Getting Started

Has anyone successfully found a way to auto-populate the MacOS sysaid settings with the appropriate URL, ID, and Serial? I have this setup with the Windows MSI configuration, but would like to add this to my workflow for Mac onboarding as well. My workflow treats SysAid as one of many packages installed during onboarding, so I would much rather have this setup as opposed to the SysAid discovery server setup. That seems like another core service to maintain and therefore not the streamlined approach I would prefer.

new to the platform here, and looking for doc on HowTo of using this cloud-based platform to ‘do’ SNMP scanning , or some examples of How does sysaid Monitor switches / storage / NAS , etc. , assuming it does ….  and then any subsequent reports/template/alerting of discovered information. thnx

Where do I find the license file download for the on-prem install?Thanks in advance. 

Goodnight!!I'm new here!I bought an on premise license many years ago, and now I have had problems with my server.I had never done any updates!Is it possible to recover my purchase data and be able to install it again?HugsThanks!!

How do I install SysAid agent on the computers in my organization domain when i have the agen already installed on the RDS server

I want to deploy the sysaid agent via group policy. i have configured the group policy and the transforms MST file, but I dont see anything in the MST to deploy password services to the workstation login screen, am I missing something or can that only be deployed by using the agent deployment plan????? thanks for your help

Hi, As the licence is to expire soon, please send us the copy of the payment order, so that the renewal can be placed forward. Please send the payment order for renew to email address sead@bbi.ba and sistemski.odjel@bbi.ba . Thank you, Sead

I would like to make the description a drop down list for consistancy AND i would like to add a default time for a template. Is this possible?

Good afternoon We recently implemented SysAid mobile to enable our technicians to work on their incidents or create new incidents in the field.  However, when clicking on New Ticket, the screen is just blank and it shows ticket #0 Please help!

I’m writing a design document detailing the architecture of SysAid cloud. Would you happen to share a high-level view of the cloud architecture?

They helped me set up Azure with SSO, but I run a City IT, and we have a School System, the City Municipal side is all on Azure, but the Schools are all in Google.  We are hybrid, so both sides do also log into Active Directory.Unfortunately, before we purchased, the saleswoman said it would not be an issue integrating both with SSO, but that’s apparently not true and you can only SSO one of the two environments.  My problem is, even if I manually import School users, the SSO is trying to get them to log into M365 to log into the Sysaid portal.  Obviously for School users, that’s not possible, any way to get around this hurdle?  Do I need to redo the user inputs and just use two LDAP Intergrations instead (one for the school AD and one for the Municipal AD)?Not a huge deal if that’s what we need to do, it just sucks that we spent a full day on the call with Sysaid, where I mentioned this multiple times, and they never mentioned that it wouldn’t work.  Can someone confirm that this is h

I’m an admin of our sys aid (cloud) instance but don’t have options to add/edit/delete users in the Tool menu.  How do I get these permissions / or am I missing something?

Hello!My company has just transitioned from SysAid on premises to SysAid in the Cloud.I now need to migrate my code that accessed SysAid DB directly from local to Cloud.Can anyone help mw, by explaining what my options are?Can I still access the DB even in the cloud?Or do I have to use REST API?Or perhaps some other option. Thank you in advanceRudy

Hi, I want to install and trial the Sysaid, how can I obtain the license? I have request them but they send me us a link to meeting.

Hello,  Can you tell me where I can download the files for upgrade my SysAid on prem. Regards.

Hello, we have changed our license and received a temporary license. The invoice has been paid, but we have not received a final license. Now our license has expired. How do we get this now, as we know there is a war going on in Israel? And how can I import the license into the system when I get one since we can no longer log in. FYI, our system runs on Linux.Greetings Wolle

Hello there,We are currently running SysAid on Version v21.4.45 b17, and we want to update to the newest version possible (On-Prem).As a result, I have several questions in mind:While reading through the articles, I came across information stating that I cannot upgrade more than two versions at a time. The issue is that we plan to utilize a completely new VM and Database for the new version. Does this restriction still apply in this case?Furthermore, I am curious about whether we need new licenses for the updated version.Lastly, I am interested in knowing if it's possible to migrate the old tickets that are still active to the new database.Thank you for your assistance.Kind regardsPeter

Hello, I was trying to setup a docker installation on my Centos 8 distro. After following the instructions: - Download the zip - Copy the activation.xml in current dir - python3 SysAid.py install I opted for the MSSql installation When I view the logs after installation (docker logs -f sysaid_sysaid_1), I see the following in the logs: Error while checking connection: Exception while checking configuration: No suitable driver found for jdbc:jtds:sqlserver://mssql/sysaid It seems the JTDS driver is not incuded in the image (sysaid/sysaid_server_linux:20.3.64_12) Any help would be appreciated.

A success plan is a document that outlines your objectives for the future (could be quarterly, annual, or even multi-year) - a blueprint for achieving your business goals.Most businesses or departments create a success plan, but only a few create these with their vendors.The benefits are obvious: you create a sense of mutual accountability for your mutual growth - a sense of partnership that benefits both parties.  The Joint Success Plan doesn’t only include high level objectives, but also key activities and measurable results that your vendors and partners can help you achieve. It is a living document that will be revisited in different touchpoints throughout your vendor-client lifecycle to ensure that you’re on the right path for success.Here’s an example of a Joint Success Plan I created with one of my clients:Ask your Customer Success Manager to create one with you!

When I change categories in an incident or request the assigned to/process manager resets to None.  Where can I find the setting to turn this off? Thanks

I can see that Zoom Video Communications, Inc. is part of the SW Vendor and Classification in Patch Management Policy. But it does not give me the option to approve or show me versions that are in my environment. I also checked Patch Management and just do a basic search; it does not show me Zoom as well.I go to Software Products and add a new Software Product and I can see I have a few computers that have Zoom client installed using the query builder. Is there a chance that Zoom Video Communications Inc changed their name recently and now Patch Management policy or Patch Management won't list them in the correct slot?I am currently trying to update zoom to ensure it is the latest version through SysAid patch management.  

Hello Friends,Is there a way to set up a view in SysAid so help desk techs can view their tickets and sort the tickets by last updated time/date? Thanks!Reed

Hello, I need to download v9.0.533 Free, where can I get it?

Hi I am an administrator user of a free sysaid cloud account, hosted at https://nextmedia966.ourit.support For a few days, we have not been able to access the system, nor have we received notification emails. Can you help me on this matter please.