Sometimes, for various reasons, a call is in a state where it can't be closed because of something that has to happen in the future, but there is nothing that can be done until that time comes. For example: - someone logs a call to do something for them on a certain date (in the future) - most of a call is completed, but there is one task left that needs to be done in the future These calls are not ready to close, so they take up "space" on an active queue. It would be nice to be able to set a reminder time, then close the call and have it re-open automatically when the time comes. We already use reminders for warranty expiries, but i can't see how to make that work for this scenario. Thanks
Good afternoon. I've downloaded the Iphone app and can not figure out which URL needs to be used. It asks for the following: URL: Username Password I've used the URL that I typically use in Chrome on my laptop that I use daily. Am I missing something? Where could I verify the correct info that needs to go into the app. Thanks in advance!
Sometimes, SysAid likes to add a thousands separator in the ticket number, which might be just an aesthetic issue but I want users to see a very clear ticket number. As an example, our email subject format in Customize > Notifications > Email to end user regarding a service record is: ${StatusNotification} - ${Title} The rendered subject text is: Regarding Service Record #1,037 Replacement personal phone Can we agree that the ticket number should look like this: #1037 ? Thanks, Craig
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