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169 Posts
H
HaresNew SysMate
asked in Installations & Upgrades
SysAid onboarding helped me set up Azure with SSO BUT

They helped me set up Azure with SSO, but I run a City IT, and we have a School System, the City Municipal side is all on Azure, but the Schools are all in Google.  We are hybrid, so both sides do also log into Active Directory.Unfortunately, before we purchased, the saleswoman said it would not be an issue integrating both with SSO, but that’s apparently not true and you can only SSO one of the two environments.  My problem is, even if I manually import School users, the SSO is trying to get them to log into M365 to log into the Sysaid portal.  Obviously for School users, that’s not possible, any way to get around this hurdle?  Do I need to redo the user inputs and just use two LDAP Intergrations instead (one for the school AD and one for the Municipal AD)?Not a huge deal if that’s what we need to do, it just sucks that we spent a full day on the call with Sysaid, where I mentioned this multiple times, and they never mentioned that it wouldn’t work.  Can someone confirm that this is h

1141
AlexanderChr
SysAider
1 year ago
R
rbrooks3135New SysMate
asked in First steps with SysAid
adding users

I’m an admin of our sys aid (cloud) instance but don’t have options to add/edit/delete users in the Tool menu.  How do I get these permissions / or am I missing something?

721
S
Community Enthusiast
1 year ago
R
Community Enthusiast
rgireyevCommunity Enthusiast
asked in Reach for the Cloud
DB access in the Clod version of SysAid

Hello!My company has just transitioned from SysAid on premises to SysAid in the Cloud.I now need to migrate my code that accessed SysAid DB directly from local to Cloud.Can anyone help mw, by explaining what my options are?Can I still access the DB even in the cloud?Or do I have to use REST API?Or perhaps some other option. Thank you in advanceRudy

854
R
Community Enthusiast
1 year ago
H
Hala PakerNew SysMate
asked in Installations & Upgrades
Trial License Helping

Hi, I want to install and trial the Sysaid, how can I obtain the license? I have request them but they send me us a link to meeting.

711
S
Community Enthusiast
1 year ago
E
erodriguezgNew SysMate
asked in Installations & Upgrades
Download files for upgrade to 22.1

Hello,  Can you tell me where I can download the files for upgrade my SysAid on prem. Regards.

2632
E
1 year ago
wolle
Community Enthusiast
wolleCommunity Enthusiast
asked in Installations & Upgrades
license has expired

Hello, we have changed our license and received a temporary license. The invoice has been paid, but we have not received a final license. Now our license has expired. How do we get this now, as we know there is a war going on in Israel? And how can I import the license into the system when I get one since we can no longer log in. FYI, our system runs on Linux.Greetings Wolle

1852
claudiu.baciu
SysAider
1 year ago
P
PeddaNew SysMate
asked in Installations & Upgrades
Migration from v21.4.45 to the newest version

Hello there,We are currently running SysAid on Version v21.4.45 b17, and we want to update to the newest version possible (On-Prem).As a result, I have several questions in mind:While reading through the articles, I came across information stating that I cannot upgrade more than two versions at a time. The issue is that we plan to utilize a completely new VM and Database for the new version. Does this restriction still apply in this case?Furthermore, I am curious about whether we need new licenses for the updated version.Lastly, I am interested in knowing if it's possible to migrate the old tickets that are still active to the new database.Thank you for your assistance.Kind regardsPeter

1253
P
1 year ago
D
dgoodNew SysMate
posted in Installations & Upgrades
Docker installation - No suitable driver found

Hello, I was trying to setup a docker installation on my Centos 8 distro. After following the instructions: - Download the zip - Copy the activation.xml in current dir - python3 SysAid.py install I opted for the MSSql installation When I view the logs after installation (docker logs -f sysaid_sysaid_1), I see the following in the logs: Error while checking connection: Exception while checking configuration: No suitable driver found for jdbc:jtds:sqlserver://mssql/sysaid It seems the JTDS driver is not incuded in the image (sysaid/sysaid_server_linux:20.3.64_12) Any help would be appreciated.

831
I
1 year ago
Miron
SysAider
MironSysAider
posted in First steps with SysAid
Why you should always prepare a success plan with your vendors

A success plan is a document that outlines your objectives for the future (could be quarterly, annual, or even multi-year) - a blueprint for achieving your business goals.Most businesses or departments create a success plan, but only a few create these with their vendors.The benefits are obvious: you create a sense of mutual accountability for your mutual growth - a sense of partnership that benefits both parties.  The Joint Success Plan doesn’t only include high level objectives, but also key activities and measurable results that your vendors and partners can help you achieve. It is a living document that will be revisited in different touchpoints throughout your vendor-client lifecycle to ensure that you’re on the right path for success.Here’s an example of a Joint Success Plan I created with one of my clients:Ask your Customer Success Manager to create one with you!

2613
C
SysAider
1 year ago
A
Community Enthusiast
Antonio GSUCommunity Enthusiast
asked in First steps with SysAid
How do I stop the Assigned to/Process Manager from changing to none after changing categories?

When I change categories in an incident or request the assigned to/process manager resets to None.  Where can I find the setting to turn this off? Thanks

841
I
SysAider
1 year ago
BobbyR
BobbyRNew SysMate
posted in Installations & Upgrades
How to deploy Agent using Microsoft InTune for MDM devices?

At our site, we have student laptops that are managed remotely using Microsoft InTune. I have the ability to deploy an EXE or MSI program from within the Intune portal. I would like to deploy the SysAid agent MSI this way, is there a way to do this? There is an option for "command-line arguments" from within InTune, does anyone know the command-line switches to use for (Account, SysAid URL, Serial Number, RDS Name, RDS URL)?

6764
BobbyR
1 year ago
P
PoiNew SysMate
asked in First steps with SysAid
Issue with 3rd party app, Zoom.

I can see that Zoom Video Communications, Inc. is part of the SW Vendor and Classification in Patch Management Policy. But it does not give me the option to approve or show me versions that are in my environment. I also checked Patch Management and just do a basic search; it does not show me Zoom as well.I go to Software Products and add a new Software Product and I can see I have a few computers that have Zoom client installed using the query builder. Is there a chance that Zoom Video Communications Inc changed their name recently and now Patch Management policy or Patch Management won't list them in the correct slot?I am currently trying to update zoom to ensure it is the latest version through SysAid patch management.  

441
P
1 year ago
Ilan
SysAider
IlanSysAider
published in Reach for the Cloud
[On-demand] Reach for the Cloud for HealthcareNews

Hi SysMates, Our Reach for the Cloud webinar for Healthcare organizations is in the books.  We had a deep discussion on how to protect patient data privacy and prevent nightmarish IT situations. AWS expert, Yin Cai addressed the crucial role of the Cloud in securely storing and managing Healthcare data.  In addition, Michael Hughes shared his story in a genuine and relatable way, using real-life examples that resonated with our audience. Now you can recap on any specifics or just listen again closer. Enjoy! 

210
Ilan
SysAider
1 year ago
R
Community Enthusiast
Reed the SwedeCommunity Enthusiast
asked in First steps with SysAid
How do you sort by last updated date?

Hello Friends,Is there a way to set up a view in SysAid so help desk techs can view their tickets and sort the tickets by last updated time/date? Thanks!Reed

711
iulian.olaru
SysAider
1 year ago
M
Active talker
MichalUVTActive talker
posted in Installations & Upgrades
Downloading older version of Sysaid

Hello, I need to download v9.0.533 Free, where can I get it?

25522
M
Active talker
1 year ago
A
alil oinomed leNew SysMate
posted in Reach for the Cloud
SysAid free edition not working

Hi I am an administrator user of a free sysaid cloud account, hosted at https://nextmedia966.ourit.support For a few days, we have not been able to access the system, nor have we received notification emails. Can you help me on this matter please.

1132
A
1 year ago
J
John the App HelperNew SysMate
asked in Installations & Upgrades
How do I get the SysAid Agent updated on our endpoints?

Our company utilizes SysAid Cloud.  There is an onprem assisting server from which RDS runs and SysAid Agent is pushed out.  It has been installing version 23.2.30.54 on new computers without any prior installation.  The other 240 computers are running the same version 20.3.30.64 , that they have been running for the last 2  ½ years.  How do I get the old agent replaced with the new agent on these endpoints.  The assisting server has the new version.

2503
J
1 year ago
A
AnderVNew SysMate
asked in First steps with SysAid
API REST ENDPOINTS SYSAID

Hello everyone   I am trying to work with the sysaid api and I would like to know if there is any way to have the list of endpoints of each functionality that can be obtained from the sysaid api. And we have a ticket to connect postman with the sysaid enviroment.

2623
A
1 year ago
G
given.mNew SysMate
posted in Installations & Upgrades
After sales support

Hi Members, is anyone experiencing a rather no after sales support from SysAid Tech Team ??, I have logged two incidents with them for the past two months and haven't received any contact as yet.

551
G
1 year ago
A
AvgerinosNew SysMate
asked in Installations & Upgrades
outgoing deep ssl scanning

Hello Long time reader first time poster so bear with me. In my environment there is a legal need to scan every incoming and outgoing connection using our firewall (fortigate - deep ssl ) . The only functionality that is broken is no mail fetching due to ssl mismatch.  So my real question is : does the platform use different keystone than windows server root authority for outgoing connections ? I need to place my certificate somewhere, but all my tries were failed to say the least. Any ideas fellow sysaiders ?(Have searched the docs , forums, to N/A) Thank you 

1024
S
SysAider
1 year ago
D
dave.fremethNew SysMate
asked in Installations & Upgrades
Renew SSL Cert

Could you please provide steps how to renew our current SSL certificate in SysAid Tomcat? Thanks a lot

6354
S
SysAider
1 year ago
I
infoMarleeNew SysMate
asked in First steps with SysAid
API - Python

Hi All,Has anyone successfully created a Python script to query the Sysaid API? I’ve been struggling to get this working … POSTMAN is working fine though.  Just wondered if anyone had a sample script i could look at.   Thanks, 

2793
S
SysAider
1 year ago
A
AurelNew SysMate
asked in First steps with SysAid
On-Call Person

Hi guys, I am new with SysAid and was wondering how you deal with on-call personnel/tickets. We have scheduled on call person and would like to notify them when a ticket is submitted or NOT assigned after 10 minutes it was submitted. How do you notify the on call person when the on call person changes every week? We are trying to minimize the number of emails being received by the other Admins so sending a notice to the group, hopefully, is not the way we have to go.We are using teh SysAid clou.

641
S
SysAider
1 year ago
R
runi-devNew SysMate
posted in First steps with SysAid
Guidance with the REST API and c#

Hi everyone,I’m newbie to the SysAid and SysAid api and i need a guidance on how can i find a user by email and phone number or any other field?If i find him, how can i open a new ticket on his name?How can I update the ticket information (Description, solution, status and etc.)?My implementation will be using c#, currently i was able to do a login and with the cookie preform simple query for all user or user search by sending request to /v1/users/search?query=mySearchQuery&fields=display_name,email_address,secondary_email,first_name,last_name,cell_phone,phone but it didn’t help me to much as i wasn’t able to find what i was looking for.my SysAid is on-premLooking forward to your help and reply.Thanks.

2234
S
SysAider
1 year ago
O
OfirMYNew SysMate
asked in Installations & Upgrades
Renew SSL Cert

Hi, I’ve updated the path with the new cert name on server.xml file on the app server.Restart the SysAid server service and it still shows the old cert.What else should I do? 

1491
S
SysAider
1 year ago

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