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169 Posts
A
Community Enthusiast
asadulloh.somadCommunity Enthusiast
asked in Installations & Upgrades
Bad Query Error 22.1.65

Hello, I have Issue from upgrading from v21 to v22.1.65.After succesfully upgrade, I have a problem accessing online users page.  It looks like that, with error  “The list cannot be loaded, because it was defined with a bad query. Click "Customize View" to review the view settings and try again."This is the “Default” view, nothing change since first install. ThanksAsadulloh

481
Maayan Karstaedt
SysAider
2 years ago
M
mattkosterNew SysMate
asked in First steps with SysAid
Help with slack integration

Sysaid - All I want to do is get slack working at a basic level. Like if a new incident is open, we want notification to channel. How do we do this. We walked through the instructions, connection shows a success, everything looks good, but we don’t see any notifications. Help!

734
M
2 years ago
E
ElekostaNew SysMate
asked in Installations & Upgrades
jfxwebkit.dll doesn't match the file in setup's .cab file during the upgrade to 22.1.65

Hi,During the upgrade from 21.4.45 to 22.1.65 i received an CRC error:The file C:\….\SysAidServer\jre\bin\jfxwebkit.dll doesn't match the file in setup's .cab file. I ignored the error message. The setup finished successfully. Cannot see any issues till now. But should I expect any in future. Please advice.

702
E
2 years ago
P
PorageNew SysMate
posted in Installations & Upgrades
Updated Upgrade Kb article linked to "Latest Release" page

Sysaid has a professional services team to handle on premise upgrades, but for those of us who don't have the budget for a cloud implementation, or to contract PS it would be nice if the upgrade documentation was up to date and linked to the "Latest Release" page so that Admins could click on it and sign in with their sysaid accounts to get it.https://www.sysaid.com/product/on-premise/latest-releaseThe upgrade instructions I was able to find are mostly okay, (despite the old version #s, and the old version of Apache):https://community.sysaid.com/Sysforums/posts/list/6581.pageHowever, they don't mention that if you use apache you may want to save the: C:\Program Files\SysAidServer\tomcat\conf\server.xml and overwrite it after the install to avoid having your chosen ports blown away. Likewise the install instructions should link to the latest version of apache since Sysaid doesn't officially support IIS. I had upgraded to 19.4 and our sites went down because our apache was old.

711
Maayan Karstaedt
SysAider
2 years ago
W
will.reidNew SysMate
asked in Installations & Upgrades
How do I get a hold of v21.2

I am currently on V20.2 and need to upgrade to the latest version. But to do so, we are told to upgrade to 21.2 first then upgrade to the latest version from there. But I cannot seem to find a page that has all the previous versions to download.

741
Maayan Karstaedt
SysAider
2 years ago
Luuucax
LuuucaxNew SysMate
asked in Installations & Upgrades
service stopping working

Good afternoon friends!I'm having a problem with the service stopping, does anyone know how I can solve this?Half of our park works and the other half doesn't....I've contacted support but so far nothing....

1122
Maayan Karstaedt
SysAider
2 years ago
S
sabhasaworNew SysMate
posted in Installations & Upgrades
Change Buildin RDS URL

Hi All, I change my computer after I installed Sysaid server on it, and the URL setting of the buildin RDS showing with the old computer name as showing with attached file, is there a way to change this URL to new name.

1490
Maayan Karstaedt
SysAider
2 years ago
J
JWadmanNew SysMate
posted in Installations & Upgrades
Upgrading and Migrating On-premises Version

Hi, I was hoping that someone could point me in the right direction for migrating and upgrading our on premises version of sysaid. Currently we are running on an old 2008 apps server and moving it to a 2016 version. The current Sysaid version we are running is v17.3.57 b2 and Apache Tomcat/7.0.57 From what I understand I would need to install the same version on the new 2016 server first and then go about upgrading to the latest version of sysaid? If anyone has the links/documentation for this process that would be great,

2690
Maayan Karstaedt
SysAider
2 years ago
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in Installations & Upgrades
Sunsetting Oracle Database support for On-Prem

Hi All, We have decided to sunset our support for Oracle database as part of the effort to optimize our development flow, aligning our On-Prem and Cloud infrastructure enabling streamlined development and releases for you to enjoy. For accounts still using Oracle database:we recommend not upgrading further than v21.2.35 until database migration has been performed. Reach out to our team to start the conversation for your migration.We are here to support you through this process of moving database, reach out to our team to start the conversation and even consider taking the opportunity to reach for the SysAid cloud in partnership with AWS ISV Workload Migration Program.Upwards & Onwards,Cheers,Maayan

520
Maayan Karstaedt
SysAider
2 years ago
J
Active talker
JSHActive talker
posted in Installations & Upgrades
SOLVED : Attachments missing in SR after reinstall

We had to do a complete reinstall of SysAid and import the database. But just realized that the attached images/ files are now missing. I tried to look through the old file-system, but the files are not physical and seems to be located in the database, so it was not a "I forgot to copy files". I checked the database and files are here as "file_content" Any idea why images are missing and cannot be downloaded.?

1410
J
Active talker
2 years ago
S
SpireSTLNew SysMate
posted in First steps with SysAid
Escalation Rule not working as expected

I created a new escalation rule to automatically more incident tickets to Auto Archive if the ticket has not been updated in 7 days, but it is not working as I think it should. I have the escalation level set to 10, so it should over ride any other escalation rules. Any help would be greatly appreciated.

1320
alefabian
Active talker
2 years ago
F
FixerOfITNew SysMate
posted in First steps with SysAid
AT&T SMS Integration

Anyone setup AT&T SMS Integration? All I know to do is put in the cell number and then append @txt.att.net to the end of it. Not sure how to do this in the SysAid text message integration. I select Cutom Provider and it's asking me for the Username, Password, Sender ID, Gateway ID...etc. Where can I find this info? I can't seem to find it on any of the AT&T websites.

500
Maayan Karstaedt
SysAider
2 years ago
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in Installations & Upgrades
WEBINAR: JUNE 7th - Reach for the Cloud: AWS Best Practices & Expert Tips

Are You Ready to bust some cloud migration myths? Get the real facts from an AWS leader and a SysAid expert to start your Cloud journey. Join our webinar on June 7th at 10:00 am ET to hear first-hand insights and actionable tips to set you on the right track. >>Save My Seat<< We’ll be hosting Steve Blackwell, Global Tech Leader for Manufacturing at AWS, who brings 20+ years of experience in the manufacturing industry and has advised countless IT organizations in their cloud migration. As well, you will gain from the vast experience of Ilan Farhi, SysAid’s VP of Customer Experience, who will share SysAid’s customer stories that have successfully migrated to the Cloud. You’ll learn about: Cloud trends in the manufacturing industryThe best practices and tips from an AWS expertReal-life stories with actionable lessons for a painless migration to the cloudBe the change you want to see in your IT world. We hope to see you there!

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Maayan Karstaedt
SysAider
2 years ago
A
alexglissanNew SysMate
posted in First steps with SysAid
SysAid Free Edition

Hello, I wondered if SysAid still provide a free edition (on-premises) for people to use? There's just myself and one other Admin so my dept won't pay for a full blown help desk service. SysAid has been great, but it looks like I need to perform a re-install and I can't find my copy of the SysAid installer. It was "Spring17" I think? If there is a free version could some one please advise me how I can obtain it, even just the Spring17 version would be fine. Many thanks, Alex

14660
jsidoti
Guru
2 years ago
Mikey737
Mikey737New SysMate
posted in First steps with SysAid
Workflow - Onboarding

Hoping someone could help me to easily figure out how to create a workflow for user onboarding/offboarding in requests and request templates. I'd love to get one setup like they show in one of the AutomateJo videos, screenshot attached. I don't have Automate Jo, so not looking for that part yet. Just the Request details, with Process mgr, New Hire First and Last Name , New Hire Title, etc. And then the approve by the hiring manager tab. thank you so much!

2210
Mikey737
2 years ago
A
Amanda.SoileauNew SysMate
posted in Installations & Upgrades
Reinstall v18.1

I need to download version 18.1 for a reinstall, can you direct me to a download?

260
Maayan Karstaedt
SysAider
2 years ago
B
brendan2New SysMate
posted in Installations & Upgrades
Antivirus real-time scan exclusions

Hi Is it safe to exclude any folders from antivirus real-time scanning on an on-prem SysAid server? I've had a search for antivirus exclusions for SysAid but haven't really found much SysAid agent mentions white listing "\Program Files\SysAid" Patch Management mentions white listing "C:\ProgramData\GFI" I didn't find anything specific for an on-prem server The reason I ask is that we've been having an issue where SysAid seemed to freeze randomly every half an hour (it would be come unresponsive for about 3 minutes when people tried accessing it via a web browser). There would be a CPU usage spike at the same time, task manager showing the System process spiking. I thought I'd try excluding C:\Program Files\SysAidServer\ and C:\ProgramData\GFI\ from real-time scans on the server to see what would happen It seems to have fixed the issue, but I'm just concerned that if someone uploads an infected file, or something, it could infect the server and then spread to other things.

1520
Maayan Karstaedt
SysAider
2 years ago
B
BWPSNew SysMate
posted in Installations & Upgrades
15.2.05 b5 Pro Version Installer

Hello I am after the installer for Windows Server 15.2.05 b5 Pro Editition (MSSQL) as i need to recover from a server that has a bricked firewall that is only allowing to copy outwards so i can only reach the Sysaid console via vmware console. Does anyone have a link to this? Also is there an old guide available?

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B
2 years ago
M
Active talker
MichalUVTActive talker
posted in Installations & Upgrades
How to remove old sysaid agent

I have sysaid agent 9.0.53 deployed on some machines for which the server is gone for good. There is no uninstall in add/remove programs and the service is running. What is the best clean way to remove it?

250816
Maayan Karstaedt
SysAider
2 years ago
J
Active talker
Jim F.Active talker
posted in Installations & Upgrades
Deploy Agent with no Shortcut

Hello, Is there any way to deploy the agent and NOT have the shortcut show on the Desktop. I know I can turn off the hotkey but I also need to turn off any and all ticket submitting, So I only want the agent to collect data (hardware and software and user login,.. ) and maybe use it to do remote desktop. Thanks ....

5240
Maayan Karstaedt
SysAider
3 years ago
A
abradfordNew SysMate
posted in First steps with SysAid
How to change a Field name

Hello, I am brand new to Sysaid and need some help. Above entry fields in incident tickets there are labels like "Title", "Description", etc. See attached for an example. I figured out editing the Translation file can change these labels, however it only changes the label for NEW tickets and does not replace the label on existing tickets. Example: I change the "Title" label to "Problem Description". When I open new tickets they contain my changes. Exisiting tickets still contain "Title" as the field name. How do I change "Title" to "Problem Description" so it reflects across all existing and future incident tickets?

1260
Maayan Karstaedt
SysAider
3 years ago
R
Community Enthusiast
RoddYoungCommunity Enthusiast
posted in Installations & Upgrades
F11 Hot Key and Shortcut not working

Just wondering if anyone else has had issues with client machines whereby the F11 hotkey and the Sysaid shortcut fails to launch the end user portal to log a request? Current steps taken: Tested with another user account on same machine fails to load for any user. Had user log onto different PC and confirmed it works - OK. Re-deployed agent to machine, checked and confirmed registry settings from known good install. Currently have about 10 or so machines experiencing same issue. Id prefer to re image the machines as a last resort. Any advice/ thoughts welcome :)

1990
Maayan Karstaedt
SysAider
3 years ago
C
cpoagNew SysMate
posted in First steps with SysAid
Can Activities be imported?

Our Desktop Support team has been using SysAid for quite some time, but our programming staff (which I manage) has been tracking our projects in a <cough, cough> spreadsheet. We would like to jump into SysAid so that our programmers can grab unassigned projects and then track and close out those projects themselves, also giving the requestors more insight into the status of requests. Is there any way for us to import our existing projects into SysAid as activities? We have a historical record of over 1,600 requests in our spreadsheet and about 100 of those are "active." I only see imports for categories and assets. If there is no import, do long-time SysAid users have any tips for getting large numbers of requests into the system? Thanks, Charlie

290
Maayan Karstaedt
SysAider
3 years ago
J
Community Enthusiast
julianhainesCommunity Enthusiast
posted in Installations & Upgrades
SysAid Release Details

Good day, I am currently using SysAid onsite version v19.4.41 b12 and about to upgrade to v21.2.35. I want to let users know what has changed between the versions. Is there somewhere that documents the changes in each version? Thanks

521
Maayan Karstaedt
SysAider
3 years ago
J
Jop van BerloNew SysMate
posted in First steps with SysAid
${notes} formatting

Dear everyone reading this post :-) I was wondering if it is possible to change the formatting of the ${notes} variable. It seems that it just posts all notes added after eachother. We would like to seperate each note with a clean line instead of the ================. And also change the background of each note so it is easy to keep track of multiple notes. Is this possible? Thanks in advance!

350
J
3 years ago

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