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234 Posts
E
Evelyn_CortesNew SysMate
asked in Customize
Idioma personalizado por cliente

Se puede realizar en la herramienta alguna configuración por cliente que les permita a algunos visualizar la herramienta en Ingles y a otros en español?

962
Maayan Karstaedt
SysAider
Luuucax
LuuucaxNew SysMate
asked in Installations & Upgrades
service stopping working

Good afternoon friends!I'm having a problem with the service stopping, does anyone know how I can solve this?Half of our park works and the other half doesn't....I've contacted support but so far nothing....

1122
Maayan Karstaedt
SysAider
M
mmulliganNew SysMate
asked in Help Desk
How to Contact SysAid about an urgent problem?

Does anyone know how to contact SysAid about an urgent problem?Our users keep getting disabled. We had agreed with SysAid reduce the number of our licenses next month but on 2 occasions this week, all of our licenses have been disabled with no warning.Gal Nevah assisted us with this problem yesterday but they are not replying to us today and we have no other way to contact SysAid.Does anyone have a phone number for them?

3121
Maayan Karstaedt
SysAider
P
p_pimentonNew SysMate
asked in Asset Management
Download sysaid client

Hello, i need to update sysaid agent, but i cannot find where i can download (from your webpage)

6951
Maayan Karstaedt
SysAider
P
prashant_chavanNew SysMate
asked in Installations & Upgrades
SysAid Error message "HTTP Error 404. The requested resource is not found."

Hello, We are working with SysAid Version 15.2.05.101. Yesterday , There are error occurred, and SysAid stop working Error message as below. NOT FOUND __________________________ HTTP Error 404. The requested resource is not found. It is very much helpful if some one help in above case. Thank you in advance.

291
Maayan Karstaedt
SysAider
J
Jim Brown (Enable Scotland)New SysMate
asked in Service Automation
Include SLA details in auto notifications

It would be really useful t be able to include details of SLAs in to auto notifications sent to users. Currently this doesn't appear to be an option.

927
Maayan Karstaedt
SysAider
P
PatsyNew SysMate
asked in Service Automation
Set a reminder on an existing Service Record

Sometimes, for various reasons, a call is in a state where it can't be closed because of something that has to happen in the future, but there is nothing that can be done until that time comes. For example: - someone logs a call to do something for them on a certain date (in the future) - most of a call is completed, but there is one task left that needs to be done in the future These calls are not ready to close, so they take up "space" on an active queue. It would be nice to be able to set a reminder time, then close the call and have it re-open automatically when the time comes. We already use reminders for warranty expiries, but i can't see how to make that work for this scenario. Thanks

535
Maayan Karstaedt
SysAider
A
AlperNew SysMate
asked in Help Desk
How to sign into IPhone Sysaid App

Good afternoon. I've downloaded the Iphone app and can not figure out which URL needs to be used. It asks for the following: URL: Username Password I've used the URL that I typically use in Chrome on my laptop that I use daily. Am I missing something? Where could I verify the correct info that needs to go into the app. Thanks in advance!

361
Maayan Karstaedt
SysAider
C
Community Enthusiast
craig.silverCommunity Enthusiast
asked in Help Desk
Prevent thousands separator in ticket numbers

Sometimes, SysAid likes to add a thousands separator in the ticket number, which might be just an aesthetic issue but I want users to see a very clear ticket number. As an example, our email subject format in Customize > Notifications > Email to end user regarding a service record is: ${StatusNotification} - ${Title} The rendered subject text is: Regarding Service Record #1,037 Replacement personal phone Can we agree that the ticket number should look like this: #1037 ? Thanks, Craig

991
Maayan Karstaedt
SysAider

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