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I am looking to redesign my Incident request form and could sure use some recommendations from those who are happy with the forms they have developed. If you have a screenshot of a form that you’ve created please share it out. I would greatly appreciate the assistance.
I work across several computers at different locations. Am noticing that my ticket views do not follow my sysaid profile. I”ve had to recreate them on each computer. Is this how it currently works or am I missing a setting?
So we have a current challenge I am trying to overcome. Basically every time a user replies their organisation adds a space between the ticket number so for example the system would expect #12,000 but it ends up like this #12, 000 Any suggestions on how to remove the space? The current issue is it will create a new ticket and merging while possible isn’t ideal.
I want to have a field when looking at a requestor’s ticket that will also list the other tickets they currently have active. Is there a way to do this?
Our install is on prem and we use the Admin Portal for completing workflow action items. Is there a way to either enable a custom field based upon a list selection or make that custom field required, again based upon a list selection? Many thanks.
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