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Self-Service Portal

Self-Service Portal, Service Catalog, Web Forms, Password Services, Branding and layout customization, end user experience and guides

  • 64 Posts
  • 162 Replies
64 Posts
G
gascaifeNew SysMate
posted in Self-Service Portal
Number of category levels in Request form

When adding 'Category' to the visible fields on the Request form within the Self Service Portal, it adds three levels. Is there a way that you can have it setup so it only adds two levels? Thanks in advance

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Coff96New SysMate
posted in Self-Service Portal
Custom SR Template in Self Service Portal

Hello I've set in the subtypes a new request template called "New employee". In the self service portal, I configured a new item that link to the template ID 10 (the id of the "New employee" template). In the self service portal everything is showing (icon, description etc.) but when it comes to open the item, it shows the basic template and not the template ID 10. Any guess on how to solve it? Many thanks!

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Active talker
rjackvony
Community Enthusiast
rjackvonyCommunity Enthusiast
posted in Self-Service Portal
Add Text Block

Hello: Is there a way to add a block of text on the incident template to provide the end users instructions or additional details when they submit? This is under ADMIN ==> SELF SERVICE PORTAL ==> Incident Submission Form. Thanks

560
alefabian
Active talker
T
TfetterolfNew SysMate
posted in Self-Service Portal
Add Custom boxes to SRView

On my sysaid I have created some custom action items/text boxes to our request forms and I was wondering how I would go about adding those boxes or any boxes to the SRview when someone is looking at their SR's in the SSP. Right now when someone looks at their requests in the SSP they only have the Description box and attachment box and that's it. I want it to display more information than just the description box.

590
alefabian
Active talker
René Rijk
Active talker
René RijkActive talker
posted in Self-Service Portal
Forgot password page

Hi everyone, I would love to see another way how end user can ask for a new password if they forgot it. I would love to see a form where the user only have to fill in his E-mail address. Why is the account needed? Why is the name needed? Just an Email must be enough. What if they forgot the account name or username. ( we all know that we have to remember way to much login data from all kinds of sites) If they can’t remember one of those, they have to send us an Email and ask for the data they need. This is an extra step for us and thus not wanted. Is it possible for now, or in a feature version? To set the page only to Email info? As said, I would love to see a much simpler way for lost password recovery. Thanks, René 😉

720
alefabian
Active talker
G
Community Enthusiast
GinAdminCommunity Enthusiast
posted in Self-Service Portal
Make Non-Automatic Sysaid Messages available to End Users through Self-Service Portal?

Is there any way to achieve this? I would like our end users to be able to see all communication on a ticket that was not an Automatic Email Message. I know there is an option to "Hide" all automatic messages in the Admin Portal, but End Users cannot see their communications on a ticket at this time. Any assistance would be greatly appreciated! Thank you, Gina Auer

410
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Community Enthusiast
W
WaterbottleNew SysMate
posted in Self-Service Portal
Submit a Video not showing in Chrome/FireFox

We are new to SysAid and have been having problems with video submission that we have not been able to nail down. It seems some devices can submit video as an attachment to an incident through the desktop agent and then the self service portal but other devices cannot. This does not seem to be tied to agent settings or account but I have discovered on working devices it still only works through Edge and not through Chrome or Firefox which makes me think it could be something specific in some browser configs. We have not set up any restrictions/policies/custom settings in our browsers and a reset to defaults or reinstall of the failing browser does nothing to help. Has anyone seen this in the past or is there a list of required browser settings perhaps? When the functionality does not work the agent runs, records the videos, stores it in temp but when the browser opens and you select submit an incident there is just no attach video options and no indication a video was taken at all,

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dbaileyNew SysMate
posted in Self-Service Portal
Self Service

Noobie here. I need to integrate the Password Enforcer Policy with SysAid. I need to integrate the API. Can someone point me in the right direction? Thanks in advance

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SWFamifedNew SysMate
posted in Self-Service Portal
Login using REST API

Hi, We try to communicate with Sysaid using the REST API. We found out that in order to query a SR we need to call the URL http://srvsysaid04:8080/api/v1/sr/1234567 and provide it with the TOKEN in the Authorization property of the headers. In order to get that TOKEN, we need to perform a login. We try using http://srvsysaid04:8080/api/v1/login/ and passing our user_name and password as parameters as described in the API. We don't receive an answer but rather a server error (500 - The server encountered an internal error (Request failed.) that prevented it from fulfilling this request) without more details. Has someone here already experienced this as well ? How to perform a REST login and get the TOKEN needed for further requests ? Thanks, Stephane

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RayNowNew SysMate
posted in Self-Service Portal
Add more custom fields

I know that I can add sr.cust_text1= and sr.cust_text2= on my service request form but could I add more like sr.cust_text3= sr.cust_text4= sr.cust_text5=? Thanks.

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M
Community Enthusiast
maqsaCommunity Enthusiast
posted in Self-Service Portal
Show "due date" on end user portal

Hello everyone, I just installed SysAid and I want to show to the end user the due date, such field is not shown by default in their view. Anyone knows how to show it? Thank you

700
alefabian
Active talker
Tatiana
Community Enthusiast
TatianaCommunity Enthusiast
posted in Self-Service Portal
Password Self-Service > AD > G Suite sync

Hello We are experiencing a weird issue with PSS and G Suite. When the user is first enrolled for PSS and attempt to change their password for the first time, it seems that Google does not pick it up correctly. Users are still able to log in to domain PCs (AD) but when trying to log in to their Google account, they cannot. Google says that the password was changed, but does not allow to log in with either new or old password. When they run the procedure again, all works suddenly. 😲 We went through all possible logs to trace any errors but all looks perfect. Did anyone come across this issue? We are expecting over 2000 students to enrol during the summer and we need to fix this. Help, please.

240
Tatiana
Community Enthusiast
A
a.davorNew SysMate
posted in Self-Service Portal
Deploying Password Self Service Windows Login Feature on Windows 10 PCs

Hello all, I need help with deploying the password self service windows login feature on a new set of PCs which are Windows 10. We had the feature on our PCs which were Windows 7 but recently replaced all. I have tried the process of deploying them using the SysAid tool but it does not seem to work. Can I have some assistance please? Thank you.

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mgfugettNew SysMate
posted in Self-Service Portal
Disable web portal

I would like the web portal to not work at all, is this possible? No login window, nothing showing, except a blank page

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