go to create a new service request, I get a very unhelpful Error 500 no matter what I try.I’m currently trying to POST against: /api/v1/sr?view=mobile&type=incident&template=29I’m using ‘mobile’ as the view because it’s the only string I can get to return anything. As far as I can tell, we only have a ‘DEFAULT’ view setup in Sysaid, but providing ‘default’ as the view URL parameter or not specifying the view URL parameter always returns the Error 500 message, while providing ‘mobile’ as the view URL at least returns "The following mandatory fields are missing: [problem_type, title, status, urgency, impact, priority, request_user, description]" if they are not provided.So, with a header containing my cookie and Content-Type: application/json, and my request body:{ "info": [ {"key"
We are preparing to roll out the SSP to our customers. We would like to turn off the Email Integration so that they can only submit & respond to tickets through the portal to the service desk ticket. Does SysAid have the ability to do this?Thanks,Christine
We allow guests to access our system. How does it record the guest contact information when creating a service record from the Chatbot.
Hello, I am new to Sysaid and have inherited a system that was setup by another admin. We are currently only using it for the helpdesk but I would like to dig deeper into the other aspects, remote access, asset management, etc. But right now I am looking to clean up ticketing. Is there a way to auto assign a ticket once an admin has replied to it?
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